Underwriting Operations Specialist

Trustmark

Underwriting Operations Specialist managing data and providing administrative support for business operations at Trustmark. Collaborating with teams to ensure accuracy and compliance in underwriting processes.

Posted 7/10/2026full-timeLake Forest • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $28 - $41 per hourWebsite

About the role

Key responsibilities & impact

Responsible for supporting underwriting and new business operations by processing group information, renewals, maintaining accurate records, coordinating documentation, and providing administrative and operational support to underwriting teams, agents, and internal departments.
Process assigned new business groups by entering and managing data across multiple systems, including MARK, Access, and Dynamics.
Assign new business underwriters and operations specialists.
Create and maintain new business folders within underwriting shared drives.
Set up new business quotes and notes in MARK.
Create and update Group Facts screens by entering member eligibility data.
Order group billing materials and plan documents.
Process monthly Renewals timely and accurately.
Review renewal quote for errors and update.
Monitor and process Participation.
Call potential groups regarding their medical history/conditions using medical questionnaires.
Answer phone inquiries from groups, agents, and Starmark distribution partners concerning problems, procedures, status, or general information.
Correct Group Facts errors and update system data, as necessary.
Combine and transfer new business group documentation to G360 (Document Center).
Audit new business groups and renewals to ensure accuracy and compliance.
Enter Patient Notes timely and accurately.
Process close out of New Business groups.
Participate in departmental projects and assist with QA testing initiatives.
Perform additional duties as assigned.

Requirements

What you’ll need

Minimum 3 years insurance experience preferably in medical field
Proficient in using Excel and Word
Strong technical aptitude with ability to navigate several web applications
Strong organizational skills and very detail oriented
Strong communication skills both verbal and written
Ability to work independently and in a team environment
Ability to set priorities
Ability to achieve/maintain high quality and production standards
Ability to work under pressure and in high stress situations
Ability to be flexible and adapt to a fast-paced environment requiring shifting of priorities
Preferred: MARK knowledge
Advanced Excel knowledge
Mainframe knowledge

Benefits

Comp & perks

Health/dental/vision
life insurance
FSA and HSA
401(k) plan
Employee Assistant Program
Back-up Care for Children, Adults and Elders
many health and wellness initiatives
Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryGroup Billing ProcessingRenewal ProcessingAudit CompliancePatient Notes Entry

Soft Skills

Organizational SkillsDetail OrientedAbility to Work IndependentlyAbility to Set PrioritiesAdaptability