Vertem

Account Executive

• Read and fully understand all clauses and items in client contracts;
• Serve as the main point of contact for the client, maintaining regular management routines and overseeing the operation;
• Escalate issues and conflicts to appropriate levels to ensure timely resolution;
• Manage contract communications, leading coordination and interfacing with cross-functional teams to ensure delivery (Creation, DBM, CRM, Performance, Activation);
• Monitor communication flows and customer journeys (prepare briefs for Creative, follow up on deliveries, coordinate internal approvals of assets with the business management team);
• Internally coordinate client requests across different areas: Creative, Front-end, DBM;
• Track client reports and data;
• Identify opportunities for improvements and conduct negotiations with clients.

Account Executive, Junior

Client Services Representative

• Read and understand all items in client contracts;
• Maintain client management routines and act as the primary point of contact for operations;
• Escalate issues to the appropriate levels for day-to-day problem and conflict resolution;
• Manage contract communications, lead the process, and interface with cross-functional teams to ensure deliverables;
• Coordinate internal communication flows with IT, Product, Data, Finance and other areas;
• Organize support and maintenance requests and define priorities according to the client's business needs;
• Identify opportunities to improve the participant experience journey;
• Interpret and analyze Program and Contact Center data and develop action plans to address issues;
• Monitor key participant experience indicators;
• Prepare presentations for client meetings and internal agendas;
• Demonstrate a proactive, assertive approach;
• Understand the customer experience journey to support Level 1 (N1) and Level 2 (N2) support teams in service

Customer Service Specialist

Procurement

• Realização e validação de orçamentos;
• Negociações com fornecedores;
• Envio de contrato;
• Efetivação da compra;
• Acompanhamento das entregas;
• Criação de PO;
• Follow up para clientes;
• Validação e acompanhamento de pagamentos aos fornecedores;
• Atualização de catálogo de produtos/serviços.
• Posição Concierge campanha específica;

Analista de Compras – Pleno

• Conduzir todo o processo de vendas, do primeiro contato ao fechamento do contrato;
• Prospecção ativa de clientes corporate, identificando oportunidades e construindo relações duradouras;
• Entender as necessidades dos clientes e desenvolver propostas comerciais personalizadas;
• Elaborar a precificação de forma estruturada e otimizada para cada projeto;
• Negociar contratos e acompanhar a implementação das soluções ofertadas;
• Trabalhar com metas e KPIs de vendas, acompanhando os resultados e propondo melhorias no processo;
• Utilizar dados e métricas para embasar estratégias de vendas e aumentar a taxa de conversão;
• Colaborar com diferentes áreas da empresa para garantir a melhor experiência para os clientes.

Executivo Comercial

Analyst

• Analyze support tickets originating from clients, participants and internal departments;
• Apply temporary workarounds to potential errors;
• Identify root cause, open a PRB and prepare an RCA for handling by the N3 team;
• Identify automation opportunities to be developed by N3;
• Document procedures and transfer knowledge of automated items to N1;
• Create new technical and business monitoring checks;

Junior Support Analyst

Account Manager

• Development of strategic partnerships: identify and establish strategic commercial partnerships that complement the company's products or services, add value for customers, and generate new business opportunities.
• Negotiation and contract closing: lead complex negotiations with commercial partners for Vertem to build the portfolio of sellers for the rewards/marketplace platform, ensuring contracts are mutually beneficial and contribute to revenue growth and business expansion.
• Market analysis and identification of opportunities;
• Negotiation and management of commissions with partners;
• Negotiation of offers;
• Ongoing relationship management with sellers;
• Support for incidents and operational support tickets;
• Dynamic analysis of partner quality;
• Decision-making on actions to be taken with partners;
• Monitoring results and projections;
• Preparation of reports on area KPIs (assortment, partners, conversion, share...)

Partnerships Coordinator

Backend Engineer

• Desenvolver e manter aplicações web e APIs utilizando .NET Core e C#;
• Participar de todas as etapas do desenvolvimento, desde a concepção até a entrega e manutenção;
• Trabalhar com banco de dados relacionais (SQL Server, PostgreSQL) e não relacionais (MongoDB, Redis);
• Implementar boas práticas de programação, como Clean Code, SOLID e Design Patterns;
• Atuar na resolução de bugs e na otimização de performance das aplicações;
• Colaborar com o time de QA para garantir qualidade nas entregas;
• Integrar sistemas por meio de APIs RESTful e mensageria (RabbitMQ, Kafka, ServiceBus);
• Participar de code reviews e contribuir para a melhoria contínua dos processos de desenvolvimento.