TIM Brasil

Account Executive

• Responsável pelo Gross e crescimento de produtividade de toda região do DB Regional. Este profissional deverá, em conjunto com HQ e gerente regional, gerir o programa Fideliza dentro da sua área de atuação.
• Realizar acompanhamento da EDV dos parceiros com reuniões de resultados;
• Fortalecer o relacionamento com as equipes dos distribuidores, visando gerar novas oportunidades de negócios;
• Estreitar relacionamento com os principais PDVs e disseminar a estratégia da TIM;
• Conhecer e analisar mercado da concorrência para tomada de decisão;
• Assegurar a participação ativa dos PDVs no programa de relacionamento, fortalecendo a presença da TIM;
• Analisar os principais KPIs (capilaridade, chip, abastecimento, faturamento, ruptura e lacuna) via SIGPRO, elaborar diagnósticos e traçar planos de ação para atingimento das metas;
• Implementar estratégias de vendas para Eficiência e Rentabilidade;
• Prospectar parcerias para aumentar faturamento de recarga.

Executivo(a) de Contas Estrutural Sênior

General

• Responsible for supporting the strategic and financial management of the energy area, performing market analysis, budget planning, economic-financial evaluation of projects and structuring information to support executive decision-making, ensuring cost efficiency, governance and sustainability of results.
• Centralize and structure the procurement process for the energy area, focusing on energy contracting in the free (open) energy market and projects in distributed generation, self-generation, energy efficiency and other initiatives with relevant economic-financial impact.
• Prepare, review and validate technical-economic studies, business cases and financial feasibility analyses, considering CAPEX, OPEX, payback, NPV, IRR, projected savings, regulatory risks and impacts on the company’s budget.
• Monitor regulatory, tariff and market trend changes in the energy sector, translating their effects into opportunities for cost reduction, risk mitigation and updates to the financial assumptions of projects.
• Plan, prepare and track the area’s budget, including CAPEX, OPEX, forecasts, provisions, financial commitments, disbursement schedules and variance analysis against the approved budget.
• Monitor the financial performance of the area and its projects, assessing deviations between actual, budgeted and projected figures, impacts on results, benefits realization, recurring savings and potential budget overruns.
• Support the data team in defining business rules, financial indicators, cost bases, calculation assumptions, executive dashboards and management reports to monitor the area’s performance.
• Lead the area’s financial governance, ensuring internal controls, traceability of information, audit readiness, adherence to corporate policies, compliance and consistency between contracts, purchase orders, invoices and payments.
• Support contract management from an economic-financial perspective, monitoring adjustments, amendments, renewals, guarantees, penalties, financial obligations and budgetary impacts resulting from negotiated commercial terms.
• Control the financial pipeline of the area’s projects, tracking approvals, purchase requisitions, purchase orders, measurements, invoicing, provisions and settlements to ensure predictability and adherence to corporate deadlines.
• Develop sensitivity and scenario analyses to support decisions on energy procurement, market exposure, load migration, energy efficiency and investment prioritization.
• Track value-generation indicators such as savings, avoided costs, reduction of tariff exposure, project returns and the evolution of captured benefits versus approved assumptions.
• Act as the energy area’s focal point with Finance, Controllership, Procurement, Legal, Tax, Accounting and technical teams, ensuring alignment between strategy, contract execution, budget and financial results.

Energy Control Specialist

Public Relations

• Responsável por garantir a melhor Jornada de atendimento ao cliente.
• Atuar com atendimento ao cliente (externo e interno), com objetivo de garantir a melhor jornada do cliente;
• Interpretar as reclamações dos consumidores, atuando na correção de causa raiz;
• Formalizar o tratamento das solicitações com clareza e objetividade aos interlocutores externos/ internos;
• Garantir aderência aos indicadores operacionais e de negócios, mantendo o atingimento das metas propostas;
• Atuar com ferramentas e sistemas utilizados no atendimento para consultar e registrar informações.

Consultor de Relacionamento

Business Intelligence Analyst

• Responsible for analyzing data, defining new standards and best development practices for creating campaigns, designing new business strategies, and identifying opportunities for the company.
• Support regional teams with analysis and the development of Action Plans to achieve the company’s budgets.
• Implement strategic data analyses focused on optimizing and growing the sales channel, considering market aspects and team productivity.
• Prepare executive presentations for senior leadership.
• Analyze trends and propose market models and projections.
• Identify key KPIs that monitor the impact of initiatives, as well as critical paths for projects within the area.
• Monitor and report primary sales volumes, analyzing the breakdown of results across various KPIs in collaboration with regional teams.

Business Intelligence Professional – Senior Consultant

Consultant

• Responsible for ensuring the best customer service journey (inbound contact or via specific platforms), providing end-to-end handling of technical and commercial requests.
• Receive, process, resolve, and communicate with customers (outbound contact and/or via email and messaging apps).
• Provide customer service (external and internal) with the goal of ensuring the best customer journey, aiming to change a complainant’s perception to a positive satisfaction rating.
• Interpret consumer complaints and act to correct root causes for both technical and commercial issues.
• Document the handling of requests clearly and concisely to ensure customer understanding.
• Ensure adherence (achievement of targets) to operational and business KPIs, maintaining the attainment of proposed goals.
• Use technical and commercial tools and systems used in support to consult and record information.
• Collaborate with internal departments via messaging apps, email, and phone to resolve customer issues.

Customer Experience Consultant I

• Responsible for managing, optimizing and innovating corporate benefits processes, ensuring correct operations, legal compliance, financial efficiency and alignment with internal policies and the company’s benefits and wellbeing strategy.
• Identifies improvement opportunities, balancing employee perceived value, operational efficiency and program sustainability through use of data, digital solutions and continuous improvement practices.
• Drives enhancements to the employee benefits experience, from eligibility and selection to utilization and post-use, supporting communications, engagement and perceived value of offered initiatives.
• Strategic and operational management of benefits
• Manage the corporate benefits portfolio, ensuring implementation, operation, vendor payment, SLA compliance, legal adherence and alignment with internal policies.
• Serve as the focal point with vendors, brokers, carriers and partners, leading negotiations, performance evaluations, contract reviews and discussions on adjustments.
• Administer flexible benefits and propose their evolution according to employee profiles, needs and company guidelines.
• Participate in benefits technical and financial committees, monitoring indicators, costs, risks and action plans to improve results.
• Prepare assumptions, monitor budgetary guidelines and support the annual financial planning related to benefits.
• Conduct diagnostics, market research, risk and opportunity analyses, proposing redesigns, harmonizations and new models with financial impact assessments.
• Monitor market trends, technology, employee experience and relevant benchmarks to ensure continuous program evolution.
• Map and monitor the employee journey with benefits, proposing actions to increase understanding, engagement and perceived value.
• Act consultatively with employees, HR Business Partners and HR areas, identifying improvement opportunities and supporting training and presentations about benefits.
• Build and maintain KPIs for costs, enrollment, utilization, satisfaction, efficiency and experience, turning data into actionable insights for decision-making.
• Develop dashboards, management reports and executive presentations for continuous performance monitoring.
• Support benefits policies based on behavioral data and people analytics concepts.
• Identify bottlenecks, risks and opportunities, proposing improvements for efficiency, standardization, scalability and reduction of rework.
• Assess and implement digital solutions, automations, integrated platforms and AI capabilities to optimize management, eligibility, granting and predictive analysis of benefits.
• Ensure governance of processes, with documentation, clear workflows, adequate controls and integration with HR, Finance, Legal, IT, Internal Communications and external vendors.

Benefits Professional – Specialist

Network Operations

• Responsible for performing maintenance and specialized operation of mobile and primary fixed network systems, providing L2 and L3 support for corrective processes in TIM Transport network.
• Support the technical training process for monitoring and Level 1 handling teams, and participate in the automation of monitoring and troubleshooting.
• Diagnose and resolve simple and complex failures in transport protection, routing and resilience protocols.
• Interact with 3rd-level Support, Engineering, OSS and Vendors when required.
• Perform interventions on the following layers: BBIP: Access, Aggregation and Core. Routers: PE, Edge, Access, Shadow, Edge Core, Outer and Inner Core; Switches: Aggregation, Access and Distribution; UBB: MSAN, access/distribution Service Router and BRAS; Wi‑Fi: AP up to the WLC; Metro multi-service Full IP/MPLS network: Access, Aggregation, Distribution and Core.
• Participate in Projects, Processes, Tools and Certification/homologation of new solutions.
• Prepare incident reports, analyses and inputs for Solution Management.
• Train Level 1 and Level 2 teams, leveling knowledge across the area.

Network Operations Transport Professional – O&M Consultant

• Responsible for ensuring the development and management of the technical infrastructure required for collections activities
• Control all processes across the Collections chain
• Manage billed bases vs. collections actions
• Perform audits of all actions in the dunning/collections workflow
• Manage the No Dunning process (billing exemption)
• Perform SOX controls for the Collections chain
• Analyze ANATEL complaints
• Oversee the entire negative reporting process (credit bureau listings)
• Develop reports to enable better control of the Collections chain
• Participate in War Rooms with IT

Collection Professional – Senior Specialist

Executive

• Responsible for prospecting and managing the portfolio of high-value Corporate and Government clients for the Company.
• Provide B2B customer service, prospecting new major accounts from pre-defined leads (characterized clients) and presenting the product portfolio.
• Define commercial strategy for working with existing clients and prospects with a focus on driving Company revenue growth.
• Operate consultatively, understanding needs and opportunities to develop value propositions.
• Build strong relationships with key decision-makers and influencers, ensuring openness to engagement with the Company.
• Ensure portfolio coverage with a focus on opportunities and relationship management.
• Identify and prospect opportunities and lead negotiations aimed at closing sales.
• Increase share of wallet by seeking new solutions and services for existing clients.
• Perform detailed portfolio management, closely monitoring billing/revenue indicators, churn, delinquency, collections, and account blocks.
• Highlight the Company’s competitive advantages in the market such as solid growth, plans and services, investments, and network evolution.
• Delight clients through relationship management and appropriate participation in events.
• Work effectively with internal support teams (Pre-sales, Marketing, Post-sales, etc.), ensuring satisfaction across the customer lifecycle within the Company.
• Keep information up to date in internal systems.
• Map, identify and plan actions for corporate clients (B2B Large Accounts).
• Mixed role: 70% Hunter and 30% Farmer.
• Manage corporate accounts, retaining the portfolio and pursuing new clients focused on Telecom ICT (voice and data), as well as IT services, M2M, Fixed, IoT (Agri / Utilities / Smart Lighting / Logistics / Industry 4.0), and fostering new solutions.
• Focus on prospecting new clients/business and maintaining an extensive network of relationships.
• Develop strategic plans for portfolio clients with a focus on achieving results.
• Establish and maintain visit routines within the Sales operating model.

Regional B2B Executive – Top Clients II

Account Manager

• Responsible for the strategic management and execution of the channel go-to-market, focusing on broker management, commercial structuring, contract governance and revenue acceleration;
• Operates end-to-end, connecting internal areas with external partners to ensure sustainable growth, risk control and disciplined execution of the channel strategy;
• Define and execute the go-to-market strategy for indirect channels (brokers and partners);
• Structure revenue acceleration initiatives, incentives and commercial campaigns;
• Support pricing definition, commercial models and discount policies;
• Manage relationships with brokers (governance, performance and growth);
• Define and monitor volume, revenue and traffic quality targets;
• Work on rationalization and prioritization of the partner ecosystem;
• Collaborate with Legal and Finance to mitigate risk (credit, concentration, delinquency);
• Ensure adherence to commercial policy and regulatory compliance;
• Centralize channel requests with internal areas (Product, IT, Operations);
• Prioritize initiatives to maximize commercial impact;
• Monitor partner performance via KPIs (volume, revenue, margin, delinquency);
• Identify growth levers and optimization opportunities;
• Track execution of the commercial plan and ensure timely delivery.

Senior Specialist, Data Partnerships

• Responsible for prospecting and managing the portfolio of high-value Corporate and Government clients for the Company.
• Provide B2B customer service, prospecting new large accounts from predefined leads (characterized clients) and present the product portfolio.
• Define the commercial strategy for working with accounts in the base and prospects with a focus on the Company’s revenue growth.
• Act consultatively, understanding needs and opportunities to develop value propositions.
• Build strong relationships with key decision-makers and influencers, ensuring access and engagement for the Company.
• Ensure coverage of the portfolio with a focus on opportunities and relationship management.
• Identify and prospect opportunities and lead negotiations aimed at closing sales.
• Increase share of wallet by seeking new solutions and services for existing clients.
• Perform micro-management of the client portfolio with close monitoring of billing indicators, churn, delinquency, collections and service blocks.
• Leverage the Company’s differentiators in the market such as solid growth, plans and services, investments and network evolution.
• Delight clients through relationship building and appropriate participation in events.
• Work effectively with internal support teams (Pre-sales, Marketing, Post-Sales, etc.), ensuring satisfaction throughout the customer lifecycle within the Company.
• Keep information updated in internal systems.

B2B Regional Accounts – Top Clients Executive III

• Responsável pela prospecção e a gestão da carteira de clientes do segmento **Corporativo** de alto valor para a cia.
• Prestar atendimento ao cliente B2B, realizando a prospecção de novas grandes contas a partir de leads pré-definidos (clientes caraterizados) e apresentar o portfólio de produto.
• Definir a estratégia comercial para atuação em clientes da base e prospects com foco no crescimento da receita CIA;
• Atuar de forma consultiva, entendendo as necessidades e oportunidades, visando desenvolver propostas de valor;
• Construir relacionamento sólido com os principais decisores e influenciadores, garantindo abertura para aproximação da CIA;
• Garantir cobertura da carteira com foco em oportunidades e relacionamento;
• Identificar e prospectar oportunidades e conduzir negociações visando o fechamento das vendas;
• Aumentar o share of wallet buscando novas soluções e serviços para os clientes da base;
• Realizar micro gestão da carteira de clientes com acompanhamento de perto dos indicadores de faturamento, churn, inadimplência, cobrança e bloqueios dos clientes;
• Potencializar os diferenciais da cia com relação ao mercado como crescimento sólido, planos e serviços, investimentos e evolução de rede;
• Encantar os clientes, através do relacionamento e enquadramento adequado nos eventos;
• Atuar efetivamente em conjunto com os times de suporte interno (Pré-vendas, Marketing, Pós-Vendas etc.), garantindo a satisfação em todo o ciclo de vida do cliente dentro da CIA;
• Manter atualizadas as informações nos sistemas interno.

B2B Regional Accounts – Executivo TOP Clients III

Data Analyst

• Capture, analyze and interpret large volumes of data.
• Develop data models to support decision-making.
• Support the identification of behavioral patterns to address business needs and generate value.
• Provide statistical guidance on operational trends, measuring results and comparisons.
• Identify and validate insights.
• Prepare continuous reports focused on opportunities to improve business results.
• Generate indicators, metrics and KPIs.
• Guide and support the definition of KPIs.
• Contribute to the dissemination of a data-driven decision culture across the company, acting as an interface between technical teams and business areas.
• Collaborate in discussions related to the Big Data platform.
• Structure, organize and integrate internal and external datasets, ensuring the quality and reliability of information.
• Develop and maintain automations and Python bots for data collection, processing and provisioning.
• Create and enhance dashboards and reports in Power BI and Excel, with a focus on producing business insights.
• Serve as the data focal point for the area, ensuring consistency, governance and accessibility of information.
• Support business areas in the analysis and interpretation of indicators, translating data into actions.
• Identify and propose continuous process improvements with a focus on automation, efficiency and scalability.

Data Analyst – Senior Consultant

• Responsible for prospecting and managing the portfolio of high-value Corporate and Government clients for the company.
• Provide B2B customer service, prospect new large accounts from predefined leads (characterized clients) and present the product portfolio.
• Define the commercial strategy for working with base clients and prospects with a focus on growing the company’s revenue.
• Work consultatively, understanding needs and opportunities to develop value propositions.
• Build strong relationships with key decision-makers and influencers, ensuring access for company engagement.
• Ensure portfolio coverage with a focus on opportunities and relationship management.
• Identify and prospect opportunities and conduct negotiations aimed at closing sales.
• Increase share of wallet by seeking new solutions and services for existing customers.
• Perform close account management with close monitoring of billing indicators, churn, delinquency, collections and customer service blocks.
• Leverage the company’s market differentiators such as solid growth, plans and services, investments and network evolution.
• Delight customers through relationship management and appropriate alignment at events.
• Work effectively alongside internal support teams (Pre-sales, Marketing, Post-sales, etc.), ensuring satisfaction throughout the customer lifecycle with the company.
• Keep information up to date in internal systems.

Regional Account Executive – Top Clients II

Sales

• Lead the digital sales strategy and execution across online channels, owning a significant portion of revenue with a focus on sustainable growth, acquisition efficiency and continuous improvement of the customer journey.
• Lead the entire digital sales area end-to-end.
• Manage channels such as: Performance (paid media); CRM and conversion; Owned channels (website, app).
• Continuously optimize the digital sales journey: Conversion; UX/UI; Full funnel (acquisition → sale → retention).
• Develop convergent sales strategies (fiber + mobile).
• Build and manage relationships with major platforms: Google; Meta; technology and media ecosystem.
• Lead initiatives in: Chatbots / automation; CRO (conversion rate optimization); Journey personalization.
• Manage commercial partners and digital suppliers.
• Provide leadership for a direct team.