The RealReal

Inside Sales

• Connect with established clients to re-engage and drive consignment activity
• Follow up on leads generated by marketing team
• Leverage strong client relationships to gain referrals for new business
• Outreach daily to existing clients
• Provide an outstanding client experience
• Review contract with clients
• Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources

Inside Sales Account Manager – Luxury Account Specialist

Full-stack Engineer

• Lead the architecture and development of software solutions, making strategic decisions that influence our technical direction.
• Work closely with cross-functional teams to align technology development with business objectives.
• Perform rigorous code reviews and advocate for best coding practices.
• Provide guidance and support to junior engineers, fostering their professional growth.
• Research emerging technologies and trends in software engineering.
• Address complex technical challenges with innovative solutions.

Staff Software Engineer – Pricing and Payments

Manager

• Drive field sales team to meet/exceed daily & monthly KPIs
• Shadow field sales representative appointments to improve/monitor performance
• Continually coach and train field sales representatives for optimal performance
• Leverage customer reporting in order to identify opportunities to increase client engagement and consignments
• Monitor and address customer feedback for team
• Provide accurate reporting to Sales Leadership on team strategy & goals
• Ensure the team is following protocol in processing, pricing, safety, consignor communication etc.
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Group Manager

Product Manager

• Organize and deliver quarterly roadmap focused on operational excellence in the outbound/logistics space as conveyance, and robotics integrations.
• Translate business goals into detailed product requirements, user stories, and acceptance criteria.
• Own and prioritize the product backlog, ensuring alignment with business objectives and user needs.
• Partner closely with Engineering, Data Science, operations, and AI/ML to build, launch, and iterate on internal products.
• Lead cross-functional product development cycles using Agile methodologies for a single product engineering team.
• Identify product gaps, monitor performance against quarterly OKRs, and propose enhancements based on insights and user feedback.
• Serve as the key liaison between technical teams and stakeholders, ensuring transparency and clarity across all phases of development.
• Champion a culture of experimentation, continuous improvement, and customer-centric thinking.

Staff Product Manager

Operations

• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with TRR’s inventory control processes
• Prepare and ship customers’ orders following quality, packing and shipping standards
• Contribute to successful company growth and securing of our assets through implementation of TRR’s Loss Prevention policies & procedures
• Manage inventory movement by ensuring the accurate & timely processing of mark-downs, transfers & consolidations, receiving and POS transactions
• Support product placement and outfitting that is reflective of trend, reinforces TRR’s brand messaging, and inspires the customer
• Proficiently use all core systems & technologies including but not limited to POS, Mac & Google Suite applications
• Manage product presentation (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to TRR’s standards
• Assist in maintaining clean and organized selling floors and stockrooms
• Support and model excellent customer service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication
• Exhibit fluency in store operational procedures; ability to teach and assist all team members to perform daily store functions
• Participate in all cycle and inventory counts as needed
• Support the success of the store by performing other functions or tasks as needed or directed

Inventory Operations Shopkeeper, Stock Associate

Customer Support

• Educate customers on The RealReal’s mission of sustainable fashion and business structure
• Drive sales through customer engagement, suggestive selling, and sharing product knowledge
• Clearly communicate our consignment process and set proper expectations with the consignor during drop off
• Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards
• Ensure product is handled to the highest quality standards
• Provide a high level of service while navigating multiple customer journeys simultaneously
• Educate customers on The RealReal mission and business structure
• Build brand loyalty by delivering a best in class customer experience
• Outreach daily to existing customers to drive traffic to retail store
• Support consignor relations issues
• Assist with opening and closing procedures
• Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards
• Other duties as assigned

Customer Experience Specialist – Sales Associate

• Drive Commercial Planning, alignment across departments and channels, and execution across commercial campaigns in close partnership with Merchandising, Marketing and Creative
• Own the end-to-end Commercial Calendar; build, align and execute the campaign calendar including tentpole events (eg. Black Friday-Cyber Monday, Gift Guides, TRR-exclusive moments etc.)
• Identify and prioritize high impact opportunities to drive traffic, conversion and AOV
• Leverage recaps, research and insights to shape campaign strategy and develop best-practices
• Act as the bridge between Merchandising, Creative and Marketing–from briefing through delivery and optimization–ensuring campaigns drive demand and consignor engagement
• Steer omnichannel strategy development across Site, Social, Paid, Email and Retail to deliver seamless launch strategies; establish clear KPIs and success metrics for all campaigns
• Lead the development of holistic campaign briefs that outline objectives, success criteria and a strategic framework for internal and external partners to deliver against
• Ensure consistency and clarity of content and messaging across channels while optimizing for performance and customer engagement
• Own campaign hindsighting, synthesizing cross-channel learnings and gathering competitive insights to drive innovation, testing and evolution of the commercial plan
• Spearhead special projects, pilots or partnerships that support commercial goals and/or drive category growth and require cross-departmental alignment and organization
• Manage key timelines, workflows and program execution with internal teams and external partners to deliver bar-raising work on time and on target

Senior Commercial Planning Manager

Recruitment

• Deliver a best-in-class, high-touch recruiting partnership by building trusted relationships with hiring managers, providing proactive communication, tailored guidance, and an exceptional end-to-end hiring experience.
• Develop deep expertise in the business, organizational structure, and talent needs to proactively advise on hiring strategies and workforce planning.
• Partner closely with hiring managers and People team to define role scope, calibrate candidate profiles, and align on compensation and sourcing strategies.
• Own and drive the full-cycle recruiting process end-to-end, ensuring efficiency, quality, and a seamless experience from intake through onboarding.
• Leverage data, market insights, and recruiting tools to identify, engage, and assess top talent with a high bar for quality.
• Deliver an exceptional candidate experience by building strong relationships, providing transparent communication, and positioning the company as an employer of choice.
• Influence and guide hiring decisions through structured assessments, calibrated feedback, and effective offer and negotiation management.
• Consistently meet and exceed hiring goals and TA metrics, using data to drive continuous improvement and inform decision-making.
• Build trust and credibility with stakeholders by acting as a strategic talent advisor and delivering consistent, high-quality outcomes.
• Contribute to broader Talent Acquisition and People initiatives, helping to scale processes, improve systems, and elevate team performance.

Corporate Recruiter

Financial Planning and Analysis

• Act as a strategic thought partner to the SVP, Operations and leadership team collaborating to develop a financial operating plan to meet the needs of The RealReal’s dynamic, high-growth marketplace
• Provide insightful financial analysis, including scenario modeling, business case development, capital expense ROI, and various variance analysis to support strategic decisions.
• Prepare and present financial reporting to Operations leadership, their teams, and other key stakeholders; ensuring transparency and accuracy in analysis anchoring on operational KPIs and unit economics results and trends.
• Partner with the Operations Leadership team to build robust strategic and financial models quantifying the return on capital investments in facilities and automation; monitor these initiatives from initiation to completion
• Lead the development of the Operations annual budget and ongoing forecasts, providing accurate, clear, and timely financial information; clearly articulating risks and opportunities
• Support the Operations team with operating and planning forecasts for Packaging, Transportation, Supplies, Returns and other similar business operating metrics
• Serve as a critical member of the extended finance leadership team, collaborating with FP&A, Growth Finance and Analytics to provide comprehensive financial support on operational decisions
• Lead and/or participate in efforts to improve the financial planning processes, systems, and tools to enhance efficiency and effectiveness.
• Lead and develop a team of 2-3 financial analysts supporting Operations

Senior Director, Operations Finance

Business Development Rep

• Act as first point of contact for prospective clients (leads) interested in consigning at The RealReal
• Qualify marketing generated leads though daily outreach, while fielding inbound inquiries
• Pass qualified leads to appropriate sales channel to close into new consignment business
• Nurture leads through ongoing follow-up via phone/text/email
• Utilize internal tools and resources to educate leads on consignment process, brands accepted, pricing expectations and next steps

Business Development Representative

Data Engineer

• Design, develop, and maintain scalable, high-performance data infrastructure
• Build reliable, reusable services and APIs for data platform interaction
• Build software tools for monitoring and managing ML infrastructure
• Collaborate with senior management and other engineers in the development of data products
• Develop tools to monitor, debug, and analyze data and ML pipelines
• Design and implement data schemas and models that can scale
• Mentor team members to build overall expertise

Senior Data Engineer

• Design and deliver large, scalable systems that power critical parts of our luxury resale marketplace
• Lead complex technical initiatives end-to-end
• Partner closely with Engineering Managers and Product leaders
• Influence architecture beyond your immediate team
• Write and review production code regularly
• Act as a technical leader during high-impact incidents
• Elevate developer productivity by improving tooling, workflows, and engineering practices
• Mentor senior and mid-level engineers

Staff Software Engineer, Strategic Supply

Research Scientist

• Lead the design, development and deployment of Machine Learning models to solve business problems.
• Develop and maintain clean, efficient, and scalable code that meets industry standards.
• Analyze large datasets to extract actionable insights and make informed decisions.
• Employ state-of-the-art Machine Learning methodologies and frameworks to develop robust and scalable models.
• Influence technical direction and take ownership of key components of systems and solutions, ensuring that they meet the needs of the business.
• Collaborate with key stakeholders in the development of data-driven solutions and deployable products.
• Mentor and guide team members to help establish team domain expertise.
• Contribute to the company’s intellectual property and technical leadership through patents and publications at top-tier conferences and journals.