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About the role
Key responsibilities & impact- Manage the registration, updating, and maintenance of partners, sellers, and vouchers in internal systems, ensuring data integrity and operational compliance.
- Conduct onboarding, provide ongoing support, and govern partners and sellers, ensuring adherence to rules, operational SLAs, and marketplace standards.
- Monitor performance, KPIs and SLAs, identifying deviations, risks, and operational bottlenecks, and propose and follow up on action plans to improve results.
- Serve as the focal point for handling internal and external tickets (via Zendesk and other tools), ensuring effective resolution of requests.
- Oversee the end-to-end logistics journey, from order to delivery, mitigating incidents and ensuring operational flow.
- Conduct quality monitoring sessions with partners and sellers, performing analyses, reports, and executive performance presentations.
- Develop, standardize, and maintain up-to-date processes, documentation, and governance routines.
- Work collaboratively with internal teams (Operations, Customer Service, Logistics, Finance, Product, Commercial, and IT) to resolve requests and evolve processes.
- Support continuous improvement initiatives, including system reviews, operational optimizations, and post-sale and partner experience projects.
- Create content, enable, and deliver training for partners and internal teams.
Requirements
What you’ll need- Bachelor’s degree or technical diploma in Business Administration, Logistics, or related fields.
- Intermediate to advanced Excel skills.
- Experience managing partners, channels, or suppliers (partnerships, operations, customer success, or B2B).
- Familiarity with support and helpdesk tools, especially Zendesk and Agidesk.
- Ability to analyze and monitor performance indicators (KPIs and SLAs).
- Participation in process improvement projects or governance initiatives.
- Knowledge of compliance, contracts, and regulatory aspects (desirable).
- Previous experience in technology companies, e-commerce, or marketplaces is preferred.
- Certifications or courses in partnership management, customer success, processes, or compliance are a plus.
Benefits
Comp & perks- Flex Office – 2 days remote work and 3 days on-site.
- Day off on your birthday – Enjoy your special day however you prefer!
- Flexible working hours – More autonomy to organize your schedule.
- SulAmérica health and dental plan.
- SulAmérica life insurance.
- Psychological support – Access to a platform with psychologists.
- Office massage – A moment of relaxation during your day.
- Relaxation room – To recharge your energy.
- Total Pass – Access to gyms and fitness activities.
- Flexible meal allowance – R$ 43.64 per day.
- Daycare allowance – For children up to 5 years old.
- Commuting options: transit voucher, parking, or company shuttle.
- QultureRocks – Performance management and development platform.
- Education allowance – After 12 months with the company, we invest in your learning.
- Inspiring, disruptive culture – A dynamic, collaborative and innovative environment.
- Newborn kit – A special gift for new parents.
- Internal events and engagement activities – Company gatherings and team moments.
- Exclusive benefits on special dates – Because every special moment deserves to be celebrated!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelData Integrity ManagementPerformance AnalysisOperational OptimizationDocumentation Development
Soft Skills
CollaborationProblem-SolvingCommunication
Certifications
Partnership Management CertificationCustomer Success CertificationCompliance Training