Trustmark

Customer Support

• Servicing customers on contractual policy change and disbursement requests
• Researching and resolving customer requests and inquiries
• Entering semi-routine client/customer updates into the appropriate system
• Providing back-up support to Call Center
• Collaborating with internal partners to reach resolution

Customer Service Administrator III

Financial Planning and Analysis

• Oversee CBS (Mequon) Suspense Account
• Analyze/research reconciling items and follow-up with Operations on open items.
• Significant interaction with the Operations, Bank Reconciliation and Cash Management teams to resolve new/outstanding issues.
• Track and resolve all suspense items with Operations team.
• Ensure required applicable money movement requests and journal entries are processed in a timely fashion.
• Perform data mining in the proprietary divisional data mart to identify processing issues.
• Identify related items and clear from the Total Reconciliation system (T-Recs).
• Prepare monthly reconciliation at an employer level.
• Provide financial guidance when required.
• Review and update ICFR documents on an annual basis.
• Identify areas of process improvements and recommend solutions – both at a system and procedural level.
• Update and/or create procedural documentation.
• Prepare quarterly and annual statutory filings and ensure data is complete and accurate.
• Prepare and review audited financial statements, notes, and supplementary schedules.
• Conduct variance analyses and prepare responses for significant variances.
• Prepare and track annual and quarterly AMBEST, ACLI, and other industry associations’ information requests and data surveys.
• Assist in preparing annual filings and ensure asset balances agreement with valuation support.

Financial System Analyst

Billing Specialist

• Managing and processing billing activities for clients
• Handling invoices and reconciling payments
• Addressing billing issues and inquiries
• Entering daily premium deposits and auditing checks
• Preparing monthly invoices for vendors/carriers
• Tracking and communicating past due payments

Consultant

• Responsible for reviewing and processing claims including identifying irregularities and reviewing for accuracy and completeness
• Comply with policy provisions and appropriate state and federal laws
• Manage active claims while adhering to department time service standards with quality performance
• Gathers and reviews data from different sources
• Initiates and implements appropriate reviews
• Reviews and understands complex medical, financial records and legal documents

Customer Service Administrator III

Financial System Analyst

Billing Specialist

Claims Consultant