E-commerce Support Specialist

The Hello Team

Remote E-commerce Support Specialist supporting an Amazon-based kitchen products business, focusing on customer communication, issue resolution, account support, and operational efficiency.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in CRM and ERP systems, with a solid understanding of business tools and processes to support account management and operations.

Highest-signal resume keywords

Proficient English CommunicationCustomer Service ExpertiseCRM System ExperienceProblem-Solving AbilitiesMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM System ExperienceERP System ExperienceMicrosoft Office ProficiencyAttention to DetailProblem-Solving Abilities

Soft Skills

Excellent Communication SkillsOutgoing and EnergeticStrong Negotiation SkillsAdaptabilitySelf-Motivated

Tools & Technologies

CRM SystemsERP SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Customer ServiceEcommerceAccount ManagementClient InquiriesBusiness Operations

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Respond to client inquiries, issues, and complaints
Make outbound calls to resolve customer concerns
Develop a strong understanding of the company's brands and products
Support account management and daily operations
Assist with customer service and ecommerce-related tasks
Maintain accurate records of customer interactions and account updates
Collaborate with internal teams to ensure timely issue resolution
Monitor customer requests and follow up to ensure satisfactory outcomes
Perform other duties related to the position as assigned

Requirements

What you’ll need

Proficient level of English (written and spoken)
Excellent professional and communication skills
Outgoing, energetic, and professional with a customer-focused approach
Strong negotiation, problem-solving, and critical-thinking abilities
Confident and assertive, with the ability to handle challenging situations and stand firm when necessary
Tech-savvy, and able to quickly learn new systems, processes, and technical concepts
Comfortable speaking with customers and resolving issues in a professional manner
Strong sense of ownership, accountability, and responsibility
Experience using CRM systems
Experience with ERP systems is a strong plus
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment
Ability to quickly learn new systems, software, and workflows
Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach
Positive attitude and the ability to learn and adapt quickly
Ability to understand and follow established processes accurately with minimal supervision
Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs
Interested in long-term career opportunities
Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

Benefits

Comp & perks

100% remote work
Compensation in USD
Full-time position with 40 hours weekly
Long-term opportunity
Great work environment with potential for growth