Call Center Representative – Senior

Trustmark

Call Center Representative responsible for high volume inbound requests at Trustmark. Engage clients to provide information and resolution while documenting interactions and mentoring new team members.

Posted 7/9/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $36 per hourWebsite

About the role

Key responsibilities & impact

Responding to high volume of inbound client/customer requests
Providing information and processing customer profile changes
Documenting customer interactions
Researching and resolving complex customer inquiries
Determining root cause and resolving client/customer issues
Serving as a team resource and mentor for new hires

Requirements

What you’ll need

High School Diploma or GED
4 – 6 years of related experience

Benefits

Comp & perks

Health/dental/vision
Life insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401(k) plan
Employee Assistance Program
Back-up Care for Children, Adults and Elders
Health and wellness initiatives
Wellness program to reduce insurance premiums

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CommunicationProblem-SolvingTeam Collaboration

Certifications

High School DiplomaGED