Claims Recovery Agent

Wingman Group

Claims Recovery Agent assisting customers with third-party insurance claims while collaborating with the Fleet Asset Manager. Responsible for overseeing claims processes and delivering excellent customer service.

Posted 7/1/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims recovery processes, including managing third-party at-fault claims and leading settlement negotiations. Strong administrative management skills are essential for maintaining accurate claims records and ensuring best practices in claims handling.

Highest-signal resume keywords

Claims ManagementThird Party RecoverySettlement NegotiationCustomer ServiceAdministrative Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingClaims DocumentationReporting Best PracticesFile ManagementMotor Vehicle Claims Handling

Soft Skills

CollaborationCommunicationCustomer Service Excellence

Tools & Technologies

Claims Database SystemsWindows 11Noise-Cancelling HeadsetWeb Cam

Industry Keywords

Third Party InsurersClaims RecoveryMotor ClaimsKarmo GroupContinuous Improvement

About the role

Key responsibilities & impact

Reporting to the Fleet Asset Manager, the Claims Recovery Agent is responsible for assisting customers, suppliers, and the extended team by navigating through the claims process.
This role administers, communicates, and recovers third-party at-fault claims within a fast-paced environment.
The Claims Recovery Agent manages recoveries from Third Party Insurers for customers who have encountered motor claims during their Karmo group subscription, driving the recovery phase of the process.
A core requirement is maintaining high-level oversight of claim handling, archiving, reporting best practices, and documenting relevant departmental policies.
Execute internal claims management protocols to ensure best practices and maximize recovery outcomes.
Lead settlement negotiations with involved third-party insurers.
Collaborate with the Asset Manager to mitigate and finalize third-party losses.
Manage the recovery of losses resulting from motor vehicle collisions.
Administer claims files effectively through comprehensive administrative management.
Update and maintain accurate file records within the claims database systems.
Serve as the primary point of contact for the Asset Manager regarding recovery processes.
Consistently provide exceptional customer service performance.
Partner with operations to drive continuous improvement in claims reporting and management.
Foster strong collaborative relationships across the Karmo group and with external supply networks.

Requirements

What you’ll need

Equipment is self-provided
Computer: RAM: 8GB CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest) HDD/SDD: 512 GB
Operating System: Windows 11 Home or Pro
Accessories: Power Backup: Powestation, Powerbank, UPS, etc. Extra Display: Secondary/External Monitor Audio & Video: Noise-Cancelling Headset + Web Cam
Internet: Internet Speed: 40-50 Mbps minimum badnwidth speed for both Download and Uploads.

Benefits

Comp & perks

20 Paid Time Off
Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).
Annual Trip – connect with the broader Wingman community in person.
Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.
Access to a Network – collaborate with fellow contractors and onshore specialists.
Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.
More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.
High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.
Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.
Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.
100% Work-From-Home Contracts – all engagements designed for remote delivery.