Client Service Manager

Trustmark

Client Service Manager at Trustmark serving as the primary contact for brokers and employer groups. Ensuring timely and high-quality support across service and administrative needs.

Posted 7/1/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $55,386 - $80,005 per yearWebsite

About the role

Key responsibilities & impact

Serves as the primary point of contact for brokers and employer groups ensuring accurate, timely, and high-quality support across all service and administrative needs.
Manages inquiries, resolves issues, coordinates with internal teams.
Coordinates client and broker onboarding, processes renewal paperwork, and maintains strong relationships that drive retention and client satisfaction.
Oversee intake and prioritization of internal and external inquiries.
Manage the end-to-end service workflows and monitor open service cases with timely follow-up.
Use independent judgment to resolve complex issues while balancing client needs with organizational policies.
Determine appropriate solutions and approve exceptions or escalated items within authority limits.
Collaborate with client retention executive on plan renewals and preparation, including plan changes, identifying client needs, and ensuring alignment with client goals.
Prepare and process renewal contracts and paperwork accurately and timely.
Welcome and educate new clients and brokers on Trustmark products and processes while ensuring a smooth transition from prior carriers and new sales.
Coordinate setup, system configuration, and delivery of onboarding materials; and conduct enrollment meetings as needed.
Identify customer service trends and develop job aids and process documentation.
Recommend and influence implementation of process improvement, insights on broker and employer needs, competitive dynamics, and operational challenges.
Conduct root-cause analysis on recurring issues, and lead initiatives to address systemic problems.
Represent client management in cross-departmental committees and projects focused on service operations and client experience.

Requirements

What you’ll need

Minimum 2-4 years’ experience in health insurance, employee benefits, or related customer focused roles.
Experience working with brokers or employer groups.
Strong understanding of medical insurance products and contracts.
Excellent communication skills with the ability to simplify complex information.
Proved complex problem-solving capabilities.
High attention to detail and strong organizational skills.
Proficiency with CRM systems, enrollment platforms, Microsoft Office, and Adobe.
Customer-focused mindset with strong problem-solving and analytical skills.
Ability to manage multiple priorities in a fast-paced environment.
Professionalism and relationship-building skills.

Benefits

Comp & perks

Health/dental/vision
Life insurance
FSA and HSA
401(k) plan
Employee Assistant Program
Back-up Care for Children, Adults and Elders
Health and wellness initiatives
Wellness program to reduce insurance premiums

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Medical Insurance Products KnowledgeContract ManagementProcess ImprovementRoot-Cause AnalysisService Workflow Management

Soft Skills

Excellent CommunicationAttention to DetailOrganizational SkillsRelationship-BuildingCustomer-Focused Mindset