Operations Manager

The Hello Team

Operations Manager overseeing daily operations of a fast-paced electrical contracting company. Responsible for payroll, customer service, and administrative workflows.

Posted 7/21/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in payroll coordination, employee management, and customer service while maintaining accurate records and compliance with regulatory requirements. Capable of utilizing QuickBooks and CRM/project management systems to enhance operational efficiency.

Highest-signal resume keywords

Payroll CoordinationCustomer ServiceQuickBooks KnowledgeMicrosoft Office ProficiencyOperations Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingTimesheet ManagementExpense ProcessingJob Record MaintenanceInvoice PreparationChange Order ProcessingEstimates and QuotationsRegulatory ComplianceData EntryProblem-Solving

Soft Skills

Excellent CommunicationOrganizational SkillsAttention to DetailMultitaskingProactive Approach

Tools & Technologies

QuickBooksMonday.comMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Employee OnboardingCustomer PaymentsBilling InquiriesDepartment of Buildings (DOB)Con Edison

About the role

Key responsibilities & impact

Monitor employee attendance by reviewing daily timesheets, ensuring accurate clock-ins, and resolving timekeeping discrepancies
Create, update, and maintain job records within the company's job management system
Process employee reimbursements and expense requests accurately and in a timely manner
Assist with employee onboarding, including collecting employment documentation, W-9 forms, and coordinating field staff
Review and process payroll accurately and on schedule
Maintain payroll records and upload payroll data into QuickBooks as needed
Provide professional customer service by addressing inquiries and resolving issues promptly
Process customer payments and respond to billing and invoice inquiries
Prepare, issue, and follow up on invoices to ensure timely collections
Communicate with the Department of Buildings (DOB), Con Edison, and other regulatory agencies regarding permits, inspections, approvals, and compliance requirements
Prepare and process change orders, revised proposals, and related invoices for client-requested modifications
Prepare and send accurate estimates and quotations for prospective customers
Perform additional administrative and operational duties as assigned
Perform other duties related to the position as assigned

Requirements

What you’ll need

Proficient level of English (written and spoken)
Excellent communication and problem-solving skills
Willingness to learn the company's payroll software
Experience with Monday.com or another CRM/project management system is a strong plus
Basic QuickBooks knowledge is a strong plus
Strong leadership and follow-up abilities
Previous experience as an Operations Manager or in a similar operations role
Comfortable handling payroll coordination, employee management, and customer service
Excellent organizational and multitasking skills
Highly responsible, dependable, proactive and professional demeanor
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment
Strong problem-solving skills with the ability to work independently
Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach
Ability to quickly learn new systems, software, and workflows
Ability to understand and follow established processes accurately with minimal supervision
Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs
Interested in long-term career opportunities
Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

Benefits

Comp & perks

100% remote work
Great work environment with potential for growth