Customer Success Associate

Wolters Kluwer

Customer Success Associate supporting professionals using Wolters Kluwer’s expert software and information solutions. Managing onboarding, renewals, troubleshooting, engagement data, training, and client relationships.

Posted 8/4/2026full-timeBoston • Massachusetts, New York • 🇺🇸 United StatesJuniorMid-Level💰 $41,100 - $68,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management skills, with a focus on onboarding, training, and addressing customer inquiries. Proficient in analyzing customer performance data and implementing feedback to enhance service delivery.

Highest-signal resume keywords

Customer Relationship ManagementAnalytical SkillsVerbal CommunicationWritten CommunicationCollaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer OnboardingCustomer TrainingData AnalysisUpsellingIssue Resolution

Soft Skills

EmpathyProblem SolvingTeam Coordination

Tools & Technologies

CRM Tools

Industry Keywords

Customer EngagementClient RelationshipsCustomer FeedbackService Improvement

About the role

Key responsibilities & impact

Proactively support the onboarding process for new customers
Address and resolve a broader range of customer inquiries and issues
Assist with customer renewals and upselling opportunities
Monitor and analyze customer performance and engagement data
Provide intermediate-level training and guidance to customers
Ensure implementation schedules, targets, and budgets are met
Collaborate with internal teams on customer feedback to improve products and services
Document detailed customer interactions and updates in CRM
Identify potential areas for service and product improvement based on customer feedback
Maintain and enhance strong client relationships

Requirements

What you’ll need

Enhanced verbal and written communication capabilities
Ability to tackle a wider range of customer issues
Basic analytical skills to track and interpret customer data
Strong understanding of products and services
Proficient use of CRM tools
Deep empathy and focus on customer needs
Ability to collaborate and coordinate with teams
Ability to implement customer feedback effectively
Participation in interviews without AI tools or external prompts
Ability to attend in-person interviews and appear onsite at a Wolters Kluwer office if required

Benefits

Comp & perks

Bonus eligibility
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Global Together we thrive well-being program with physical, mental, social, and financial well-being tools, programs, and resources