Wingman Group

Implementation Specialist

• Review current workflows and project management processes.
• Facilitate stakeholder workshops.
• Recommend best-practice agency workflows and system architecture.
• Design and configure ClickUp spaces, folders, lists, templates, statuses, and custom fields.
• Build end-to-end workflows for client onboarding, briefing and intake processes, marketing campaign delivery, creative and content production, recurring and retainer work, internal projects.
• Implement project tracking and delivery processes.
• Configure workload and resource management.
• Improve visibility of project status, priorities, and team capacity.
• Set up timesheets and time-tracking processes.
• Create dashboards and reporting for project status, team workload, capacity planning, time utilisation, delivery performance.
• Build automations to reduce manual administration.
• Document processes and system architecture.
• Deliver training and handover sessions to ensure team adoption.

ClickUP Implementation Specialist

Administration

• Process and receipt electronic payments into company bank accounts
• Perform daily and monthly bank reconciliations
• Prepare and issue client invoices
• Process supplier and creditor invoices
• Reconcile creditor accounts and prepare payments
• Process creditor payments and upload payment files to banking platforms
• Manage payroll processing, including tax and superannuation reporting
• Prepare and post monthly accrual journals
• Assist with the preparation of monthly Profit & Loss reports
• Prepare, lodge, and process monthly and quarterly BAS returns
• Ensure compliance with relevant accounting, payroll, and taxation requirements
• Provide general administrative and accounting support as required

Accounts Administrator

Customer Success Manager

• Manage service booking enquiries across multiple platforms
• Schedule and process service bookings in the CRM system
• Maintain and update customer profiles and records accurately
• Respond to customer enquiries in a professional and timely manner
• Conduct post-service follow-ups to measure customer satisfaction and experience
• Perform general administrative duties to support the service department
• Provide reception coverage when required
• Assist with ad hoc administrative tasks and projects as directed

CRM Administrator

Translator

• Interpret and source parts requested by technicians and internal departments
• Order parts accurately and efficiently to meet operational requirements
• Respond to phone enquiries in a professional and timely manner
• Provide excellent customer service to internal and external stakeholders
• Support the Service Department with the timely supply of required parts
• Liaise effectively with the Service, Pre-Delivery, and Warehouse teams
• Assist with internal business requirements as needed
• Unpack stock orders and maintain a clean, organized parts department
• Receive and process incoming parts orders, branch transfers, and supplier deliveries
• Load and unload incoming and outgoing goods safely and efficiently
• Maintain accurate inventory and stock records
• Complete additional duties as directed by management

Parts Interpreter

Full-stack Engineer

• Test automation and monitoring are the cornerstones of this role.
• You will be responsible for building, maintaining, and monitoring a comprehensive, automated test suite with a test-driven mindset.
• Writing robust End-to-End (E2E) tests using Playwright to cover critical user journeys, such as enrolment, assessment submission, and CRM workflows.
• Utilize Vitest for unit and integration testing to verify utility functions, complex React components, and database interaction logic.
• Actively monitor test results and system health.
• Integrate logs from various services (e.g., n8n, Sentry, Netlify) into a centralized monitoring platform.
• Configure alerts based on these logs and integrate them with communication apps or AI agents for smart error resolution.
• Ensure all new features meet strict acceptance criteria, do not introduce regressions, and are fully observable in production.
• Develop and maintain features for NytroLMS using React and TypeScript, implementing user interfaces with Tailwind CSS and Radix UI components.
• Design and interact with Supabase PostgreSQL databases, ensuring efficient queries and proper indexing.

Full Stack Developer

QA Engineer

• Develop, execute, and maintain test plans, test cases, and test scripts
• Identify, document, and track bugs through to resolution
• Perform manual and/or automated testing (functional, regression, integration, performance)
• Collaborate with developers, product managers, and stakeholders to ensure full test coverage
• Analyze test results and provide reports on quality metrics and defects
• Ensure products meet quality standards before release
• Participate in Agile ceremonies such as sprint planning and stand-ups
• Help improve QA processes, tools, and best practices
• Maintain test environments and ensure data integrity

ClickUP Implementation Specialist

Accounts Administrator

CRM Administrator

Parts Interpreter

Full Stack Developer

Quality Assurance Engineer