Residential Digital Sales Executive Manager

TIM Brasil

Leading digital sales strategy and execution in the telecom sector, focusing on customer journey optimization and growth initiatives. Managing sales channels and partnerships for performance optimization.

Posted 6/19/2026full-timeRio de Janeiro • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the digital sales strategy and execution across online channels, owning a significant portion of revenue with a focus on sustainable growth, acquisition efficiency and continuous improvement of the customer journey.
Lead the entire digital sales area end-to-end.
Manage channels such as: Performance (paid media); CRM and conversion; Owned channels (website, app).
Continuously optimize the digital sales journey: Conversion; UX/UI; Full funnel (acquisition → sale → retention).
Develop convergent sales strategies (fiber + mobile).
Build and manage relationships with major platforms: Google; Meta; technology and media ecosystem.
Lead initiatives in: Chatbots / automation; CRO (conversion rate optimization); Journey personalization.
Manage commercial partners and digital suppliers.
Provide leadership for a direct team.

Requirements

What you’ll need

Knowledge of models for: digital direct sales, product convergence (desirable: telecom, recurring services, fintech, etc.).
Experience in Growth & Digital.
Experience with complex, scaled sales.
Experience with digital acquisition (performance).
Experience with metrics: CAC, LTV, Conversion and media ROI.
Experience with A/B testing, funnel and continuous optimization.
Experience in digital product & customer journeys.
Experience in ecosystem & partnerships.
Preferred experience in telecom, tech / digital-native companies, e-commerce, fintechs, marketplaces and super apps.
University degree (complete).
MBA in Growth / Digital Business preferred.
Certification in Performance Marketing / Digital Analytics preferred.

Benefits

Comp & perks

Flexible Benefits Program
Medical and Dental Insurance *
Medication Benefit *
Wellhub (formerly Gympass) *
Meal and/or Food Allowance
Financial Well-being Program
Private Pension Plan
Company mobile phone with unlimited data and voice allowance
Agreements and partnerships with more than 3,000 companies and institutions, including discounts for your electricity bill and broadband internet
Online English course extendable to 1 family member or friend
Internal Training and Development Program
Profit Sharing
My First Benefit - Assistance for children up to 2 years old
Daycare Reimbursement (for parents)
Flexible work models and schedules
Happy Day - Day off during your birthday month
Extended leave for maternity, paternity, marriage and adoption
Commuter Allowance
And more!
* Extendable to legal dependents

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital sales strategyconversion rate optimizationA/B testingcustomer journey optimizationperformance marketingdigital acquisitionmetrics analysisUX/UI designsales funnel managementjourney personalization

Soft Skills

leadershiprelationship managementteam managementstrategic thinkingcommunication

Certifications

Performance MarketingDigital AnalyticsMBA in GrowthMBA in Digital Business