Trustmark

Director

• Responsible for driving new product development through deep market research, trend analysis, and customer insight
• Identifies emerging market opportunities and translates data-driven insights into a clear product vision and prioritized roadmap
• Leverages continuous discovery and validation to ensure products solve meaningful customer problems
• Partners cross-functionally to align innovation efforts with long-term growth objectives and operational execution
• Builds repeatable systems for market intelligence, feedback, and performance measurement
• Leads risk analysis on key issues including internal and external resources and capabilities needed to bring new products successfully to market
• Establishes and manages budgets, operational plans for products under development and management
• Leads development of health product claims strategy, including claims integration solutions
• Responsible for overall value-add/care delivery strategies relative to supplemental health products

Executive Director, Product Strategy

Financial Planning and Analysis

• Responsible for preparing internal, external, and regulatory reports related to financial statements on a statutory and GAAP basis.
• Works closely with financial data, ensuring accuracy and compliance with relevant accounting standards.
• Analyze financial statements and reports to identify trends, variances, and key performance indicators.
• Consolidates financial data from various business units to present a comprehensive view of the organization's financial position.
• Ensures compliance with applicable accounting standards (e.g., GAAP or STAT) and regulatory requirements.
• Assists external auditors as needed.

Associate Director, Financial Reporting

Client Services Representative

• Oversee daily operations of billing, client services, and premium reconciliation team
• Monitor performance measures and recommend corrective actions
• Manage billing associates, including hiring and performance appraisals
• Ensure performance levels are met and recommend action plans
• Handle escalated service issues with customers
• Proactively improve customer experience and performance by reviewing metrics
• Manage multiple projects by assigning resources and implementing schedules
• Review control point audits as part of ICFR processes
• Identify process improvement opportunities within the department

Client Services Manager

Sales

• Increase new business sales through partnerships with benefit distributors
• Establish, update and manage target account lists and pipeline management
• Follow a comprehensive sales process including marketing programs and customer needs analysis
• Manage external and internal stakeholders throughout the sales process
• Monitor and report on competition to evaluate position in the marketplace

Regional Sales Director

• Increases new business sales through establishing strong, consultative partnerships with major worksite and voluntary benefit distributors
• Activities will include learning and staying informed on health care trends, market intelligence and product information
• Managing both external and internal stakeholders throughout the sales process
• Proactively develop and maintain an effective relationship with Sales Implementation, Key Account Managers, etc.
• Report and monitor competition to evaluate Trustmark’s position in the marketplace
• Utilize Salesforce for activity reporting, forecasting, business requests, and pipeline management

Regional Sales Director – KC Expansion Territory

Call Center Representative

• Responding to high volume of inbound client/customer requests
• Providing information, processing customer profile changes, directing requests to other teams
• Researching and resolving customer inquiries and escalations
• Retaining clients at risk of terminating
• Coordinating with internal departments to resolve issues
• Documenting customer interactions in appropriate systems
• Participating in departmental/interdepartmental projects

Call Center Representative – III

Data Analyst

• Deliver hands-on analytics and reporting by compiling and analyzing data from multiple sources using tools such as Databricks, SQL, Python, Excel, and Power BI.
• Develop and deliver insights and solutions to measurably improve business performance and/or customer experience.
• Own intake and prioritization of analytics requests by partnering with stakeholders to clarify needs, define success metrics, translate requirements, and estimate effort.
• Manage delivery by assigning work, tracking progress, communicating status, and shifting priorities as needed.
• Manage and develop junior staff through performance management, coaching, technical/code review, and establishing team standards.

Director, Data Analysis

Solutions Engineer

• Lead solution engineering for the implementation of the Majesco Policy Administration System
• focus on core policy administration functions including product configuration, rating, underwriting rules, policy lifecycle management, commissions and billing
• collaborate with other engineers and architects to build cutting edge AI and automation solutions
• engineering leadership for the implementation of the Majesco Policy Administration System supporting Voluntary Benefits
• responsible for defining target‑state and transition design
• leading complex solution design decisions and ensuring alignment across business, technology, and vendor teams
• responsible for leading the technical requirements gathering and design sessions with stakeholders
• translates product vision to MSP team
• drives MSP to scopes, designs, and presents Proof of Concepts

Application Solution Engineer – V

Customer Support

• Responding to high volume of inbound client/customer requests
• Providing information and processing basic customer profile changes
• Documenting customer interactions in appropriate systems
• Determining root cause and resolving client/customer issues

Customer Service Representative

• Responding to high volume of inbound client/customer requests and inquiries
• Providing information and processing basic customer profile changes
• Gathering information and making appropriate decisions focusing on the first call resolution
• Documenting customer interactions in the appropriate systems
• Researching and resolving complex customer inquiries and escalations
• Retaining clients at risk of terminating
• Coordinating with internal departments as necessary

Call Center Representative III

Customer Success Manager

• Serves as the dedicated, single point of contact for assigned key top producer accounts
• Works with key producers to ensure they are receiving the tools and support needed to achieve their goals
• Provides proactive management of producer relationships post-implementation, ensuring clients get the most out of Trustmark’s products and services
• Responsible for escalated service levels (SLAs), Customer Satisfaction, Effort and NPS scores for defined accounts
• Review responses from Subject Matter Experts for completeness and accuracy before sending response to external relationship
• Triage inquiries/issues completely to involve correct Subject Matter Experts for quick and effective resolution
• Accountable for timely resolution of escalated/complex issues
• Responsible for tracking, reporting and achieving Service Level goals for assigned relationships
• Make recommendations to improve service results
• Overall accountability for effective completion and management of all service requests for identified accounts
• Conduct ad hoc or formal training with internal and external associates when service-related trends are identified
• Develop and communicate service report card for assigned relationships for producers shared with Trustmark senior leadership