Customer Service Representative, Personal Assistant

The Hello Team

Remote Customer Service Representative & Personal Assistant for a growing shoe retailer. Handling inquiries and supporting AI-powered customer communication tools.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via email in a timely and professional manner
Answer and assist customers over the phone, providing exceptional customer service
Manage, monitor, and train the AI-powered email response system to ensure accurate, consistent, and effective customer communications
Maintain and update website content as needed
Provide administrative and operational support across various business functions
Process and follow up on customer requests, orders, and inquiries
Maintain accurate records of customer interactions and communications
Collaborate with team members to resolve customer issues and improve service processes
Perform additional duties and support business operations as needed

Requirements

What you’ll need

Proficient level of English (written and spoken)
Proficient level of Spanish (written and spoken)
Demonstrated professionalism and strong interpersonal skills when interacting with customers
Prior customer service experience required
Proficiency with Shopify or similar e-commerce platforms is required
Excellent email etiquette
Professional, courteous, and customer-focused demeanor
Strong organizational skills with exceptional attention to detail
Experience with Redo is preferred; training will be provided
Experience managing and training AI-powered email response systems
Ability to quickly learn new systems, software, and workflows
Proven ability to meet deadlines consistently in a fast-paced environment
Comfortable working within structured processes and established workflows
Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
Out-of-the-box thinker, highly adaptable, committed, self-motivated, and confident approach
Positive attitude and the ability to learn and adapt quickly
Ability to understand and follow established processes accurately with minimal supervision
Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs
Interested in long-term career opportunities
Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

Benefits

Comp & perks

100% remote work
Full-time position with 40 hours weekly
Long-term opportunity
Great work environment with potential for growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceAI-powered email response systemsShopifyMicrosoft Officeemail etiquetteorganizational skillsattention to detaildocument managementfast-paced environmentworkflow management

Soft Skills

interpersonal skillsprofessionalismcustomer-focused demeanoradaptabilityself-motivationpositive attitudeproblem-solvingteam collaborationtime managementcommunication skills