The Standard

Sales

• Provide consultative sales services to our partners – focused on educating customers on our retirement products and services
• Work collaboratively with the internal retirement plans sales team to ensure customer retention and satisfaction
• Develop and manage a large territory, uncovering new sources of business
• Ensure quota attainment to attain sales targets and drive customer satisfaction
• Continually improve product knowledge, sales skills and competitive intelligence knowledge to effectively compete in your assigned market
• Proactively seek out opportunities to mentor others and improve practices to enhance the success of the local, regional and national sales team(s)

Regional Vice President – Retirement Plan Sales

Implementation Specialist

• Oversee onboarding and installation of new business plans
• Facilitate meetings, set agendas, and follow up on deliverables
• Train clients on systems and provide technical support
• Escalate risks and manage timelines with internal teams

Implementation Manager

Actuary

• Lead a team of credentialed actuaries with direct responsibility for key aspects of actuarial and product governance including model governance and assumption governance
• Development of corporate risk management policies and procedures
• Supporting business units with product development, pricing and other actuarial functions
• Interface with product lines and colleagues within the CARM team including ALM, Actuarial Modeling and Actuarial Transformation
• Prepare reports for and deliver presentations to top executives
• Play an integral role in the actuarial community, leading committees, events, and initiatives
• Approach business challenges from a corporate perspective and anticipate and remove barriers to accomplish business objectives

Director, Actuary – CARM/ERM

Consultant

• The Sr. Employee Benefits Consultant is responsible for top line premium growth, case count and producer recruiting within a territory that includes the Tampa and Orlando, FL areas.
• This role works with national, regional and local Employee Benefit Brokers, Consultants, General Agents, Technology Partners and Enrollment Firms by consulting, training, educating, motivating in order to ensure profitable growth and to meet sales objectives established for an assigned market within the territory.
• Build consulting relationships with new and existing national, regional and local employee benefit broker partners, general agents, technology partners and enrollment firm partners with our suite Workplace Group, Individual and non-insurance products.
• Consult with producers to bring value to their existing book of business and develop new opportunities designed to generate solutions for their clients.
• Identify and develop new consulting relationships in order to acquire new logos in a key market.
• Meet or exceed assigned production plan.
• Be a resource for partners by being the subject matter expert on suitable enrollment technology solutions as well as product solutions for their client companies.
• Identify opportunities and provide training and on-going development of producers, agencies and general agents to achieve results.

Senior EB Consultant – Voluntary Benefits

Program Manager

• Accountable for enterprise-level orchestration of the A360 program
• Ensure integrated planning, dependency management, risk visibility, and executive alignment across all workstreams
• Own the end-to-end program view across all A360 workstreams
• Drive integrated planning and sequencing
• Provide clear, decision-ready insights to executives and steering forums
• Act as the single point of accountability for program-level risk, issue, and escalation management
• Ensure alignment across Agile and external partners

Program Manager – VB Transformation

Account Executive

• Develop and manage a large, dynamic territory, which includes a full range of business, from long-established producers to significant growth opportunities.
• Serve as the key liaison between producers, customers and the company to drive sales goals and personal success.
• Effectively utilize the full range of resources we provide to ensure quota attainment, including a full, locally based service team, home office service groups, marketing and development resources, expertise of peers, Managers etc. to attain sales targets and drive customer satisfaction.
• Develop and continually improve product knowledge, sales skills, and competitive intelligence via both personal and formal development plans and utilize to compete effectively in the local market.

Sales Representative – Employee Benefits

Account Manager

• Supporting business growth, profitability, and retention of clients in the region
• Developing and maintaining an effective account management strategy for assigned accounts within our Employee Benefits Sales and Service office
• Managing relationships with clients and key policyholders
• Organizing face-to-face visits for renewals and presenting analyses of claims experience
• Negotiating rates, contract provisions, and administrative issues
• Monitoring renewal activity and preparing customized strategies to retain accounts

Account Manager – Employee Benefits

Call Center Representative

• Respond to a high volume of Contact Center inquiries, providing personalized and accurate information to our members
• Enhance the member experience and deepen their understanding of our products
• Handle various member transactions, conduct research, and resolve issues while effectively multitasking during calls
• Utilize problem-solving skills to ensure one-call resolutions and manage escalations professionally, practicing de-escalation techniques to improve overall satisfaction

Bilingual Contact Center Representative I

Human Resources

• Provide day‑to‑day support for Workday and other HR systems, including troubleshooting and inquiry resolution.
• Maintain Workday security and perform routine system administration tasks.
• Create and maintain basic custom reports to meet business needs.
• Support HR projects through configuration, testing, documentation, and impact analysis.
• Maintain process documentation and support audit activities.

HRIS Analyst I

Claims Specialist

• Review, adjudicate, and approve claims and payments accurately and timely, ensuring compliance with policies, coverage provisions, and service standards.
• Perform end‑to‑end claims intake and validation, including eligibility verification, documentation review, discrepancy resolution, and benefit calculation.
• Execute and manage the full payment lifecycle, including authorizations, EOB verification, distribution, and resolution of payment issues.
• Communicate effectively with claimants, policyholders, employers, brokers, and internal partners to provide status updates, resolve issues, and deliver responsive customer service.
• Maintain accurate claim and financial records while driving continuous improvement through process analysis, workflow enhancements, and cross‑functional collaboration.

Claims Examiner

Manager

• Serve as consultant to claims adjudicators utilizing vocational expertise and independent judgment
• Conduct comprehensive vocational assessments from file reviews and consultations with claims adjudicators
• Develop, document, implement and counsel claimants on return to work or retraining plans
• Collaborate with employers to retain or return employees to work
• Provide claim prevention services by working with employers to evaluate trends in disabilities
• Advise on educational programs for employee groups and recommend job site modifications

Vocational Case Manager

• Lead, develop, and support a high‑performing sales support team
• Translate leadership direction into clear, actionable initiatives and process improvements
• Provide territory reporting, identify improvement opportunities, and manage escalations to ensure high-quality customer responses
• Collaborate cross‑functionally with sales leaders to deliver customer updates and broker feedback
• Enhance SOPs, drive strategic planning, and track productivity and performance metrics

Supervisor, Sales Support, Onboarding and Service

• Secure and analyze LTD (long term disability) claim information to make and approve disability decisions and payments on disability claims
• Develop, apply and approve appropriate claim and disability management strategies to ensure prompt and accurate payment and liability management of disability claims
• Provide responsive and caring customer service to claimants, policyholders, and other internal and external customers; participate actively and effectively in team/department projects and issues
• Investigate and analyze medical, occupational, and policy information to determine LTD eligibility and resolve discrepancies within required timeframes
• Make and communicate disability decisions, issue accurate benefits, and manage each claim with an appropriate liability and disability management strategy
• Monitor ongoing medical updates, vocational factors, policy provisions, and deductible income to drive timely and appropriate claim resolution
• Provide proactive, professional communication to claimants, policyholders, and internal partners; resolve issues and support client‑facing activities as needed
• Support team effectiveness by approving decisions from less‑experienced staff, providing training, and ensuring accurate claim data and reserve liability

Disability Claims Analyst – Long Term Disability

• The Sr. Employee Benefits Consultant is responsible for top line premium growth, case count and producer recruiting within a territory that includes Chicago, IL and the state of Wisconsin.
• This role works with national, regional and local Employee Benefit Brokers, Consultants, General Agents, Technology Partners and Enrollment Firms by consulting, training, educating, motivating in order to ensure profitable growth and to meet sales objectives established for an assigned market within the territory.
• Build consulting relationships with new and existing national, regional and local employee benefit broker partners, general agents, technology partners and enrollment firm partners with our suite Workplace Group, Individual and non-insurance products.
• Consult with producers to bring value to their existing book of business and develop new opportunities designed to generate solutions for their clients.
• Identify and develop new consulting relationships in order to acquire new logos in a key market.
• Meet or exceed assigned production plan.
• Be a resource for partners by being the subject matter expert on suitable enrollment technology solutions as well as product solutions for their client companies.
• Identify opportunities and provide training and on-going development of producers, agencies and general agents to achieve results.

Senior Employee Benefits Consultant – Voluntary Benefits

Administration

• Establish and maintain complex group billing and premium collection records, including alternate funding arrangements
• Apply, track, and reconcile premium payments; research and correct discrepancies
• Communicate policy information, changes, and service options to policyholders, producers, TPAs, and internal partners
• Implement policy amendments and renewals by analyzing changes and updating system records
• Support retention efforts by resolving issues related to non-payment, lapses, and terminations