CRM Administrator

Wingman Group

CRM Administrator managing service booking inquiries remotely for Wingman Group. Responsible for customer records and delivering exceptional service throughout the booking journey.

Posted 6/8/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage service booking enquiries across multiple platforms
Schedule and process service bookings in the CRM system
Maintain and update customer profiles and records accurately
Respond to customer enquiries in a professional and timely manner
Conduct post-service follow-ups to measure customer satisfaction and experience
Perform general administrative duties to support the service department
Provide reception coverage when required
Assist with ad hoc administrative tasks and projects as directed

Requirements

What you’ll need

Strong administrative skills with exceptional attention to detail
Professional and customer-focused approach
High level of integrity and professionalism
Excellent written and verbal communication skills
Strong organizational and time-management abilities
Ability to prioritize tasks and meet deadlines in a fast-paced environment
Proficiency with Microsoft Office 365 and CRM systems
Strong problem-solving and multitasking skills
Current Driver's Licence
Certificate or qualification in Administration or a related field
Previous experience working within an automotive dealership environment (desirable)
Experience managing customer bookings and CRM systems (desirable)

Benefits

Comp & perks

20 Paid Time Off
Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).
Annual Trip – connect with the broader Wingman community in person.
Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.
Access to a Network – collaborate with fellow contractors and onshore specialists.
Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.
More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.
High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.
Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.
Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.
100% Work-From-Home Contracts – all engagements designed for remote delivery.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative skillsattention to detailcustomer bookings managementCRM systems proficiencyMicrosoft Office 365 proficiencyproblem-solving skillsmultitasking skillstime-management abilitiesschedulingpost-service follow-ups

Soft Skills

customer-focused approachintegrityprofessionalismwritten communication skillsverbal communication skillsorganizational skillsability to prioritize tasksability to meet deadlinesprofessional demeanoradaptability

Certifications

Driver's LicenceCertificate in Administration