The Hello Team

Ecommerce

• Manage and resolve customer inquiries through Freshdesk, including WhatsApp and email
• Serve as the first line of defense for customer support tickets after AI handling
• Answer inbound phone calls and assist customers with order placement
• Resolve support tickets efficiently, including basic bot-related issues
• Use sound judgment to investigate and handle complex customer concerns (e.g., return requests, order issues) before approving or escalating
• Qualify incoming leads using defined criteria and escalate qualified opportunities to the sales team
• Perform basic Shopify tasks such as listing updates
• Maintain accurate records and updates within Freshdesk internal database
• Collaborate with internal teams to ensure timely and effective issue resolution
• Perform other tasks related to the position

Customer Support Representative, Freshdesk, Shopify

Video Editor

• Edit interview videos to produce clean, professional, and client-ready final products, with openness to adopting industry-leading tools
• Improve audio quality by removing noise, balancing levels, and ensuring clear sound
• Enhance video quality through lighting correction, visual sharpening, and background cleanup when possible
• Apply standardized formatting, branding, and structural guidelines across all interview videos
• Ensure required candidate information and defined non-negotiables are clearly presented in each final video
• Maintain consistent output so clients receive uniform and comparable interview presentations for every role
• Collaborate with internal teams to align video output with evolving standards and quality requirements
• Ensure each video clearly addresses required criteria, including skills, availability, communication level, and experience
• Deliver final videos that reflect a high-quality, professional brand image
• Maintain strong attention to detail and consistency across all roles and client submissions
• Perform other tasks related to the position

Professional Video Editor

Bookkeeper

• Bookkeeping
• Reconcile transactions in QuickBooks with strong accuracy
• Maintain clean and audit-ready financial records
• Identify discrepancies and escalate appropriately
• Ensure books remain current at all times
• Organize and maintain files across platforms
• Manage and structure workflows within Asana
• Review tasks and confirm execution
• Set follow-up dates and monitor progress
• Flag overdue items
• Help create operational clarity and accountability
• Improve overall financial organization within the first few months
• Enhance operational visibility across financial processes
• Establish more controlled financial workflows
• Create a more dependable and structured workflow for the client
• Perform other tasks related to the position

Bookkeeper, QuickBooks – Operations Organizer

Operations

• Call tenants to collect rent and follow up on outstanding balances (soft collections).
• Record payments and update tenant information in the system.
• Enter and maintain accurate tenant and payment records.
• Assist with lease renewals as needed.
• Maintain accurate and organized records.
• Respond to tenant inquiries regarding rent, balances, and payment status.
• Coordinate with leaders to report payment issues or discrepancies.
• Perform other tasks related to the position.

Rent Collector, Operations Assistant – Part-Time

• Support and manage core office operations for a construction cleaning and maintenance company.
• Handle client onboarding, billing, bookkeeping, and daily administrative coordination.
• Create and manage invoices for clients.
• Handle Accounts Receivable (AR), Accounts Payable (AP), collections, and payment tracking.
• Perform bank and account reconciliations.
• Prepare financial and operational reports.
• Maintain accurate and organized financial records.
• Onboard new clients and maintain client records.
• Coordinate office and administrative tasks related to operations.
• Create proposals, estimates, and basic documentation.
• Communicate with clients and internal teams via WhatsApp, email, and phone.
• Maintain organized workflows and task tracking across platforms (ClickUp, Jobber, etc.).

Administrative & Bookkeeping Lead, QuickBooks

• Receive and manage incoming work orders
• Schedule and coordinate maintenance visits
• Update and track work orders through completion
• Follow up on pending tasks to ensure timely resolution
• Oversee the full maintenance request lifecycle, from intake to final completion
• Interact with clients in a friendly, professional, and approachable manner throughout the day
• Organize, prioritize, and manage multiple tasks effectively under pressure
• Perform other tasks related to the position

Customer Support Representative, Freshdesk, Shopify

Professional Video Editor

Bookkeeper, QuickBooks – Operations Organizer

Rent Collector, Operations Assistant – Part-Time

Administrative & Bookkeeping Lead, QuickBooks

Maintenance Operations Assistant