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Tech Stack
Tools & technologiesAWSAzureCloud
About the role
Key responsibilities & impact- Ensure operational excellence, predictability of deliveries and continuous improvement of the team’s performance, ensuring compliance with contracted KPIs and the company’s strategic OKRs
- Ensure pace and predictability of design, development and delivery processes
- Ensure compliance with operational and contractual indicators (SLA, quality, efficiency, productivity)
- Define, monitor and improve performance and quality metrics
- Proactively identify risks and deviations in indicators
- Lead structured action plans to recover performance
- Act as the strategic focal point in the operational relationship with clients
- Support critical discussions: incidents, changes, requests and crises
- Lead war rooms when necessary, ensuring rapid stabilization and clear communication
- Strengthen Vertem’s perception of value and reliability
- Identify opportunities for technical and operational optimization
- Structure continuous improvement initiatives focused on efficiency and quality
- Evolve the working model, seeking productivity gains and reduction of rework
- Coordinate the development and delivery team with a focus on high performance
- Foster a healthy, collaborative and results-oriented environment
- Develop talent, acting as a technical and behavioral mentor
- Encourage engagement and a sense of ownership
- Manage vendors contracted by the team
- Ensure alignment of deliveries, quality and SLAs
- Integrate vendors into the area’s governance model
- Ensure the team contributes directly to the company’s OKRs
- Support leadership in analyzing deviations and building structured plans
- Maintain fluid communication with other areas and executives
Requirements
What you’ll need- Experience leading technology, product or services teams
- Solid technical background in IT (see section above — prerequisite)
- Strong command of operational indicators and metric-driven management
- Analytical capacity and a systemic view of processes
- Experience in environments with corporate clients and SLA-based contracts
- Maturity in crisis management and decision-making under pressure
- Excellent executive communication — from the boardroom to technical squads
- Azure certifications (AZ-900, AZ-104, AZ-305 or higher) and/or AWS (Cloud Practitioner, Solutions Architect) — preferred
- Knowledge of operational governance in technology companies — preferred
- Experience with OKRs and strategic management — preferred
- Management of multiple stakeholders in high-complexity environments — preferred
- Experience in digital transformation and platform modernization processes — preferred
Benefits
Comp & perks- Flex Office – 2 days remote work and 3 days on-site
- Day off on your birthday – Your special day, the way you prefer + points in our Marketplace
- Flexible hours – More autonomy to organize your routine
- Health and dental plan with SulAmérica
- Life insurance with SulAmérica
- Psychological support – Access to a platform with psychologists
- Office massage – A moment of relaxation during your day
- Decompression room – To recharge your energy
- TotalPass – Access to gyms and fitness activities
- Fruit in the office – For a healthy snack during the workday
- Flexible Meal or Food Allowance – R$ 43.64 per day
- Childcare assistance – For children up to 5 years old
- Commuter benefit (VT), parking or company shuttle – Mobility guaranteed
- QultureRocks – Performance management and development platform
- Education assistance – After 12 months with the company, we invest in your learning
- Inspiring and disruptive culture – A dynamic, collaborative and innovative environment
- Birth kit – A special gift for new parents
- Internal events and engagement activities – Gatherings and moments of relaxation with the team
- Exclusive benefits on special dates – Because every special moment deserves to be celebrated!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational indicatorsmetric-driven managementcrisis managementdigital transformationplatform modernizationperformance metricsquality metricsSLA compliancecontinuous improvementtechnical optimization
Soft Skills
leadershipanalytical capacityexecutive communicationcollaborationmentoringdecision-making under pressureengagementownershiprisk identificationteam coordination
Certifications
AZ-900AZ-104AZ-305AWS Cloud PractitionerAWS Solutions Architect