TIM Brasil

Network Operations

• Availability to work in a shift model, 5x2 schedule with weekend on-call duty;
• Perform operation and maintenance on Multivendor Backbone transport networks;
• Support deployment and engineering teams for new products/services across fixed, mobile and enterprise environments;
• Perform configuration on networks based on Multivendor equipment;
• Perform advanced troubleshooting on L2/L3 protocols and optical networks;
• Develop metrics for service-level analysis;
• Perform trend analysis and behavioral analysis based on statistical network and service data;
• Prepare, execute and support scheduled activities in the Backbone transport network;
• Develop and execute disaster recovery planning;
• Prepare technical reports;
• Perform logical acceptance of transport equipment and services.

Network Operations Backbone Professional – O&M Consultant

• Responsible for performing maintenance and specialized operations on IP transport network systems
• Responsible for performing maintenance and specialized operations on mobile and primary fixed network systems
• Operate and maintain multivendor IP backbone transport networks
• Support deployment and Engineering teams for new products/services in fixed, mobile, and enterprise environments
• Configure IP networks based on multivendor equipment
• Perform advanced troubleshooting of L2/L3 protocols and optical networks
• Develop metrics for service-level analysis
• Conduct trend analysis and behavior analysis based on network and service statistical data
• Plan, execute, and support scheduled activities on the backbone transport network
• Prepare and execute disaster recovery planning
• Prepare technical reports
• Perform logical acceptance testing of transport equipment and services

Network Operations, Senior Consultant

Consultant

• Elaborar e realizar acompanhamento de KPIs de qualidade de Roaming Internacional e Nacional e tomar ações para garantir o serviço entre a Cia e operadora parceira;
• Propor melhorias para os processos internos da área e implementá-las;
• Realizar o acompanhamento e governança dos novos acordos de Roaming Internacional de modo a garantir o processo fim a fim;
• Elaborar planos de configuração para faixas de IMSIs de operadoras nacionais e internacionais;
• Realizar atualização de documentações para publicação junto a outras operadoras;
• Interagir com as áreas de Planejamento, Engenharia e NOC para coletar dados ou informar problemas de Redes;
• Fazer análise de sinalização da rede para identificação de problemas;
• Executar manutenção preventiva de modo a antever falhas de Roaming Inbound e Outbound;
• Acompanhar funcionamento do Roaming 30k com operadoras parceiras;
• Realizar troubleshooting de clientes em Roaming nacional e internacional, utilizando ferramentas de sinalização;
• Dar suporte ao iSOC
• Elaborar relatórios e dashboards de performance de Rede de Roaming;
• Participar de reuniões com operadoras internacionais e fornecedores de solução.

Roaming Professional – O&M Consultant

• Responsible for performing specialized maintenance and operation of mobile and fixed network systems.
• **ACTIVITIES**
• Perform operation and maintenance on the assigned network
• Support the deployment area for new products/services across fixed, mobile and enterprise domains
• Implement programming in networks based on Value-Added Services (VAS) equipment — develop scripts and processes for automation (Python, JAVA and HTML)
• Perform advanced Level 3 troubleshooting on VAS platforms
• Develop metrics for service-level analysis
• Conduct trend analysis and behavior analysis based on network and service statistical data
• Interface with the procurement team to define/monitor RFIs and RFQs, engineering teams (IP, mobile, fixed and enterprise), IT, Corporate Security and IT Security, L1 and L2 teams, as well as commercial areas to provide technological support for new services
• Coordinate with regulatory bodies, partners/clients, and system and service providers (optical transmission, services, platforms, and related)
• Participate in and support on-site interfaces with internal and external entities
• Prepare planning and execution for disaster recovery.

Core Network Operations Senior Consultant

• Perform specialized-level maintenance and operation of network elements and services in the Packet Core network (EPC, vEPC, 5GC, internal DNS and recursive DNS)
• Analyze and execute configuration requests (MOP) and resolve medium- and high-complexity issues
• Handle corrective tickets for network elements within scope
• Perform acceptance testing of new network elements and services (ATP and PQR)
• Coordinate with the monitoring team to ensure deployment and proper functioning of monitoring integrations
• Provide support and manage the deployment and activation of engineering projects
• Support the engineering team in validating solutions or equipment within the network scope
• Analyze and resolve failures related to developed and executed configurations, and support network faults detected in normal production
• Work on on-call duty and emergency shifts according to the area's schedule
• Perform scheduled activities during maintenance windows (between 00:00 and 06:00)
• Develop scripts and processes for automation to increase efficiency and reduce task execution time
• Contribute to defining and improving internal processes, identify opportunities and implement automation in the area’s routines and processes
• Prepare operational procedures and technical documentation, and deliver internal training to support knowledge transfer within Operations teams

Core Network Operations Professional – Senior Consultant

• Responsible for performing specialized maintenance and operations on mobile and primary fixed network systems, providing L2 and L3 support for the TIM Transport network corrective process.
• Support the technical training process for monitoring and L1 handling teams, and participate in the automation of monitoring and troubleshooting.
• Diagnose and resolve simple and complex failures in transport protection, routing and resilience protocols;
• Interact with 3rd-level Support, Engineering, OSS and Vendors when required;
• Perform interventions across layers: BBIP: Access, Aggregation and Core. Routers: PE, Edge, Access, Shadow, Edge Core, Outer and Inner Core; Switches: Aggregation, Access and Distribution; UBB: MSAN, Service Routers for access, distribution and BRAS; WiFi: AP up to WLC; Multiservice Metro Full IP/MPLS Network: Access, Aggregation, Distribution and Core;
• Perform interventions on equipment: PDH, PTN, SDH, NG-SDH, WDM, ROADM, Metro Ethernet and related technologies;
• Participate in projects, processes, tools and validation/acceptance (homologation) of new solutions;
• Prepare incident reports, analyses and inputs for Solution Management;
• Train 1st and 2nd level teams, leveling knowledge across the area.

Senior Network Operations Transport Consultant

• Realizar a operação e manutenção na rede de competência
• Suportar a área de implantação para novos produtos/serviços em universo fixo, móvel e corporativo
• Efetuar programação em redes baseadas em equipamentos de Serviços de Valor Agregado - VAS
• Elaborar scripts e processos para automação (Phyton, JAVA e HTML)
• Realizar troubleshooting avançado de nível 3 nas plataformas de VAS
• Desenvolver métricas para análise de nível serviço
• Realizar trend analisys e behavior analisys baseado em dados estatísticos de rede e serviços
• Fazer interface com a equipe de suprimentos para definição/acompanhamento de RFI E RFQ, equipes de engenharia (IP, móvel, fixa e corporativa), IT, Segurança Corporativa e IT Security, L1 e L2 além de áreas comerciais para suporte tecnológico a novos serviços
• Realizar alinhamentos com entidade reguladora, parceiros/clientes, fornecedores de sistemas e serviços (Transmissão óptica, serviços, plataformas e afins)
• Participar e suportar "in loco" as interfaces com entidades internas e externas à empresa
• Elaborar o planejamento e execução de disaster recovery.

• Responsible for performing maintenance and specialized operations on mobile and primary fixed network systems, providing level 2 and 3 support for corrective processes in TIM's Transport network.
• Support the technical training of monitoring and level 1 handling teams, and participate in the automation of monitoring and troubleshooting processes.
• Diagnose and resolve simple and complex faults in transport protection, routing and resilience protocols.
• Interact with 3rd-level Support, Engineering, OSS and Vendors, when necessary.
• Perform interventions on the following layers: BBIP — Access, Aggregation and Core; Routers — PE, Edge, Access, Shadow, Edge Core, Outer Core and Inner Core; Switches — Aggregation, Access and Distribution; UBB — MSAN, access/distribution Service Router and BRAS; Wi‑Fi — AP up to WLC; Multiservice Metro Full IP MPLS network — Access, Aggregation, Distribution and Core.
• Perform interventions on equipment and technologies such as PDH, PTN, SDH, NG‑SDH, WDM, ROADM, Metro Ethernet and related systems.
• Participate in projects, processes, tooling and qualification (homologation) of new solutions.
• Prepare ticket reports, analyses and inputs for Solution Management.
• Train 1st and 2nd level teams to align and standardize knowledge across the area.

Network Operations Transport Professional – O&M Consultant

• Responsible for performing maintenance and specialized operation on mobile and primary fixed network systems, providing Tier 2 and 3 support for corrective processes of TIM's Transport network.
• Support the technical training process for Level 1 monitoring and remediation teams, as well as participate in automation of monitoring and troubleshooting processes.
• Diagnose and address simple and complex failures in protection, routing, and resilience protocols in transport networks.
• Interact with Level 3 Support, Engineering, OSS, and vendors when necessary.
• Perform interventions across layers: BBIP: Access, Aggregation and Core. Routers: PE, Edge, Access, Shadow, Edge Core, Outer and Inner Core; Switch: Aggregation, Access and Distribution; UBB: MSAN, Access Service Router, Distribution and BRAS; WiFi: AP up to WLC; Full IP MPLS Metro Multiservice Network: Access, Aggregation, Distribution and Core.
• Perform interventions on equipment such as PDH, PTN, SDH, NG-SDH, WDM, ROADM, Metro Ethernet, and related technologies.
• Participate in projects, processes, tools, and validation of new solutions.
• Prepare incident reports, analyses and inputs for Solutions Management.
• Train Level 1 and Level 2 teams to align knowledge across the area.

Senior Consultant – Network Operations Transport

Operations

• Responsible for performing specialized maintenance and operation of mobile network systems.
• Perform specialized-level maintenance and operation of network elements and services within the area of responsibility;
• Analyze and execute configuration requests (MOP), resolve medium- and high-complexity issues, and handle corrective tickets for network elements within scope;
• Perform acceptance testing for new network elements and services (ATP and PQR);
• Deploy, manage and troubleshoot network devices in virtualized environments;
• Ensure, together with the monitoring team, the deployment and proper functioning of monitoring integrations;
• Provide support and manage the implementation and activation of engineering projects;
• Support the engineering team with occasional validations at the TIM Lab for solutions or equipment within the network scope;
• Analyze and resolve faults related to implemented configurations and provide support for network failures detected in normal production operations;
• Provide occasional support to the network monitoring team and the Innovation Labs area;
• Work on-call and participate in emergency shifts according to area schedule;
• Execute scheduled activities during maintenance windows (between 22:00 and 07:00);
• Develop scripts and processes for automation to increase efficiency and reduce task execution time.

O&M Senior Consultant, Routing, ITX Ops

Analyst

• Responsible for creating and maintaining the analytical and artificial intelligence solutions for the Regional Network Operations structure, taking into account the main performance indicators of Network Operations and field activities carried out by contracted vendors, ensuring their availability, proper functioning and optimization.
• Main activities
• Deploy solutions;
• Create Power BI reports/dashboards for quick visualization of indicators;
• Provide specialized support to solution users in case of problems or outages, investigating and resolving application-related incidents;
• Promote improvements to existing processes and solutions;
• Manage the execution of batch processes across environments;
• Define, diagnose and correct data load and extraction routines;
• Define, diagnose and fix code errors in applications (sustainment/support);
• Manage suppliers regarding the monitoring of established quality indicators.

Performance Management Professional – Senior Consultant

• Responsible for preventive maintenance and monitoring of network quality indicators for international and national roaming services.
• Main Activities
• Develop and monitor KPIs for International and National Roaming quality and take actions to ensure service between the company and partner operators;
• Propose improvements to the area’s internal processes and implement them;
• Monitor and govern new International Roaming agreements to ensure end-to-end processes;
• Prepare configuration plans for IMSI ranges of national and international operators;
• Update documentation for publication with other operators;
• Interact with Planning, Engineering and NOC teams to collect data or report network issues;
• Analyze network signaling to identify problems;
• Perform preventive maintenance to anticipate Inbound and Outbound Roaming failures;
• Monitor the operation of Roaming 30k with partner operators;
• Perform troubleshooting for customers in national and international Roaming, using signaling tools;
• Provide support to the iSOC;
• Prepare network performance reports and dashboards for Roaming;
• Participate in meetings with international operators and solution vendors.

DevOps Engineer

• Execute configuration, administration and troubleshooting tasks on physical and virtualized networks within the NFVi environment, including L2/L3 switches, virtual switches, SDN controllers and overlay/underlay networks.
• Perform acceptance tests and functional validation of new elements and systems.
• Work with monitoring and inventory teams to validate integrations, adjust metrics and ensure full visibility of the environment.
• Document operational routines and troubleshooting procedures and propose continuous improvements to increase operational efficiency.
• Monitor network KPIs and metrics, applying tuning, load balancing and preventive adjustments to avoid congestion, packet loss and bottlenecks.
• Troubleshoot connectivity issues involving VLANs, VXLAN, BGP/EVPN, OSPF; port-channels, VLT/MLAG, STP/ERPS and overlay/underlay architectures.
• Provide technical support for NFVi infrastructure evolution projects, such as upgrades, migrations and integrations.
• Collaborate with technical teams to resolve issues and continuously improve the environments.

NFV & Cloud Operations Engineer – Senior Consultant

• Responsible for managing Cloud Datacenter infrastructure equipment and Network Functions Virtualization (NFV).
• Perform configuration, management and troubleshooting activities in virtualization and container environments (hypervisors, virtual machines, virtualized switches (SDN), physical datastores (LUN) and virtual datastores (vSAN, Ceph and FusionStorage), pods and containers, servers, storage systems, etc.).
• Conduct acceptance testing and functional validation of new elements and systems.
• Work with responsible teams to validate and ensure the operation of integrations with monitoring and inventory tools.
• Document operational procedures and propose improvements to technical processes.
• Monitor performance indicators and adjust configurations to optimize resources and prevent bottlenecks.
• Troubleshoot Linux and Windows Server operating systems (bare metal and virtualized).
• Provide technical support to NFVi infrastructure evolution projects, such as upgrades, migrations and integrations.
• Collaborate with technical teams to resolve issues and continuously improve environments.

Project Manager

• Responsible for managing projects with an IT interface and reporting the impacts and results of programs and projects under their responsibility.
• Apply project management methodology;
• Work with involved areas to ensure alignment of information and focus on objectives, especially IT;
• Have experience with IT project testing scenarios;
• Prepare scope statements for systems projects;
• Manage project scope, costs and schedule (timeline);
• Monitor KPIs related to project delivery and subsequent operation;
• Conduct meetings with IT/vendors to align scope or address project questions;
• Manage user accounts and profiles: maintain the profile base and oversee functionalities of consumer systems;
• Create presentations and management reports.

Network Operations Backbone Professional – O&M Consultant

Network Operations, Senior Consultant

Roaming Professional – O&M Consultant

Core Network Operations Senior Consultant

Core Network Operations Professional – Senior Consultant

Senior Network Operations Transport Consultant

Core Network Operations Senior Consultant

Network Operations Transport Professional – O&M Consultant

Senior Consultant – Network Operations Transport

O&M Senior Consultant, Routing, ITX Ops

Performance Management Professional – Senior Consultant

Roaming Professional – O&M Consultant

NFV & Cloud Operations Engineer – Senior Consultant

NFV & Cloud Operations Engineer – Senior Consultant

Project Manager – Senior Consultant