The Hello Team

Administrative Assistant

• Conduct cold calls to residential and commercial customers to generate new business.
• Follow up with existing clients regarding payments or service pickups.
• Provide customer service and respond to client inquiries.
• Perform basic data entry and update customer records.
• Support administrative tasks, with increased data entry during the initial months.
• Schedule service pickups and coordinate availability with customers.
• Maintain organized records of customer interactions and call outcomes.
• Communicate relevant updates or issues to the internal team.
• Perform other tasks related to the position.

Sales and Administrative Assistant

Call Center Representative

• Deliver training and onboarding programs for call center agents.
• Provide coaching and feedback to improve performance and customer interactions.
• Monitor calls to identify training needs and development opportunities.
• Develop and update training materials and documentation.
• Collaborate with team leaders to improve training strategies and processes.
• Promote a positive learning environment focused on teamwork and improvement.
• Adapt training schedules and content based on operational needs.
• Perform other tasks related to the position.

Call Center Trainer

• Handle incoming and outgoing calls, emails, and general correspondence related to property management
• Coordinate and schedule property viewings for rental units
• Prepare and send viewing lists and appointment confirmations
• Communicate with tenants, prospective tenants, and local authorities/councils regarding property matters in the United Kingdom
• Follow up with prospects and stakeholders to ensure timely responses and progress on rental inquiries
• Verify tenant eligibility for council programs or incentives when applicable
• Maintain accurate records of viewings, tenant communications, and property updates
• Assist with scheduling, reminders, and general coordination tasks as a virtual/personal assistant
• Support day-to-day administrative and secretarial tasks for the office
• Perform other tasks related to the position

Property Management & Administrative Assistant

Bookkeeper

• Manage Accounts Payable (AP) and Accounts Receivable (AR) processes.
• Perform bank reconciliations to ensure accurate financial records.
• Prepare and maintain financial reports and supporting documentation.
• Conduct accurate data entry and maintain organized financial records.
• Answer and handle tenant calls , providing timely assistance and support.
• Update tenant accounts, payments, and lease records in AppFolio.
• Process and track tenant payments, invoices, and balances.
• Coordinate with property managers and vendors on billing and payments.
• Perform other tasks related to the position.

Property Management Bookkeeper – AppFolio

Video Editor

• Edit high performing Instagram Reels and TikTok content daily
• Create complex edits with advanced transitions, sound design, and pacing
• Elevate raw footage into premium short form content
• Apply motion elements, visual effects, and creative enhancements
• Create and integrate AI generated video content
• Develop prompts and workflows for AI video generation tools
• Maintain extremely high-quality standards with fast turnaround times
• Collaborate closely on creative direction and content strategy
• Perform other tasks related to the position

Senior Short-Form Video Editor

• Support the day-to-day administrative, financial, and operational activities of our team
• Manage job estimates, track project costs, and coordinate worker schedules
• Maintain organized job documentation and support Accounts Payable and Accounts Receivable processes
• Maintain accurate records in spreadsheets and track job-related expenses
• Organize permits and documentation in Google Drive, assist with payroll tracking and vendor payments

Administrative & Operations Coordinator, Bookkeeping Knowledge

Customer Support

• Navigate and manage internal systems efficiently
• Update, review, and correct documentation to ensure accuracy and clarity
• Maintain organized and up-to-date system records
• Lead virtual meetings to train members on internal systems and tools
• Provide ongoing support and troubleshooting assistance
• Create clear instructional materials, including video tutorials
• Manage incoming requests and ensure timely follow-ups
• Maintain organized communication through email and internal platforms
• Handle daily operational tasks with accuracy and efficiency
• Support cross-functional collaboration
• Perform other tasks related to the position

Customer Support, Systems Specialist

• Answer incoming intake calls
• Follow up with customers regarding quotes and services
• Schedule service appointments
• Handle collections, including follow-up on unpaid invoices
• Perform light bookkeeping and data entry
• Update and maintain accurate customer records in the system
• Respond to customer inquiries via phone and email in a timely manner
• Coordinate with internal teams to ensure smooth service delivery
• Assist with administrative tasks and support the team as needed
• Perform other tasks related to the position

Intake & Customer Service Coordinator

Administration

• Perform daily follow-ups on active insurance claims to ensure timely processing
• Communicate with clients, insurance carriers, and vendors to obtain and provide required information
• Ensure all claim documentation is complete, accurate, and properly organized
• Review claims for updates, discrepancies, and missing items
• Develop the ability to manage claims independently from start to resolution
• Monitor claim timelines and follow up to prevent delays
• Submit required documentation accurately and on time
• Maintain organized records of all claim updates and communications
• Perform other tasks related to the position

Claims Management Administrator

Support Engineer

• Download and organize client energy bills for processing
• Accurately enter data into spreadsheets and internal systems
• Review systems to confirm invoices are submitted correctly and follow up on discrepancies as needed
• Prepare and compile commission reports for the Bookkeeper
• Support backend operational tasks to ensure smooth deal closure and team efficiency
• Maintain accurate records of client documentation and transaction history
• Perform data validation and reconciliation to ensure billing and commission accuracy
• Coordinate with operations teams to resolve discrepancies and prevent processing delays
• Perform other tasks related to the position

Operations & Data Support Analyst

Designer

• Develop accurate and code-compliant shop drawings using Revit and AutoCAD
• Coordinate and route piping systems efficiently and effectively
• Communicate ideas and solutions for complex routing challenges
• Collaborate on MEPF system design and documentation
• Revise drawings based on feedback and field conditions
• Ensure drawings comply with project specifications and codes
• Adapt to client-specific workflows and methodologies through training

Plumbing MEP CAD/Revit Designer – Drafter

Ecommerce

• Manage and resolve customer inquiries through Freshdesk, including WhatsApp and email
• Serve as the first line of defense for customer support tickets after AI handling
• Answer inbound phone calls and assist customers with order placement
• Resolve support tickets efficiently, including basic bot-related issues
• Use sound judgment to investigate and handle complex customer concerns (e.g., return requests, order issues) before approving or escalating
• Qualify incoming leads using defined criteria and escalate qualified opportunities to the sales team
• Perform basic Shopify tasks such as listing updates
• Maintain accurate records and updates within Freshdesk internal database
• Collaborate with internal teams to ensure timely and effective issue resolution
• Perform other tasks related to the position

Customer Support Representative, Freshdesk, Shopify

• Edit interview videos to produce clean, professional, and client-ready final products, with openness to adopting industry-leading tools
• Improve audio quality by removing noise, balancing levels, and ensuring clear sound
• Enhance video quality through lighting correction, visual sharpening, and background cleanup when possible
• Apply standardized formatting, branding, and structural guidelines across all interview videos
• Ensure required candidate information and defined non-negotiables are clearly presented in each final video
• Maintain consistent output so clients receive uniform and comparable interview presentations for every role
• Collaborate with internal teams to align video output with evolving standards and quality requirements
• Ensure each video clearly addresses required criteria, including skills, availability, communication level, and experience
• Deliver final videos that reflect a high-quality, professional brand image
• Maintain strong attention to detail and consistency across all roles and client submissions
• Perform other tasks related to the position

Professional Video Editor

• Bookkeeping
• Reconcile transactions in QuickBooks with strong accuracy
• Maintain clean and audit-ready financial records
• Identify discrepancies and escalate appropriately
• Ensure books remain current at all times
• Organize and maintain files across platforms
• Manage and structure workflows within Asana
• Review tasks and confirm execution
• Set follow-up dates and monitor progress
• Flag overdue items
• Help create operational clarity and accountability
• Improve overall financial organization within the first few months
• Enhance operational visibility across financial processes
• Establish more controlled financial workflows
• Create a more dependable and structured workflow for the client
• Perform other tasks related to the position

Bookkeeper, QuickBooks – Operations Organizer

Operations

• Call tenants to collect rent and follow up on outstanding balances (soft collections).
• Record payments and update tenant information in the system.
• Enter and maintain accurate tenant and payment records.
• Assist with lease renewals as needed.
• Maintain accurate and organized records.
• Respond to tenant inquiries regarding rent, balances, and payment status.
• Coordinate with leaders to report payment issues or discrepancies.
• Perform other tasks related to the position.