Call Center Representative – Senior

Trustmark

Call Center Representative responsible for high volume inbound requests at Trustmark. Engage clients to provide information and resolution while documenting interactions and mentoring new team members.

Posted 7/9/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high volumes of client inquiries and effectively resolving complex customer issues. Proficient in documenting interactions and mentoring new team members to enhance service quality.

Highest-signal resume keywords

Customer Service ExperienceIssue ResolutionMentoring New HiresDocumenting Customer InteractionsRoot Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CommunicationProblem-SolvingTeam Collaboration

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Client RequestsCustomer Profile ChangesComplex InquiriesCustomer InteractionsTeam Resource

About the role

Key responsibilities & impact

Responding to high volume of inbound client/customer requests
Providing information and processing customer profile changes
Documenting customer interactions
Researching and resolving complex customer inquiries
Determining root cause and resolving client/customer issues
Serving as a team resource and mentor for new hires

Requirements

What you’ll need

High School Diploma or GED
4 – 6 years of related experience

Benefits

Comp & perks

Health/dental/vision
Life insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401(k) plan
Employee Assistance Program
Back-up Care for Children, Adults and Elders
Health and wellness initiatives
Wellness program to reduce insurance premiums