Bilingual On-Site Account Specialist

The Standard

Account Specialist managing claims processes and ensuring accurate premium administration. Collaborating with HR and Payroll teams to enhance customer experience at The Standard.

Posted 7/20/2026full-timeMiami • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $66,000 - $96,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing life, disability, and leave claims while providing exceptional customer service and effective communication. Proficient in coordinating cross-functional projects and interpreting benefit contracts within a corporate insurance environment.

Highest-signal resume keywords

Claims ManagementFMLA ExpertiseBilingual in Spanish and EnglishBenefit Contract InterpretationMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdministrationShort-Term Disability (STD)Long-Term Disability (LTD)Life InsuranceProject CoordinationComplex Customer Inquiry Resolution

Soft Skills

Strong Verbal CommunicationEmpathyCustomer Service

Industry Keywords

Insurance EnvironmentPremium AdministrationStakeholder ManagementCross-Functional Collaboration

About the role

Key responsibilities & impact

Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries
Administer life, disability, and leave claims, including coordination of death claims
Resolve escalations related to claims, billing, and contract interpretation
Partner with HR, Benefits, and Payroll teams across multiple locations
Provide reporting on claims status, outstanding items, and Evidence of Insurability

Requirements

What you’ll need

Bachelor’s degree in business or related field, or equivalent combination of education and experience
3+ years of experience in FMLA, Short-Term Disability (STD), Long-Term Disability (LTD), and life insurance (employer, broker, or carrier)
Bilingual in Spanish and English
Experience managing claims processes and resolving complex customer inquiries
Strong knowledge of benefit contract interpretation and premium administration
Demonstrated ability to manage multiple stakeholders and business units
Strong verbal communication skills with a focus on empathy and customer service
Proficiency in Microsoft Excel
Experience coordinating projects and cross-functional work
Experience supporting group life, disability, and leave programs in a corporate or insurance environment

Benefits

Comp & perks

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools