The RealReal

Revenue Operations

• Lead the design and architecture of revenue processes
• Collaborate with cross-functional teams to implement processes
• Ensure effective implementation and management of revenue operations

Head of Revenue Process Architecture

Sales

• Monetize Your Existing Network: Leverage your established book of business—including VIP contacts, stylists, personal shoppers, and affluent individuals—to source high-quality luxury consignments and drive new sellers to TRR
• Cultivate Elite Client Relationships: Maintain long-term, trust-based relationships with high net worth clients through a highly personalized, white-glove service
• Drive Independent Growth: Develop and execute your own creative outreach and networking strategies to consistently bring in high-end luxury consignments and cultivate deeper longer lasting client relationships
• Manage End-to-End Logistics: Secure luxury items from clients and seamlessly coordinate pickup, valuation, and secure shipment to our authentication centers
• Deliver Exceptional Service: Provide a flawless, premium experience throughout the consignment lifecycle to ensure maximum client retention and repeat business

Luxury Sales Specialist

Program Manager

• Lead the development and implementation of short and long-term strategies that align with the company's core objectives.
• Help define the roadmap and propose priorities.
• Coordinate across multiple project teams, ensuring goals are reached, deadlines are met, and interdependencies are successfully managed.
• Help prepare and monitor, and at times actively manage project budgets.
• Define and manage necessary labor and time resources to execute solutions as well.
• Identify potential risks and issues that could impact solutions’ delivery, developing proactive contingency and risk management plans.
• Develop and monitor Key Performance Indicators (KPIs) to measure the success of strategic initiatives and adjust plans as needed.
• Serve as the primary contact between teams, senior management, and external stakeholders, providing regular status updates and performance reports.
• Effectively communicate strategy and progress, and answer related questions to audiences ranging up to executive management level.

Operations Strategy Program Manager

Engineering Manager

• Lead and mentor a high-performing team of software engineers, fostering a culture of technical excellence, continuous learning, and clear accountability.
• Partner cross-functionally with Product Management, Data Science, and AI/ML teams to build, deploy, and iterate on internal computer vision and automated item classification systems.
• Own the architectural scalability and performance of backend services (Ruby on Rails, Elixir, cloud-native apps) powering our intake flow and global Item Master database.
• Drive operational excellence by collaborating with hardware and vendor integration partners to orchestrate robotics and conveyance automation inside our execution facilities.
• Manage agile delivery cycles using structured ceremonies, keeping the engineering backlog prioritized and closely aligned with quarterly operational OKRs.
• Translate complex physical workflows into clean, reliable, and highly observable distributed software capabilities that reduce operational friction for our luxury experts.

Engineering Manager, Inbound

Customer Support

• Define and execute a two-year product roadmap rooted in deep retail, e-commerce, and digital marketing expertise.
• Partner cross-functionally with Engineering, UX, and AI teams to ship high-impact features that move the needle on meaningful KPIs.
• Drive high-velocity experimentation cycles to transition from analysis-driven OKRs to live, customer-facing feature tests.
• Conduct rigorous data analysis and user research to validate product hypotheses and strategic direction.
• Lead the design and implementation of complex customer and consignment journeys to reduce friction and increase retention.
• Champion a culture of rapid iteration by managing sprint cycles that balance long-term scale with immediate impact.
• Communicate product vision and progress to senior leadership and stakeholders to ensure organizational alignment.

Senior Product Manager, Customer Experience – CX

Operations

• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with TRR’s inventory control processes
• Prepare and ship customers’ orders following quality, packing and shipping standards
• Contribute to successful company growth and securing of our assets through implementation of TRR’s Loss Prevention policies & procedures
• Manage inventory movement by ensuring the accurate & timely processing of mark-downs, transfers & consolidations, receiving and POS transactions
• Support product placement and outfitting that is reflective of trend, reinforces TRR’s brand messaging, and inspires the customer
• Proficiently use all core systems & technologies including but not limited to POS, Mac & Google Suite applications
• Manage product presentation (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to TRR’s standards
• Assist in maintaining clean and organized selling floors and stockrooms
• Support and model excellent customer service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication
• Exhibit fluency in store operational procedures; ability to teach and assist all team members to perform daily store functions
• Participate in all cycle and inventory counts as needed
• Support the success of the store by performing other functions or tasks as needed or directed

PT Inventory Operations Shopkeeper, Stock Associate

Full-stack Engineer

• Lead the architecture and development of software solutions, making strategic decisions that influence our technical direction.
• Work closely with cross-functional teams to align technology development with business objectives, effectively communicating technical concepts to non-technical stakeholders.
• Perform rigorous code reviews and advocate for best coding practices to ensure our products are efficient and maintainable.
• Provide guidance and support to junior engineers, fostering their professional growth and contributing to a culture of excellence.
• Research emerging technologies and trends in software engineering, identifying opportunities to enhance our projects and processes.
• Address complex technical challenges with innovative solutions, anticipating potential issues to ensure smooth project execution.

Staff Software Engineer

Inside Sales

• Connect with established clients to re-engage and drive consignment activity
• Follow up on leads generated by marketing team
• Leverage strong client relationships to gain referrals for new business
• Outreach daily to existing clients
• Provide an outstanding client experience
• Review contract with clients
• Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources