Junior Operations Analyst – Products and Partners

Vertem

Analista de Operações Júnior handling partner management and operational processes at Vertem, fostering innovation and collaboration.

Posted 7/7/2026full-timeBarueri • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing partner relationships and operational compliance, with strong analytical skills to monitor KPIs and SLAs. Proficient in process improvement and training delivery, ensuring effective collaboration across various internal teams.

Highest-signal resume keywords

Partner ManagementKPI MonitoringZendesk ProficiencyProcess ImprovementOperational Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ExcelData Integrity ManagementPerformance AnalysisOperational OptimizationDocumentation Development

Soft Skills

CollaborationProblem-SolvingCommunication

Tools & Technologies

ZendeskAgidesk

Certifications & Qualifications

Partnership Management CertificationCustomer Success CertificationCompliance Training

Industry Keywords

E-CommerceMarketplaceLogisticsBusiness AdministrationCustomer Success

About the role

Key responsibilities & impact

Manage the registration, updating, and maintenance of partners, sellers, and vouchers in internal systems, ensuring data integrity and operational compliance.
Conduct onboarding, provide ongoing support, and govern partners and sellers, ensuring adherence to rules, operational SLAs, and marketplace standards.
Monitor performance, KPIs and SLAs, identifying deviations, risks, and operational bottlenecks, and propose and follow up on action plans to improve results.
Serve as the focal point for handling internal and external tickets (via Zendesk and other tools), ensuring effective resolution of requests.
Oversee the end-to-end logistics journey, from order to delivery, mitigating incidents and ensuring operational flow.
Conduct quality monitoring sessions with partners and sellers, performing analyses, reports, and executive performance presentations.
Develop, standardize, and maintain up-to-date processes, documentation, and governance routines.
Work collaboratively with internal teams (Operations, Customer Service, Logistics, Finance, Product, Commercial, and IT) to resolve requests and evolve processes.
Support continuous improvement initiatives, including system reviews, operational optimizations, and post-sale and partner experience projects.
Create content, enable, and deliver training for partners and internal teams.

Requirements

What you’ll need

Bachelor’s degree or technical diploma in Business Administration, Logistics, or related fields.
Intermediate to advanced Excel skills.
Experience managing partners, channels, or suppliers (partnerships, operations, customer success, or B2B).
Familiarity with support and helpdesk tools, especially Zendesk and Agidesk.
Ability to analyze and monitor performance indicators (KPIs and SLAs).
Participation in process improvement projects or governance initiatives.
Knowledge of compliance, contracts, and regulatory aspects (desirable).
Previous experience in technology companies, e-commerce, or marketplaces is preferred.
Certifications or courses in partnership management, customer success, processes, or compliance are a plus.

Benefits

Comp & perks

Flex Office – 2 days remote work and 3 days on-site.
Day off on your birthday – Enjoy your special day however you prefer!
Flexible working hours – More autonomy to organize your schedule.
SulAmérica health and dental plan.
SulAmérica life insurance.
Psychological support – Access to a platform with psychologists.
Office massage – A moment of relaxation during your day.
Relaxation room – To recharge your energy.
Total Pass – Access to gyms and fitness activities.
Flexible meal allowance – R$ 43.64 per day.
Daycare allowance – For children up to 5 years old.
Commuting options: transit voucher, parking, or company shuttle.
QultureRocks – Performance management and development platform.
Education allowance – After 12 months with the company, we invest in your learning.
Inspiring, disruptive culture – A dynamic, collaborative and innovative environment.
Newborn kit – A special gift for new parents.
Internal events and engagement activities – Company gatherings and team moments.
Exclusive benefits on special dates – Because every special moment deserves to be celebrated!