Bookkeeping Support Specialist

The Hello Team

Remote Bookkeeping Solutions Specialist helping ecommerce and marketplace sellers with accounting solutions. Combining bookkeeping expertise, customer support, and product consulting for successful implementation.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Join product demonstrations alongside our Account Executives
Serve as the bookkeeping and accounting subject matter expert during customer meetings
Answer accounting, reconciliation, and workflow-related questions from prospects
Help prospects understand how to solve their accounting and operational challenges
Assist customers with troubleshooting and resolving product-related issues
Investigate accounting discrepancies and reconciliation challenges
Work closely with our Product and Engineering teams to resolve complex customer questions
Provide clear and professional communication to customers
Help onboard and train new customers
Guide customers on accounting best practices and workflow optimization
Create and maintain support documentation and knowledge base content
Provide feedback to our Product team based on customer needs and requests
Perform other duties related to the position as assigned.

Requirements

What you’ll need

Proficient level of English (written and spoken)
Excellent communication and problem-solving skills
3+ years of bookkeeping, accounting, or financial operations experience
Strong understanding of accounting principles and bookkeeping best practices
Experience with QuickBooks Online
Ability to explain complex accounting concepts in a simple, customer-friendly way
Comfortable working directly with customers in meetings and support interactions
Ecommerce accounting experience is preferred
Experience working with Amazon, Walmart, Shopify, or marketplace sellers is preferred
Experience in customer support, consulting, implementation, or training roles is preferred
Familiarity with software integrations and data troubleshooting is preferred
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment
Ability to quickly learn new systems, software, and workflows
Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach
Positive attitude and the ability to learn and adapt quickly
Ability to understand and follow established processes accurately with minimal supervision
Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs
Interested in long-term career opportunities
Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.

Benefits

Comp & perks

100% remote work
Great work environment with potential for growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

bookkeepingaccountingfinancial operationsaccounting principlesQuickBooks OnlineEcommerce accountingsoftware integrationsdata troubleshootingMicrosoft Officespreadsheets

Soft Skills

communication skillsproblem-solving skillsattention to detailadaptabilityself-motivationcustomer-friendly communicationability to manage multiple taskspositive attitudeability to learn quicklyreliability