The RealReal

General

• Build and manage an outbound sales pipeline by reconnecting with past clients and developing new opportunities
• Assume ownership of active consignor books during Concierge and Inside Sales leaves of absence
• Continue client relationships, maintain momentum, and drive opportunities through close
• Engage consignors across phone, text, email, and chat
• Guide consignors through the full journey from qualification through close
• Move between prospecting and closing as coverage assignments shift
• Bridge BDR, Field Sales, and Inside Sales workflows
• Keep CRM records accurate across every client book
• Track performance metrics and use insights to improve
• Support revenue growth across multiple sales channels

Revenue Development Specialist

Sales

• Serve as a strategic talent partner to Sales leadership, understanding business goals, team needs, and required talent
• Own the full recruitment lifecycle from intake and sourcing through assessment, offer negotiation, and onboarding
• Advise and influence hiring managers on compensation, talent strategy, market insights, candidate assessment, and hiring decisions
• Build proactive talent pipelines through creative sourcing, market knowledge, and candidate relationships
• Deliver an exceptional candidate experience and position The RealReal as an employer of choice
• Drive recruiting outcomes, meeting talent acquisition goals while improving quality, speed, and efficiency
• Build trust and credibility across the business as a consultative, solutions-oriented recruiting partner

Talent Partner, Sales

Associate

• Retouch and run quality control on raw images and .jpg general product images to meet The RealReal’s visual standards
• Batch color correct raw product images
• Retouch JPG images to match visual standards for each item type
• Composite images to scale
• Evaluate the quality of product styling, color correction, and retouching completed in other workflows
• Ensure all products in the pipeline, including exceptions, are addressed appropriately
• Meet daily deadlines and goals
• Assess and report issues as needed
• Collaborate with the team
• Participate in daily team check-ins to align on priorities
• Communicate in real time with the support team as plans are actualized

Associate Photo Retoucher

• Leverage an established book of business, including VIP contacts, stylists, personal shoppers, and affluent individuals, to source high-quality luxury consignments and drive new sellers to The RealReal
• Maintain long-term, trust-based relationships with high-net-worth clients through personalized, white-glove service
• Develop and execute creative outreach and networking strategies to bring in high-end luxury consignments and cultivate lasting client relationships
• Secure luxury items from clients and coordinate pickup, valuation, and secure shipment to authentication centers
• Provide a premium experience throughout the consignment lifecycle to maximize client retention and repeat business

Luxury Sales Specialist

Director

• Evaluate current-state compensation programs and structures and recommend data-driven enterprise-wide enhancements
• Own and evolve compensation strategy in partnership with the VP, Total Rewards
• Introduce AI tools and process improvements to increase productivity and outcomes
• Lead compensation market analyses to ensure competitive pricing and internal equity
• Partner with Talent Acquisition to benchmark roles and design competitive total rewards packages
• Lead the annual rewards cycle, including merit and promotion reviews, with FP&A budget modeling
• Advise business leaders as a subject matter expert on the company’s total rewards philosophy
• Develop and scale compensation, equity, variable pay, bonus, and performance-based incentive programs
• Partner with HR, Finance, Sales, Retail, Operations, Tech, and executive leadership
• Build reward frameworks that drive performance, engagement, and retention across the enterprise

Director, Compensation

Revenue Operations

• Partner with executive leadership to identify, prioritize, and scope strategic revenue opportunities (e.g., channel optimization, retention campaigns, etc.).
• Build business cases and structured project charters that clearly outline objectives, resource needs, and expected ROI.
• Lead complex, cross-functional teams to execute strategic initiatives from conception to launch.
• Establish project timelines, milestones, and governance structures to keep teams accountable and moving fast.
• Proactively identify bottlenecks, manage risks, and unblock with cross-functional partners to ensure on-time delivery.
• Define the key performance indicators (KPIs) for each initiative and build dashboards to track success.
• Conduct post-launch reviews to analyze performance against targets and extract insights for future playbooks.
• Regularly synthesize data into concise, high-impact updates for the executive team.

Senior Revenue Strategy Manager

• Lead annual and quarterly sales planning processes, including target-setting, territory design, and capacity planning
• Design and optimize data-driven channel strategy and sales territories
• Partner with Revenue Strategy, Sales Leadership, and Product teams to evaluate and model revenue potential
• Develop and maintain accurate forecasts for revenue to align with company goals
• Build and maintain analytics tools to track sales performance
• Streamline forecasting and analytics processes
• Collaborate with various departments to align forecasts with financial goals
• Build and guide a team of Strategic Planners

Principal Sales Revenue Planning

Learning and Development

• Lead the end-to-end digital production of self-paced assets using Camtasia, Canva, and Adobe Creative Suite, ensuring every asset reflects a premium, luxury aesthetic that maintains a consistent "TRR Voice".
• Utilize advanced features within Articulate 360 (Storyline and Rise) to build immersive, interactive digital environments where learners actively do and practice rather than just passively watch.
• Master Google Gemini and NotebookLM to design sophisticated prompts and automated AI Personas (Gems) to rapidly generate high-quality scripts and asset prototypes.
• Architect learning journeys that feel invisible by integrating modern performance support tools, job aids, and micro-learning directly into daily workflows to solve business friction at the exact moment of need.
• Act as an internal performance consultant and dedicated team player alongside Subject Matter Experts and enterprise leaders, developing positive, cross-functional relationships to rapidly ground learning materials in proprietary technical documentation and transform raw data into actionable tools.
• Deploy functional Minimum Viable Products (MVPs) within hours of identifying an operational problem, successfully managing multiple fast-paced project streams independently against firm deadlines.

Learning Design Specialist

• Evaluate and implement pricing strategies and models based on current business and competitive market dynamics
• Perform rigorous data analysis to develop and inform demand forecasts and pricing strategies in partnership with the Merchant team
• Identify, implement, and lead coordination of educational and pricing initiatives for internal teams
• Perform ad hoc and competitive analysis to identify risks, opportunities, and aged product re-pricing actions to drive sales
• Collaborate daily with the Merchandising and Planning teams to manage category KPIs, set velocity targets, and push the business forward
• Deliver weekly performance insights and strategic context for weekly business reviews, as well as comprehensive monthly category summaries
• Partner with Business Intelligence, Copy Editing, Site Merchandising, Quality Control, and Product Management on day-to-day operations, testing feedback, and strategic projects
• Leverage financial acumen to analyze sales performance, run scenarios, and revise forecasts

Pricing Associate, Fine Jewelry and Watches

Business Development Rep

• Foster partnerships with brand-relevant local businesses, philanthropic organizations and community influencers to generate new consignors
• Plan and execute events in the community that drive the supply of consigned goods and increase brand awareness
• Leverage social platforms to build awareness of brand and mission on a local level; research and identify topics that will appeal to our target consignor base and generate engagement
• Optimize brand perception through quality execution of events and partnerships
• Manage a quarterly budget and ensure ROI/ revenue goals for market are achieved
• Leverage the retail team as applicable in the outreach process to build excitement and support for upcoming events by educating the team on the organization or cause and the opportunity for impact
• Stay up to date with industry trends and best practices

Business Development Partner

Program Manager

• Hire, train, and manage a high-performing team of regional Business Development Representatives
• Design, standardize, and scale playbooks for Business Development Representatives to acquire high-value new consignors
• Develop scalable strategies to maintain the existing consignor base
• Review and approve strategic event concepts and partnerships
• Partner closely with internal teams to align local events and partnerships

Director, Business Development Partners Program

Inside Sales

• Re-engage existing clients within assigned book
• Convert marketing-generated reactivation leads
• Drive repeat consignments through daily outreach
• Maintain consistent outbound cadence via phone/text/email
• Review contracts and set pricing expectations confidently
• Deliver a reliable, white-glove remote client experience
• Maintain CRM accuracy and clear next steps
• Generate referrals from satisfied repeat consignors

Inside Sales Account Manager

Account Executive

• Prospect new opportunities within assigned territory
• Follow up and close leads generated by marketing team
• Leverage strong consignor relationships to gain referrals for new consignors
• Outreach daily via phone and text (50-100 per day)
• Provide an outstanding customer experience
• Review contract with consignors
• Set pricing expectations through deep knowledge of luxury

Inside Sales Account Executive

• Retouches and runs quality control on raw images and .jpg general product images to meet The RealReal’s visual standards by performing the following duties:
• Batch color corrects raw product images.
• Retouches jpg images to match visual standards of each item type.
• Composites images to scale.
• Evaluates quality of product styling, color correction and retouching actualized during other workflows.
• Ensures all products in the pipeline, including exceptions, have been addressed appropriately.
• Meets daily deadlines and goals.
• Assesses and reports issues, as needed.
• Collaborates with team.
• Participates in daily team check-ins to align on priorities.
• Real-time communication with support team as plans are actualized.

Assistant

• Leverage expertise in luxury retail, stellar attention to detail, and passion for research to execute pricing and ensure accuracy
• Perform data analysis to evaluate and implement pricing strategies based on current business and competitive market dynamics
• Work closely with our Pricing Associates to collaborate and partner with the Merchandising team on a daily basis to uncover opportunities and deliver upon financial plans
• Work closely with internal departments and provide answers to pricing inquiries in a timely and professional manner using thorough research, analytics, and product knowledge
• Monitor user feedback to help inform pricing decisions

Revenue Development Specialist

Talent Partner, Sales

Associate Photo Retoucher

Luxury Sales Specialist

Director, Compensation

Senior Revenue Strategy Manager

Principal Sales Revenue Planning

Learning Design Specialist

Pricing Associate, Fine Jewelry and Watches

Business Development Partner

Director, Business Development Partners Program

Inside Sales Account Manager

Inside Sales Account Executive

Associate Photo Retoucher

Merchandising Pricing Assistant