TIM Brasil

Engineer

• Responsible for optimizing access network element configurations to keep quality indicators within thresholds aligned with area targets and to maximize customer experience (CEX).
• Assess variability in network indicators and implement action plans.
• Coordinate and support vendor optimizers.
• Optimize parameterization of access network elements to ensure CEX.
• Manage the RF parameter baseline at a regional or national level.
• Handle network complaints by performing diagnostics and routing to the appropriate resolution paths.
• Analyze the impact of new feature deployments and monitor Day-After performance.
• Evaluate drive-test and MDTs (Minimization of Drive Tests) periodically and on demand.
• Liaise with peer areas across the company to ensure quality in a matrixed, end-to-end manner (Core, Transport, Operations, OSS, etc.).
• Monitor tests and trials of new technologies and services.

Network Performance & Optimization Engineer – Consultant, Mid-level Analyst

Controller

• Responsible for monitoring budget vs. actual, forecasts and provisions, as well as performing system routines to ensure proper financial and operational control.
• Prepare physical and financial closings for OpEx and Efficiency.
• Analyze variances related to the planned vs. actual deltas of OpEx and Efficiency projects.
• Support operational activities in systems (SAP, Evora, etc.) for data uploads, monitoring and reconciliations.
• Collaborate with relevant areas to ensure alignment of information and focus on objectives.
• Provide monitoring indicators for OpEx and Efficiency cost lines to stakeholders.
• Lead and conduct meetings to follow up on the development of OpEx lines.
• Prepare reports, governance documents and executive presentations, results presentations, information flows, scenario tracking and action plans.
• Review, improve, consolidate and report KPIs for OpEx lines.
• OpEx SCOPE: Prepare/validate the economic feasibility of investment projects and optimization initiatives.
• OpEx SCOPE: Support the investment project approval process in CAC meetings.

Controller – Specialist

Analyst

• Create and automate spreadsheets, tools, dashboards and data flows to support mobile access network planning, including using AI (Artificial Intelligence);
• Participate in the development of the technical planning for the mobile access network (4G/5G) with capacity, coverage and technology evolution plans aimed at improving customer experience and meeting CAPEX, OPEX and Lease targets;
• Perform economic assessments (Business Plans) for access network investment projects under CAPEX, OPEX, Lease, TCO and NPV considerations;
• Support the preparation of the Industrial Plan and budget forecasts for the mobile access network;
• Interface with other departments regarding technical planning and budgeting of the mobile access network to provide information, gather inputs and align expectations;
• Prepare reports and analyze key KPIs for the mobile access network and customer experience;
• Extract information and perform data analyses from the various data sources used as inputs for mobile access network planning;
• Manage and archive the department's documentation.

Network Technical Planner – Consultant, Mid-level Analyst

Business Development Rep

• Responsible for prospecting, identifying, and developing new business opportunities.
• Identify, structure, and develop growth opportunities for the digital channel based on data, market insights, customer journey, and business needs, ensuring alignment with company strategy.
• Drive these opportunities by structuring problems, hypotheses, scope, and development plans for initiatives until a decision is made to evolve, scale, or discontinue them.
• Analyze opportunities through the lens of value creation, impact on conversion, CAPEX efficiency, and operational feasibility, supporting data-driven decision-making using clear criteria.
• Ensure alignment and engagement of partner teams (Product, Marketing, CRM, Media, Operations, IT), facilitating discussions at the appropriate cadence and ensuring clear ownership of responsibilities throughout initiative development.
• Lead initiatives using Lean/Agile approaches, promoting experimentation where applicable, structured learning, and continuous improvement of developed solutions.
• Monitor execution of initiatives across involved teams, tracking timelines, scope, and impacts, and contributing to risk mitigation and necessary adjustments.
• Document learnings and decisions from conducted initiatives, contributing to knowledge building, governance, and scalability of opportunities within Growth.

Business Developer – Senior Consultant / Senior Analyst

• Responsible for monitoring budgeted vs. actual results, forecasts and provisions, as well as performing routines in supporting systems to ensure proper financial and operational control.
• Prepare interim accounting reports and period-end closings;
• Analyze variances between planned and actual results;
• Support SAP operations for data uploads, monitoring and reconciliations;
• Manage and archive departmental documentation;
• Support payment activities for business and technical areas;
• Review, enhance, consolidate and report KPIs for business and technical areas;
• Monitor and prepare trend analyses and market best-practice studies, proposing internal improvements and continuous process enhancements;
• Perform analyses to maximize OPEX through monitoring key business KPIs, weekly previews, rolling forecasts, ex-post analyses and alignment with Accounting and Billing teams;
• Monitor variables that may lead to cost increases, ensuring correct understanding of such drivers;
• Consolidate, control and analyze OPEX results;
• Track the OPEX rollout progress and identify risks and opportunities for each line of business.

Controller – Senior Consultant, Senior Analyst

Project Manager

• Responsible for defining guidelines and methodology for project management with respect to schedule and cost, as well as mapping and reporting the impacts and results of programs and projects under their responsibility.
• Apply project management methodologies, ensuring the organization and monitoring of initiatives;
• Provide methodological and tooling support to project members in project management practices;
• Contribute to planning initiatives to ensure value delivery in alignment with the Product Owner (PO);
• Prepare and conduct RFI and RFP processes related to automation and operational efficiency solutions;
• Technically coordinate vendors responsible for development and act as an intermediary between internal teams to enable the delivery of automations;
• Ensure the evolution of tools and solutions that support automations, considering capacity, versioning and technological sustainability;
• Identify and remove technical impediments, conducting diagnostics and proposing practical and objective solutions;
• Conduct research, evaluation and selection of technologies and solutions applicable to the automation ecosystem, and define configuration standards and best practices;
• Lead technical discussions and propose solution architectures appropriate to project needs;
• Prepare reports, governance documents and executive presentations, including result reporting, tracking of indicators and action plans.

Project Manager – Specialist

Network Operations

• Availability to work in a shift model, 5x2 schedule with weekend on-call duty;
• Perform operation and maintenance on Multivendor Backbone transport networks;
• Support deployment and engineering teams for new products/services across fixed, mobile and enterprise environments;
• Perform configuration on networks based on Multivendor equipment;
• Perform advanced troubleshooting on L2/L3 protocols and optical networks;
• Develop metrics for service-level analysis;
• Perform trend analysis and behavioral analysis based on statistical network and service data;
• Prepare, execute and support scheduled activities in the Backbone transport network;
• Develop and execute disaster recovery planning;
• Prepare technical reports;
• Perform logical acceptance of transport equipment and services.

Network Operations Backbone Professional – O&M Consultant

• Responsible for performing maintenance and specialized operations on IP transport network systems
• Responsible for performing maintenance and specialized operations on mobile and primary fixed network systems
• Operate and maintain multivendor IP backbone transport networks
• Support deployment and Engineering teams for new products/services in fixed, mobile, and enterprise environments
• Configure IP networks based on multivendor equipment
• Perform advanced troubleshooting of L2/L3 protocols and optical networks
• Develop metrics for service-level analysis
• Conduct trend analysis and behavior analysis based on network and service statistical data
• Plan, execute, and support scheduled activities on the backbone transport network
• Prepare and execute disaster recovery planning
• Prepare technical reports
• Perform logical acceptance testing of transport equipment and services

Network Operations, Senior Consultant

Consultant

• Elaborar e realizar acompanhamento de KPIs de qualidade de Roaming Internacional e Nacional e tomar ações para garantir o serviço entre a Cia e operadora parceira;
• Propor melhorias para os processos internos da área e implementá-las;
• Realizar o acompanhamento e governança dos novos acordos de Roaming Internacional de modo a garantir o processo fim a fim;
• Elaborar planos de configuração para faixas de IMSIs de operadoras nacionais e internacionais;
• Realizar atualização de documentações para publicação junto a outras operadoras;
• Interagir com as áreas de Planejamento, Engenharia e NOC para coletar dados ou informar problemas de Redes;
• Fazer análise de sinalização da rede para identificação de problemas;
• Executar manutenção preventiva de modo a antever falhas de Roaming Inbound e Outbound;
• Acompanhar funcionamento do Roaming 30k com operadoras parceiras;
• Realizar troubleshooting de clientes em Roaming nacional e internacional, utilizando ferramentas de sinalização;
• Dar suporte ao iSOC
• Elaborar relatórios e dashboards de performance de Rede de Roaming;
• Participar de reuniões com operadoras internacionais e fornecedores de solução.

Roaming Professional – O&M Consultant

• Responsible for performing specialized maintenance and operation of mobile and fixed network systems.
• **ACTIVITIES**
• Perform operation and maintenance on the assigned network
• Support the deployment area for new products/services across fixed, mobile and enterprise domains
• Implement programming in networks based on Value-Added Services (VAS) equipment — develop scripts and processes for automation (Python, JAVA and HTML)
• Perform advanced Level 3 troubleshooting on VAS platforms
• Develop metrics for service-level analysis
• Conduct trend analysis and behavior analysis based on network and service statistical data
• Interface with the procurement team to define/monitor RFIs and RFQs, engineering teams (IP, mobile, fixed and enterprise), IT, Corporate Security and IT Security, L1 and L2 teams, as well as commercial areas to provide technological support for new services
• Coordinate with regulatory bodies, partners/clients, and system and service providers (optical transmission, services, platforms, and related)
• Participate in and support on-site interfaces with internal and external entities
• Prepare planning and execution for disaster recovery.

Core Network Operations Senior Consultant

• Perform specialized-level maintenance and operation of network elements and services in the Packet Core network (EPC, vEPC, 5GC, internal DNS and recursive DNS)
• Analyze and execute configuration requests (MOP) and resolve medium- and high-complexity issues
• Handle corrective tickets for network elements within scope
• Perform acceptance testing of new network elements and services (ATP and PQR)
• Coordinate with the monitoring team to ensure deployment and proper functioning of monitoring integrations
• Provide support and manage the deployment and activation of engineering projects
• Support the engineering team in validating solutions or equipment within the network scope
• Analyze and resolve failures related to developed and executed configurations, and support network faults detected in normal production
• Work on on-call duty and emergency shifts according to the area's schedule
• Perform scheduled activities during maintenance windows (between 00:00 and 06:00)
• Develop scripts and processes for automation to increase efficiency and reduce task execution time
• Contribute to defining and improving internal processes, identify opportunities and implement automation in the area’s routines and processes
• Prepare operational procedures and technical documentation, and deliver internal training to support knowledge transfer within Operations teams

Core Network Operations Professional – Senior Consultant

• Responsible for performing specialized maintenance and operations on mobile and primary fixed network systems, providing L2 and L3 support for the TIM Transport network corrective process.
• Support the technical training process for monitoring and L1 handling teams, and participate in the automation of monitoring and troubleshooting.
• Diagnose and resolve simple and complex failures in transport protection, routing and resilience protocols;
• Interact with 3rd-level Support, Engineering, OSS and Vendors when required;
• Perform interventions across layers: BBIP: Access, Aggregation and Core. Routers: PE, Edge, Access, Shadow, Edge Core, Outer and Inner Core; Switches: Aggregation, Access and Distribution; UBB: MSAN, Service Routers for access, distribution and BRAS; WiFi: AP up to WLC; Multiservice Metro Full IP/MPLS Network: Access, Aggregation, Distribution and Core;
• Perform interventions on equipment: PDH, PTN, SDH, NG-SDH, WDM, ROADM, Metro Ethernet and related technologies;
• Participate in projects, processes, tools and validation/acceptance (homologation) of new solutions;
• Prepare incident reports, analyses and inputs for Solution Management;
• Train 1st and 2nd level teams, leveling knowledge across the area.

Senior Network Operations Transport Consultant

• Realizar a operação e manutenção na rede de competência
• Suportar a área de implantação para novos produtos/serviços em universo fixo, móvel e corporativo
• Efetuar programação em redes baseadas em equipamentos de Serviços de Valor Agregado - VAS
• Elaborar scripts e processos para automação (Phyton, JAVA e HTML)
• Realizar troubleshooting avançado de nível 3 nas plataformas de VAS
• Desenvolver métricas para análise de nível serviço
• Realizar trend analisys e behavior analisys baseado em dados estatísticos de rede e serviços
• Fazer interface com a equipe de suprimentos para definição/acompanhamento de RFI E RFQ, equipes de engenharia (IP, móvel, fixa e corporativa), IT, Segurança Corporativa e IT Security, L1 e L2 além de áreas comerciais para suporte tecnológico a novos serviços
• Realizar alinhamentos com entidade reguladora, parceiros/clientes, fornecedores de sistemas e serviços (Transmissão óptica, serviços, plataformas e afins)
• Participar e suportar "in loco" as interfaces com entidades internas e externas à empresa
• Elaborar o planejamento e execução de disaster recovery.

• Responsible for performing maintenance and specialized operations on mobile and primary fixed network systems, providing level 2 and 3 support for corrective processes in TIM's Transport network.
• Support the technical training of monitoring and level 1 handling teams, and participate in the automation of monitoring and troubleshooting processes.
• Diagnose and resolve simple and complex faults in transport protection, routing and resilience protocols.
• Interact with 3rd-level Support, Engineering, OSS and Vendors, when necessary.
• Perform interventions on the following layers: BBIP — Access, Aggregation and Core; Routers — PE, Edge, Access, Shadow, Edge Core, Outer Core and Inner Core; Switches — Aggregation, Access and Distribution; UBB — MSAN, access/distribution Service Router and BRAS; Wi‑Fi — AP up to WLC; Multiservice Metro Full IP MPLS network — Access, Aggregation, Distribution and Core.
• Perform interventions on equipment and technologies such as PDH, PTN, SDH, NG‑SDH, WDM, ROADM, Metro Ethernet and related systems.
• Participate in projects, processes, tooling and qualification (homologation) of new solutions.
• Prepare ticket reports, analyses and inputs for Solution Management.
• Train 1st and 2nd level teams to align and standardize knowledge across the area.

Network Operations Transport Professional – O&M Consultant

• Responsible for performing maintenance and specialized operation on mobile and primary fixed network systems, providing Tier 2 and 3 support for corrective processes of TIM's Transport network.
• Support the technical training process for Level 1 monitoring and remediation teams, as well as participate in automation of monitoring and troubleshooting processes.
• Diagnose and address simple and complex failures in protection, routing, and resilience protocols in transport networks.
• Interact with Level 3 Support, Engineering, OSS, and vendors when necessary.
• Perform interventions across layers: BBIP: Access, Aggregation and Core. Routers: PE, Edge, Access, Shadow, Edge Core, Outer and Inner Core; Switch: Aggregation, Access and Distribution; UBB: MSAN, Access Service Router, Distribution and BRAS; WiFi: AP up to WLC; Full IP MPLS Metro Multiservice Network: Access, Aggregation, Distribution and Core.
• Perform interventions on equipment such as PDH, PTN, SDH, NG-SDH, WDM, ROADM, Metro Ethernet, and related technologies.
• Participate in projects, processes, tools, and validation of new solutions.
• Prepare incident reports, analyses and inputs for Solutions Management.
• Train Level 1 and Level 2 teams to align knowledge across the area.

Network Performance & Optimization Engineer – Consultant, Mid-level Analyst

Controller – Specialist

Network Technical Planner – Consultant, Mid-level Analyst

Business Developer – Senior Consultant / Senior Analyst

Controller – Senior Consultant, Senior Analyst

Project Manager – Specialist

Network Operations Backbone Professional – O&M Consultant

Network Operations, Senior Consultant

Roaming Professional – O&M Consultant

Core Network Operations Senior Consultant

Core Network Operations Professional – Senior Consultant

Senior Network Operations Transport Consultant

Core Network Operations Senior Consultant

Network Operations Transport Professional – O&M Consultant

Senior Consultant – Network Operations Transport