IT Technician

Wingman Group

IT Support Technician providing remote technical assistance to employees using SaaS applications. Focused on troubleshooting technical issues and supporting end users effectively.

Posted 7/1/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 A$58,000 - A$64,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityDNSJamfMacOSTCP/IP

About the role

Key responsibilities & impact

Provide Level 1 and Level 2 IT support via Jira Service Management, escalating issues when required
Troubleshoot macOS and Windows hardware, software, network, and user account issues remotely
Set up and configure laptops and devices for new employees using JAMF Pro and Microsoft Intune
Create, update, disable, and manage user accounts in Google Workspace
Support employee onboarding and offboarding by provisioning and removing system access
Maintain accurate IT asset and device inventory records
Install, configure, and troubleshoot business software and applications
Assist with user access management across business platforms including Slack, LastPass, and Employment Hero
Perform routine device updates and patch management using JAMF Pro and Microsoft Intune
Support IT security awareness initiatives, including phishing training campaigns
Create and maintain IT documentation, knowledge base articles, and user guides
Coordinate IT equipment procurement, shipping, and inventory updates
Record support requests, resolutions, and system changes accurately within Jira
Escalate complex technical issues with clear documentation and diagnostics
Ensure new starters have working devices and system access on their first day
Follow IT security policies and report any security concerns promptly
Assist with ad hoc IT projects and continuous improvement initiatives

Requirements

What you’ll need

Strong knowledge of macOS and Windows operating systems
Experience providing Level 1 and Level 2 technical support
Basic Google Workspace administration
Experience using helpdesk or ticketing systems (Jira, Freshdesk, Zendesk, or similar)
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
Excellent troubleshooting and problem-solving skills
Strong written and verbal English communication
Ability to follow documentation, SOPs, and technical runbooks
Strong attention to detail and organizational skills
Ability to work independently in a remote environment
Customer-focused with excellent interpersonal skills
Basic understanding of cybersecurity best practices including MFA, phishing awareness, and password security
Reliable, proactive, and eager to learn new technologies.

Benefits

Comp & perks

20 Paid Time Off
Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).
Annual Trip – connect with the broader Wingman community in person.
Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.
Access to a Network – collaborate with fellow contractors and onshore specialists.
Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.
More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.
High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.
Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.
Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.
100% Work-From-Home Contracts – all engagements designed for remote delivery.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TroubleshootingUser Account ManagementDevice ConfigurationPatch ManagementIT Documentation

Soft Skills

Excellent CommunicationAttention To DetailOrganizational SkillsCustomer-FocusedProactive Learning