The Hello Team

Ecommerce

• Create, optimize, and maintain product listings across various e-commerce platforms
• Create product photos and videos using AI tools and coordinate with Fiverr freelancers as needed
• Assist with social media marketing initiatives, including TikTok advertising campaigns
• Manage and optimize advertisements on Amazon and other online marketplaces
• Handle customer inquiries and provide customer support
• Assist with packaging projects and product improvement initiatives
• Manage returns, resolve customer issues, and help improve customer satisfaction
• Perform other duties related to the position as assigned

E-Commerce Operations Assistant

Implementation Specialist

• Optimize and manage CRM ecosystem
• Review current processes and optimize workflows
• Integrate additional tools with HubSpot
• Ensure data accuracy and CRM hygiene
• Build and support client portals and websites
• Assist with HubSpot marketing tools
• Support data collection and reporting
• Configure and maintain HubSpot workflows and automation
• Monitor CRM performance and generate reports
• Provide support for CRM processes and maintain efficient operations

HubSpot Implementation Specialist

3D Artist

• Prepare and revise drafting documents for architectural and construction projects
• Create accurate 3D models and visualizations using industry-standard software
• Develop detailed technical drawings and construction documentation in accordance with project requirements and applicable standards
• Collaborate with project teams to ensure accuracy, quality, and timely completion of design deliverables
• Review and update drawings and models based on project changes, feedback, and design revisions
• Maintain organized project files and documentation throughout all phases of the project
• Assist with zoning and code compliance requirements as needed
• Perform other duties related to the position as assigned

Architectural Drafter, 3D Modeler

Business Development Rep

• Manage company software systems and ensure platforms remain updated and operational
• Oversee scheduling, invoicing, workforce coordination, and daily operations
• Ensure technicians accurately enter information and follow procedures
• Resolve system and operational issues before escalating to management
• Research AI tools and process improvements to support business growth and efficiency
• Maintain operational reports, dashboards, and internal documentation
• Coordinate communication between technicians, staff, and management
• Monitor workflows and identify opportunities to improve productivity and organization
• Perform other duties related to the position as assigned

Business Development Assistant – Operations, Technology

Onboarding Specialist

• Conduct onboarding meetings with new clients via Zoom
• Guide clients through the intake process and onboarding forms
• Gather client requirements and communicate key information to the internal team
• Explain AI solutions, processes, and expectations in a clear, client-friendly manner
• Serve as the primary point of contact during the onboarding process
• Ensure clients feel supported, informed, and confident throughout their onboarding experience
• Maintain accurate client records and onboarding information within CRM and internal systems
• Coordinate with internal teams to ensure a smooth onboarding process
• Follow up with clients to gather required information and keep onboarding on track
• Assist with customer support inquiries and ongoing client communication as needed
• Learn and maintain a basic understanding of the company's AI solutions and services
• Perform other duties related to the position as assigned

Client Onboarding Specialist, AI Tools

Executive Assistant

• Provide high-level support across multiple businesses.
• Conduct outbound calls and generate leads.
• Assist with collections and payment follow-ups.
• Support eBay and online marketplace activities.
• Prepare reports and assist with daily business operations.
• Organize and manage tasks and assignments.
• Post advertisements on online platforms.
• Communicate professionally with customers regarding outstanding balances.

Sales Executive Assistant

Administrative Assistant

• Handle billing, payments, and basic reconciliations primarily using AppFolio
• Use QuickBooks as a secondary support system when needed
• Prepare financial and operational reports
• Assist with accounting and data organization tasks
• Communicate with vendors and follow up on payments or service requests
• Support contract coordination, lease and administrative documentation, and operational tasks
• Provide general administrative and executive support as needed
• Maintain organized digital records, files, and internal documentation
• Assist with scheduling, calendar coordination, and follow-up communications
• Monitor and update internal trackers, spreadsheets, and operational databases
• Perform other duties related to the position as assigned

Operations Administrative Assistant, Property Management

Full-stack Engineer

• Develop and maintain scalable software features and applications
• Assist in building and improving management software systems
• Test, debug, and troubleshoot applications
• Monitor and maintain system stability and performance
• Collaborate with the team on product enhancements
• Participate in code reviews and contribute to development best practices
• Integrate and maintain APIs and frontend/backend components
• Document technical processes and workflows

Software Developer

QA Engineer

• Test new features and bug fixes across Employee, Client, and Admin portals before release
• Perform full regression testing before deployments
• Create detailed bug reports in Asana, including reproduction steps, severity, environment details, and supporting evidence
• Validate bug fixes before closing tickets
• Proactively test edge cases across devices, user roles, and environments
• Conduct daily check-ins with the development team to track progress and resolve blockers
• Maintain a log of known issues and provide weekly status updates to the CEO
• Review user stories and acceptance criteria to ensure proper testing coverage
• Own the end-to-end QA process and ensure platform quality before release

QA Engineer – SaaS Platform

• Support daily e-commerce operations and reporting
• Organize projects, assets, and communication workflows
• Coordinate with vendors, manufacturers, printers, and agencies
• Assist with tracking, and operational tasks
• Support product sourcing and development projects
• Help coordinate marketing and operations activities
• Maintain spreadsheets, reports, and project documentation
• Manage multiple projects and follow up on deadlines
• Pull and maintain reports from Shopify, Amazon, Meta, and sales tracking sheets
• Organize and manage operational and performance data
• Update dashboards and maintain KPI tracking reports
• Perform other duties related to the position as assigned

Marketing & E-commerce Operations Assistant

Account Executive

• Conduct outbound cold calls to targeted businesses
• Identify and engage with purchasing departments and key decision-makers
• Generate, qualify, and develop new leads
• Maintain consistent follow-up with prospects to advance opportunities
• Provide daily reports on activities, progress, and results
• Focus on lead generation and setting opportunities
• Research target businesses in assigned markets
• Update and manage leads in the CRM

Sales Representative

IT Support

• Respond to and resolve Level 1 and Level 2 IT support tickets related to software, hardware, and network issues.
• Act as the first line of support for client technical issues via remote access, phone, or ticket system.
• Provide support for Windows desktops, Windows Server, Microsoft 365, Google Workspace, DNS, DHCP, and related systems.
• Respond to alerts from RMM tools; investigate and remediate low-complexity issues.
• Troubleshoot and resolve common user issues including desktop performance, connectivity, printers, and email.
• Manage and document support tickets using internal ticketing systems, ensuring accuracy and completeness.
• Maintain and update internal IT documentation, system procedures, passwords, and asset inventory.
• Assist in onboarding/offboarding processes including account setup, permissions, and hardware coordination.
• Ensure clear, timely, and professional communication with clients throughout the support process.
• Escalate complex issues to Level 3 teams with detailed documentation and diagnostics.
• Collaborate with other IT staff and contribute to continuous improvement of support processes and tools.

IT Technician Level 2

Insurance

• Manage certificate of insurance requests and support policyholders
• Handle incoming email requests and prepare certificates based on system data
• Maintain organized tracking of all requests and completions
• Collaborate closely with the Account Manager for workflow efficiency
• Manage multiple certificate requests simultaneously
• Follow up promptly on requests when needed
• Communicate with clients regarding inspection requirements or policy updates
• Perform other duties related to the position as assigned

Insurance Certificate Coordinator

• Drive occupancy, improve tenant retention, and maximize revenue through effective lead management, listing optimization, and conversion strategies
• Oversee the full tenant lifecycle—from initial inquiry through move-in and retention
• Coordinate closely with on-site teams to support tours and closing processes
• Manage listings and guide prospects through applications
• Support financing discussions and align marketing efforts with unit availability
• Maintain strong relationships with tenants throughout the lease cycle and convert renters into buyers when possible
• Upsell tenants to larger or higher-value units and reduce turnover through proactive engagement
• Manage and optimize listings across platforms (e.g., Facebook Marketplace, Zillow, Realtor.com)
• Respond promptly to inquiries and manage lead flow

Business Development & Sales Executive – Real Estate

Operations

• Communicate with tenants regarding repairs, payments, and general inquiries
• Coordinate with attorneys and law firms as needed
• Draft and send tenant correspondence, subject to client review when necessary
• Support the day-to-day operations of the property management company
• Coordinate property access and logistics as required
• Track and follow up on maintenance requests to ensure timely resolution
• Maintain accurate records of tenant communications, agreements, and property-related documentation
• Perform other tasks related to the position.