Client Service Analyst – Junior

Vertem

Client Service Analyst at Vertem managing customer support and onboarding for campaigns. Utilizing tools like Zendesk and collaborating across departments to enhance client experience.

Posted 6/16/2026full-timeBarueri • 🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies

NFS

About the role

Key responsibilities & impact

Provide Level 1 support using Zendesk and ServiceNow.
Provide support in clients' customer-service WhatsApp groups.
Responsible for campaign onboarding.
Responsible for creating and managing small online stores ("lojinhas").
Campaign registration/setup.
Monitor IT tickets.
Responsible for training clients on Zendesk and Zendesk Admin.
Provide first-level customer support via phone or internal systems.
Log and track requests, questions and complaints promptly and courteously.
Concierge duties to handle critical issues or participant rescues.
Maintain clear and professional communication, always prioritizing customer satisfaction.
Open, monitor and close tickets in ticketing systems (e.g., Service Desk, Salesforce, CRM, etc.).
Interact with internal areas (technical, commercial, procurement, etc.) to ensure customer requests are resolved.
Ensure SLA deadlines are met and inform clients about the progress of their requests.
Support administrative processes related to customer service, such as sending reports, updating records and managing documents.
Keep up-to-date records of interactions, incidents and feedback.
Invoicing.
Management of supplier invoices (Notas Fiscais).
Monitor the customer journey after delivery of services/products.
Identify opportunities to improve service or internal processes that impact customer experience.
Generate basic performance and customer service reports (number of tickets, types of requests, resolution times, etc.).
Assist in analyzing service KPIs and propose basic improvements.

Requirements

What you’ll need

Preferably experience in operational roles.
Organized, flexible, able to multitask, have a sense of urgency and work well in a team.
Essential: knowledge of Excel.
Able to communicate effectively with different departments.
Bachelor's degree in Business Administration, Finance or related fields.
Intermediate knowledge of Microsoft Office.
Experience in Customer Service.

Benefits

Comp & perks

Flex Office – 2 days remote work and 3 days in the office.
Birthday Day Off – Your special day your way + points in our Marketplace!
Life insurance (SulAmérica).
Psychological support – Access to a platform with psychologists.
On-site massages – A relaxing moment during your day.
Chill-out room – To recharge.
Fruit at the office – For a healthy snack during work hours.
Meal allowance or food voucher.
Transportation allowance.
Qulture.Rocks – Performance management and development platform.
Inspiring and disruptive culture – A dynamic, collaborative and innovative environment.
Internal events and engagement activities – Gatherings and team bonding moments.
Exclusive benefits on special dates – Because every special moment deserves to be celebrated!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ZendeskServiceNowExcelMicrosoft Officecustomer serviceticketing systemsCRMperformance reportingSLA managementinvoicing

Soft Skills

organizedflexiblemultitaskingsense of urgencyteamworkeffective communicationcustomer satisfactionproblem-solvingattention to detailadaptability