The Hello Team

General

• Review construction drawings and identify plumbing fixtures and required work
• Perform accurate plumbing material takeoffs
• Organize takeoff data into spreadsheets for pricing and proposals
• Assist with obtaining vendor pricing for required materials
• Support the preparation of accurate project estimates
• Ensure takeoffs are accurate and completed on time
• Use takeoff software to prepare and maintain project data
• Identify plan discrepancies and report them to the team
• Maintain organized takeoff records and project documentation
• Verify material quantities and takeoff accuracy before submission
• Communicate with team members and vendors to clarify project requirements
• Perform other duties related to the position as assigned

Plumbing Takeoff & Estimating Specialist

Ecommerce

• Manage products, inventory, purchase orders, and operational data within the company's ERP system
• Maintain accurate product, inventory, and system records
• Coordinate data between the ERP system and Amazon Seller Central
• Identify and resolve data discrepancies and operational issues
• Generate reports and analyze data to support business decisions
• Learn and apply new software, tools, and processes efficiently
• Collaborate with team members to improve operational efficiency and workflows
• Perform other duties related to the position as assigned

Enterprise Resource Planning Specialist – E-Commerce

Operations

• Monitor employee attendance by reviewing daily timesheets, ensuring accurate clock-ins, and resolving timekeeping discrepancies
• Create, update, and maintain job records within the company's job management system
• Process employee reimbursements and expense requests accurately and in a timely manner
• Assist with employee onboarding, including collecting employment documentation, W-9 forms, and coordinating field staff
• Review and process payroll accurately and on schedule
• Maintain payroll records and upload payroll data into QuickBooks as needed
• Provide professional customer service by addressing inquiries and resolving issues promptly
• Process customer payments and respond to billing and invoice inquiries
• Prepare, issue, and follow up on invoices to ensure timely collections
• Communicate with the Department of Buildings (DOB), Con Edison, and other regulatory agencies regarding permits, inspections, approvals, and compliance requirements
• Prepare and process change orders, revised proposals, and related invoices for client-requested modifications
• Prepare and send accurate estimates and quotations for prospective customers
• Perform additional administrative and operational duties as assigned
• Perform other duties related to the position as assigned

Operations Manager

3D Artist

• Create photorealistic 3D interior renderings based on CAD plans, floor plans, elevations, and design specifications
• Accurately model materials, finishes, lighting, furniture, fixtures, and architectural details
• Create multiple rendering views and angles for each project based on client requirements
• Deliver high-quality first drafts, make revisions based on feedback, and meet project deadlines
• Prepare final rendering files in the required formats and resolutions for presentations and client use
• Collaborate with architects, interior designers, and project managers to ensure renderings accurately reflect the design intent
• Optimize 3D models, lighting, and rendering settings to achieve high-quality visuals while maintaining efficient production times
• Organize and maintain project files, textures, models, and rendering assets to ensure consistency and streamline future projects

3D Rendering Designer, Architectural Visualizer

Research Analyst

• Conduct research on battery storage products, technologies, manufacturers, features, and performance
• Research government incentives, grants, rebates, and programs related to EV (Electric Vehicle) charging and battery storage
• Prepare clear, organized reports and summaries of research findings
• Track research projects and assist with monitoring client opportunities
• Stay up to date on industry trends, emerging technologies, and regulatory changes in the energy sector
• Analyze competitor products, pricing, and market trends to support business decisions
• Maintain accurate research databases, spreadsheets, and supporting documentation
• Collaborate with internal teams to provide timely research insights and support strategic initiatives
• Leverage AI tools to improve research efficiency, productivity, and the quality of deliverables
• Perform other duties related to the position as assigned

Product & Program Research Analyst

Executive Assistant

• Coordinate and manage scheduling to ensure smooth daily operations.
• Handle incoming customer service calls as a primary responsibility, providing timely and professional support.
• Lead collections efforts, serving as the primary point of responsibility for outstanding accounts.
• Perform bookkeeping duties, including recording invoices, processing requisitions, and preparing monthly financial reports.
• Prepare and generate accurate estimates (training will be provided).
• Manage daily administrative tasks and handle basic intake tasks.
• Prepare reports and conduct research as needed.
• Keep daily operations organized and running efficiently.
• Draft, edit, and proofread emails, documents, and presentations.
• Manage communication, including answering calls, and performing follow-ups.
• Maintain and update contact lists and databases.
• Assist in organizing virtual events and team meetings if necessary.
• Track deadlines and ensure timely completion of tasks and projects.
• Provide reminders and status updates to team members and stakeholders.
• Assist with travel arrangements, when required.
• Help identify and implement process improvements to enhance team efficiency.
• Perform general administrative and data-related tasks as needed.
• Perform other tasks related to the position.

Personal Assistant

Administrative Assistant

• Create, revise, and update drafts and technical drawings using AutoCAD
• Ensure accuracy and clarity of all drawings in accordance with U.S. standards
• Upload drafts, drawings, and supporting files into the internal system
• Prepare and generate invoices
• Manage billing, payroll and collections activities as needed
• Assist with online presence tasks (posting, updates, content formatting, etc.)
• Complete required compliance training
• Perform basic bookkeeping tasks using FreshBooks (training will be provided)
• Create 2D technical drawings and 3D models based on project requirements
• Interpret and modify architectural, structural, mechanical, or electrical drawings as needed
• Collaborate with engineers, designers, and project managers to ensure accuracy and feasibility
• Revise designs based on feedback and client specifications
• Optimize CAD files for manufacturing, construction, or presentation purposes
• Stay up to date with CAD software advancements and best practices
• Order materials and any other office tasks as needed
• Perform other ongoing administrative tasks as needed to support operations

Architectural, MEP Drafting & Admin Assistant

• Respond to client inquiries, issues, and complaints
• Make outbound calls to resolve customer concerns
• Develop a strong understanding of the company's brands and products
• Support account management and daily operations
• Assist with customer service and ecommerce-related tasks
• Maintain accurate records of customer interactions and account updates
• Collaborate with internal teams to ensure timely issue resolution
• Monitor customer requests and follow up to ensure satisfactory outcomes
• Perform other duties related to the position as assigned

E-commerce Support Specialist

Bilingual

• Serve as the primary point of contact for tenants, providing support in English and Spanish.
• Answer tenant calls and follow up on maintenance requests.
• Create and manage work orders in AppFolio software.
• Coordinate vendors and ensure timely issue resolution.
• Build and maintain a network of service vendors.
• Handle rent collections and payment follow-ups.
• Assist with vacancy management and leasing support.
• Maintain accurate tenant, vendor, and property records in AppFolio.
• Monitor open maintenance tickets and ensure timely completion.
• Communicate with property owners and vendors regarding work order updates and operational needs.
• Support daily property management and real estate operations.
• Perform other duties related to the position as assigned.

Property Management Coordinator, Bilingual

• Build, optimize, and maintain Amazon listings using flat files across large product catalogs
• Upload and troubleshoot bulk listing updates, resolving errors affecting large volumes of SKUs
• Diagnose and resolve catalog issues, including suppressed listings, indexing problems, and Buy Box suppression
• Maintain accurate catalog, inventory, and pricing data within SellerCloud or similar ERP systems
• Verify that listing updates are properly indexed and visible on Amazon, troubleshooting issues as needed
• Monitor catalog health and ensure listing accuracy, completeness, and compliance with Amazon requirements
• Follow and improve Standard Operating Procedures (SOPs) to support efficient catalog management
• Stay current on Amazon platform updates, indexing changes, and listing best practices, including emerging concepts such as Rufus, Cosmo, and semantic indexing
• Demonstrate continuous learning and a proactive approach to improving Amazon catalog performance and operations
• Perform other duties related to the position as assigned

Amazon Catalog & Listings Specialist

Artificial Intelligence

• Lead the development, implementation, and optimization of artificial intelligence solutions
• Design, develop, and deploy AI and machine learning solutions to improve business operations and productivity
• Implement and optimize Large Language Models (LLMs) such as ChatGPT, Claude, Gemini, and other AI platforms
• Create and manage AI-powered workflows, automations, and integrations
• Develop prompt engineering strategies to maximize AI performance and accuracy
• Analyze business processes and identify opportunities for AI adoption and optimization
• Collaborate with stakeholders to define AI requirements and project objectives
• Build and maintain AI agents, chatbots, virtual assistants, and knowledge management systems
• Monitor AI system performance and continuously improve model outputs and efficiency
• Ensure compliance with data privacy, security, and ethical AI standards
• Stay current with emerging AI technologies, tools, and industry trends

AI Expert

Customer Support

• Join product demonstrations alongside our Account Executives
• Serve as the bookkeeping and accounting subject matter expert during customer meetings
• Answer accounting, reconciliation, and workflow-related questions from prospects
• Help prospects understand how to solve their accounting and operational challenges
• Assist customers with troubleshooting and resolving product-related issues
• Investigate accounting discrepancies and reconciliation challenges
• Work closely with our Product and Engineering teams to resolve complex customer questions
• Provide clear and professional communication to customers
• Help onboard and train new customers
• Guide customers on accounting best practices and workflow optimization
• Create and maintain support documentation and knowledge base content
• Provide feedback to our Product team based on customer needs and requests
• Perform other duties related to the position as assigned.

Bookkeeping Support Specialist

• Perform electrical takeoffs from construction drawings
• Enter and maintain quantity data in Excel spreadsheets
• Interpret project scopes from plans and specifications
• Assist in preparing estimates and pricing proposals
• Support proposal development and final submission activities
• Collaborate with management throughout the estimating process
• Learn and follow client-specific estimating procedures
• Review drawings and specifications to identify project requirements
• Verify quantity takeoff accuracy and maintain organized project documentation
• Communicate with internal team members to clarify scope, pricing, and proposal details
• Perform other duties related to the position as assigned

Takeoff & Estimating Assistant, Electrical, Construction

• Perform detailed quantity takeoffs for foundation, structural, and architectural plans.
• Analyze construction drawings and specifications with a high level of accuracy.
• Calculate square footage, PSI requirements, and material quantities for concrete projects.
• Collaborate with the estimating team to support project bids and estimates.
• Maintain accurate and organized takeoff and estimating documentation.
• Review project plans and specifications to identify scope requirements.
• Assist in preparing cost estimates and bid packages.
• Communicate with team members regarding project details and quantity clarifications.
• Organize and maintain digital project files, drawings, and related documentation.
• Perform other duties related to the position as assigned.

Construction Takeoff Specialist

• Respond to customer inquiries via email in a timely and professional manner
• Answer and assist customers over the phone, providing exceptional customer service
• Manage, monitor, and train the AI-powered email response system to ensure accurate, consistent, and effective customer communications
• Maintain and update website content as needed
• Provide administrative and operational support across various business functions
• Process and follow up on customer requests, orders, and inquiries
• Maintain accurate records of customer interactions and communications
• Collaborate with team members to resolve customer issues and improve service processes
• Perform additional duties and support business operations as needed