Wingman Group

Operations

• The client is primarily looking for candidates with Australian Operations Executive Assistant experience, particularly with HR administrative functions such as contract preparation, onboarding, and related tasks.
• Australian real estate experience is a good-to-have but not required, and sales-focused real estate experience is not necessary.

Operations Executive Assistant

Loan Processor

• Managing the mortgage loan process from application to closing.
• Gathering and verifying financial information.
• Reviewing loan applications for compliance.
• Liaising between the borrower and underwriter.
• Working with mortgage aggregators for smooth loan approval process.
• Collecting and reviewing loan applications and supporting documents.
• Conducting credit checks and cross-checking with disclosed liabilities.
• Ensuring all loan applications comply with Australian lending regulations.
• Acting as a liaison between borrowers, underwriters, mortgage aggregators, and stakeholders.
• Ordering valuations and managing post-approval to settlement process.
• Preparing and submitting loan files to mortgage lenders and banks for approval.
• Tracking and following up on loan applications for timely processing and approval.
• Providing exceptional customer service to borrowers, answering questions and guiding them through the loan process.

IT Support

• Provide Level 1 and Level 2 IT support via Jira Service Management, escalating issues when required
• Troubleshoot macOS and Windows hardware, software, network, and user account issues remotely
• Set up and configure laptops and devices for new employees using JAMF Pro and Microsoft Intune
• Create, update, disable, and manage user accounts in Google Workspace
• Support employee onboarding and offboarding by provisioning and removing system access
• Maintain accurate IT asset and device inventory records
• Install, configure, and troubleshoot business software and applications
• Assist with user access management across business platforms including Slack, LastPass, and Employment Hero
• Perform routine device updates and patch management using JAMF Pro and Microsoft Intune
• Support IT security awareness initiatives, including phishing training campaigns
• Create and maintain IT documentation, knowledge base articles, and user guides
• Coordinate IT equipment procurement, shipping, and inventory updates
• Record support requests, resolutions, and system changes accurately within Jira
• Escalate complex technical issues with clear documentation and diagnostics
• Ensure new starters have working devices and system access on their first day
• Follow IT security policies and report any security concerns promptly
• Assist with ad hoc IT projects and continuous improvement initiatives

IT Technician

Agent

• Reporting to the Fleet Asset Manager, the Claims Recovery Agent is responsible for assisting customers, suppliers, and the extended team by navigating through the claims process.
• This role administers, communicates, and recovers third-party at-fault claims within a fast-paced environment.
• The Claims Recovery Agent manages recoveries from Third Party Insurers for customers who have encountered motor claims during their Karmo group subscription, driving the recovery phase of the process.
• A core requirement is maintaining high-level oversight of claim handling, archiving, reporting best practices, and documenting relevant departmental policies.
• Execute internal claims management protocols to ensure best practices and maximize recovery outcomes.
• Lead settlement negotiations with involved third-party insurers.
• Collaborate with the Asset Manager to mitigate and finalize third-party losses.
• Manage the recovery of losses resulting from motor vehicle collisions.
• Administer claims files effectively through comprehensive administrative management.
• Update and maintain accurate file records within the claims database systems.
• Serve as the primary point of contact for the Asset Manager regarding recovery processes.
• Consistently provide exceptional customer service performance.
• Partner with operations to drive continuous improvement in claims reporting and management.
• Foster strong collaborative relationships across the Karmo group and with external supply networks.

Claims Recovery Agent

Bookkeeper

• Create new supplier records within ApprovalMax, ensuring all information is accurate and up to date
• Review, process, and manage supplier invoices for client disbursements and corporate expenses through ApprovalMax
• Process and upload paid client disbursements into Actionstep, ensuring accurate allocation and record-keeping
• Process and upload CITEC search transactions into Actionstep
• Support accounts payable functions and provide general bookkeeping administration
• Ensure all invoices, disbursements, and financial transactions are processed accurately, efficiently, and within the required timeframes
• Respond to invoice and account-related enquiries, liaising effectively with internal staff
• Assist with other accounting tasks as required

Full-stack Engineer

• Design, build, and maintain scalable applications across the full stack (frontend, backend, and databases) with an AI-first development approach
• Collaborate with product managers, designers, and engineers to deliver high-quality features on time
• Participate in the full software development lifecycle (planning, development, testing, deployment, maintenance)
• Contribute to system architecture and continuously improve engineering standards
• Ensure performance, responsiveness, and reliability of applications
• Write and maintain unit and integration tests
• Troubleshoot, debug, and resolve technical issues efficiently
• Integrate third-party APIs and external services
• Maintain proper documentation for systems, architecture, and workflows
• Support and mentor junior developers when needed
• Participate in Agile/Scrum ceremonies (sprint planning, stand-ups, retrospectives)
• Work closely with QA to improve test strategies and automation coverage
• Advocate for modern development practices and continuous improvement

Full Stack Software Engineer

Video Editor

• Edit video content for social media, marketing, and client deliverables
• Create motion graphics and animations using After Effects
• Ensure all outputs align with brand guidelines and quality standards
• Collaborate with onshore stakeholders and follow creative direction
• Manage multiple projects and meet deadlines
• Handle basic color correction, audio editing, and final output optimization
• Maintain organized files and ensure proper handover of assets

Executive Assistant

• Supporting Nikki Katz in the day-to-day management of marketing, social media, database management and administrative operations
• Coordinate and manage marketing campaigns across listings and business initiatives
• Upload and manage live listings across relevant platforms
• Create and publish website posts and updates
• Assist with marketing coordination, campaign scheduling and execution
• Ensure all marketing content is accurate, professional and aligned with brand standards
• Update and schedule posts across Instagram and LinkedIn
• Assist with content planning and content rollout
• Maintain consistency in branding, messaging and presentation
• Monitor engagement and support audience interaction where required
• Repurpose content for multiple platforms and campaigns
• Maintain and update Eagle CRM with accuracy and consistency
• Ensure client, prospect and listing information is current and organised
• Assist with database segmentation and contact management
• Support workflow and communication tracking within the CRM
• Provide day-to-day executive and administrative support
• Assist with task coordination, follow-ups and scheduling
• Manage documents, templates and internal systems
• Support operational efficiency across the business

Implementation Specialist

• Review current workflows and project management processes.
• Facilitate stakeholder workshops.
• Recommend best-practice agency workflows and system architecture.
• Design and configure ClickUp spaces, folders, lists, templates, statuses, and custom fields.
• Build end-to-end workflows for client onboarding, briefing and intake processes, marketing campaign delivery, creative and content production, recurring and retainer work, internal projects.
• Implement project tracking and delivery processes.
• Configure workload and resource management.
• Improve visibility of project status, priorities, and team capacity.
• Set up timesheets and time-tracking processes.
• Create dashboards and reporting for project status, team workload, capacity planning, time utilisation, delivery performance.
• Build automations to reduce manual administration.
• Document processes and system architecture.
• Deliver training and handover sessions to ensure team adoption.

ClickUP Implementation Specialist

Administration

• Process and receipt electronic payments into company bank accounts
• Perform daily and monthly bank reconciliations
• Prepare and issue client invoices
• Process supplier and creditor invoices
• Reconcile creditor accounts and prepare payments
• Process creditor payments and upload payment files to banking platforms
• Manage payroll processing, including tax and superannuation reporting
• Prepare and post monthly accrual journals
• Assist with the preparation of monthly Profit & Loss reports
• Prepare, lodge, and process monthly and quarterly BAS returns
• Ensure compliance with relevant accounting, payroll, and taxation requirements
• Provide general administrative and accounting support as required

Accounts Administrator

Customer Success Manager

• Manage service booking enquiries across multiple platforms
• Schedule and process service bookings in the CRM system
• Maintain and update customer profiles and records accurately
• Respond to customer enquiries in a professional and timely manner
• Conduct post-service follow-ups to measure customer satisfaction and experience
• Perform general administrative duties to support the service department
• Provide reception coverage when required
• Assist with ad hoc administrative tasks and projects as directed

CRM Administrator

Translator

• Interpret and source parts requested by technicians and internal departments
• Order parts accurately and efficiently to meet operational requirements
• Respond to phone enquiries in a professional and timely manner
• Provide excellent customer service to internal and external stakeholders
• Support the Service Department with the timely supply of required parts
• Liaise effectively with the Service, Pre-Delivery, and Warehouse teams
• Assist with internal business requirements as needed
• Unpack stock orders and maintain a clean, organized parts department
• Receive and process incoming parts orders, branch transfers, and supplier deliveries
• Load and unload incoming and outgoing goods safely and efficiently
• Maintain accurate inventory and stock records
• Complete additional duties as directed by management