Junior Client Service Analyst

Vertem

Client Service Analyst ensuring operational support for loyalty programs and excellent customer experience. Responsible for managing operational demands and continuous process improvement with analytical skills.

Posted 6/19/2026full-timeBarueri • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Provide operational support for loyalty and incentive programs, ensuring continuity and quality of operations.
Perform balance migrations in cases of account aggregation or death.
Provide support and clarify questions from ATs, RTVs, concierges and program participants.
Validate partners and products active in the programs.
Analyze canceled orders, process refunds and engage responsible areas for necessary actions.
Monitor invoices related to current campaigns.
Contact and handle participants in critical or conflict situations.
Manage operational backlog, track critical cases and ensure deadlines are met.
Monitor and follow up on Level 2 (N2) tickets until resolution.
Prepare operational reports and management reports.
Conduct operational follow-up meetings, such as WBR (Weekly Business Review) and MBR (Monthly Business Review).
Produce and consolidate performance indicators for operations and loyalty programs.
Post points credits in the system upon prior approval.
Develop and monitor action plans with clients to resolve operational issues.
Register new sources and system parameterizations during the implementation of new projects (Kick-off).
Execute additions, removals and updates of products and partners in the catalog.
Perform exception credits upon formal approval.
Activate and register partners in the rewards catalog according to received requests.
Manage and resolve incidents, requests and operational problems.
Analyze orders canceled for security reasons and trigger necessary actions.
Promote continuous process improvement by identifying opportunities to increase operational efficiency.
Act as a liaison between clients, internal teams and strategic partners.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Business Administration, Marketing, Engineering, Commercial Management, Management Processes, Information Systems or related fields.
Previous experience in B2B customer service, Operations, Customer Success, Client Service or related areas.
Experience managing and tracking operational tickets/cases.
Experience preparing reports, KPIs and executive presentations.
Intermediate Excel skills.
Strong verbal and written communication skills.
Analytical, organized and problem-solving oriented profile.
Ability to manage multiple simultaneous demands.
Experience with loyalty, incentive or rewards programs.
Knowledge of CRM, customer support or ticketing tools.
Experience conducting executive meetings (WBR and MBR).
Knowledge of Power BI or other data visualization tools.
Experience in B2B operations environments and partner management.

Benefits

Comp & perks

Flex Office – 2 days remote and 3 days on-site.
Birthday Day Off – Enjoy your special day however you prefer + points in our Marketplace!
SulAmérica life insurance.
Psychological counseling – Access to a platform with psychologists.
On-site massage – A moment of relaxation during your day.
Relaxation room – To recharge your energy.
Fresh fruit in the office – For a healthy snack during working hours.
Meal or Food Allowance.
Transportation Allowance.
QultureRocks – Performance and development management platform.
Inspiring and disruptive culture – A dynamic, collaborative and innovative environment.
Internal events and engagement activities – Team gatherings and moments of relaxation.
Exclusive benefits on special dates – Because every special moment deserves to be celebrated!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

balance migrationsoperational supportreport preparationKPI analysisexception creditsprocess improvementaction plans developmentincident managementticket trackingdata visualization

Soft Skills

strong communicationanalytical skillsorganizational skillsproblem-solvingability to manage multiple demandsinterpersonal skillsconflict resolutionteam collaborationclient liaisonoperational efficiency