The Cigna Group

Product Manager

• Own, develop, prioritize, and maintain a healthy product backlog of features and user stories
• Partner with business and clinical stakeholders to deliver a high-quality customer experience
• Lead user story refinement sessions and ensure business value remains the top priority
• Support development teams by creating actionable requirements and identifying or removing blockers
• Provide servant leadership and promote continuous improvement within Agile teams
• Coordinate team efforts to maximize productivity, delivery speed, and business value
• Review and accept completed user stories to ensure they meet defined acceptance criteria
• Validate work with business stakeholders to confirm requirements and expected outcomes are achieved
• Partner with Application Development Managers on quality assurance activities and release planning
• Coordinate release activities, including release notes, communications, user documentation, and reporting
• Facilitate sprint reviews, Agile demonstrations, and stakeholder meetings
• Provide thought leadership and subject matter expertise on complex provider and clinical experience initiatives
• Serve as a trusted resource for questions related to the provider experience and customer-facing applications

Senior Advisor, Agile Product Owner

Representative

• Serve as a primary contact for incoming DME referrals, providing clear information on pricing, order status, timelines, and qualification requirements
• Advance referrals from intake to readiness by reviewing documentation, identifying gaps, and securing required clinical or insurance information
• Verify insurance eligibility and financial responsibility using internal systems, payer portals, and outreach to ensure accurate patient records
• Create and maintain complete patient accounts, including demographics, documentation uploads, and authorization details
• Coordinate intake workflows across calls, emails, faxes, and hospital portals to support timely order progression
• Apply Medicare and same-or-similar guidelines to promote accurate and compliant processing
• Monitor referral status within hospital and facility systems and communicate updates or next steps
• Post payments accurately and support clean, well-maintained account balances
• Partner with teammates to balance workload and support continuous improvement

Intake Care Representative

Underwriter

• Managing a specific business line within the National Accounts/03000 segment
• Achieving earnings, persistency, growth, service and expense objectives within the Taft-Hartley and Federal Business organization
• Managing/developing an Underwriting staff
• Supporting the aligned Underwriting Director and other National Accounts Underwriting Directors
• Assisting in broker/client development and handling high risk major impact negotiations directly
• Setting earnings and growth strategies based on understanding of market and industry wide dynamics
• Managing up to 3 or 4 experienced Underwriters
• Assisting in developing and achieving business plans and managing strategic direction.

Senior Risk & Underwriting Manager – Taft-Hartley, Federal Business

Business Analyst

• Provide expert content/professional leadership on IT Project Management assignments/projects
• Responsible for managing, directing and planning several projects simultaneously
• Responsible for coordinating, scheduling and assigning project tasks, team building, and maintaining working relationships with client functional areas outside of IT
• Apply project management methodologies and reporting techniques to indicate project status
• Identify, evaluate and formulate detailed project plan, tracks milestones and schedules; negotiate and modify schedules as well as resources required to meet project objectives
• Evaluate and report progress in terms of quality and performance metrics common to IT projects
• Work with client departments to coordinate systems testing, installation, training and support
• Keep informed of technical and operational advances
• Participate in process improvement initiatives as well as lead/own components of business process
• Use deep professional knowledge and acumen to advise functional leaders
• Focus on providing thought leadership within IT Project Management including projects which require understanding of the larger organization

Senior Eligibility Analyst, IT Project Management

Billing Specialist

• Lead daily enrollment and billing cash operations to support accurate payment posting, strong accounts receivable outcomes, and timely issue resolution
• Set clear goals for the team, align resources to business needs, and help employees understand how their work supports patients, partners, and financial performance
• Build a culture of accountability, learning, and continuous improvement by coaching team members, sharing feedback, and supporting skill growth
• Monitor productivity, quality, and compliance results; use trends and root-cause analysis to identify improvements and reduce repeat issues
• Partner with internal teams, payers, vendors, and other stakeholders to remove barriers, improve service, and strengthen operational results
• Stay current on healthcare, payer, billing, and reimbursement changes; translate updates into practical team guidance and process controls
• Support hiring, onboarding, training, staffing plans, and performance conversations to build a dependable and engaged team
• Review and update procedures as needed to support prompt payment posting, quality standards, and consistent work practices

Manager, Enrollment and Billing – Cash Operations

Customer Support

• Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches
• Completes all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses
• Proactively monitors all patient appointments to confirm accuracy
• Works with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service
• Works with various staff, departments, and prescribers via fax, email, IM, and phone
• Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask
• Manipulates multiple Excel documents to determine what needs to be completed and urgency of completion
• Responds timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules
• Investigate/research issues and provide resolution
• Take initiative for problem solving with ability to multitask effectively and use critical thinking
• Correct and timely entry of data in appropriate systems

Senior Customer Service Representative – Patient Scheduling

Benefits Advisor

• Help business and technology partners deliver solutions that are ready for real-world use.
• Lead User Acceptance Testing (UAT) across business processes, user workflows, reports, interfaces, and data validation.
• Partner with stakeholders to ensure solutions meet business requirements, support end users, and are ready for production release.
• Develop UAT approaches, test conditions, test scripts, and test cases that validate end-to-end business workflows.
• Guide business partners through UAT execution, helping teams understand project scope, readiness expectations, and testing responsibilities.
• Track, monitor, and report UAT progress, results, and defects while coordinating resolution and retesting with project and QA partners.
• Facilitate cross-functional meetings to remove roadblocks, reduce delays, and support timely issue resolution.
• Analyze current business processes and identify opportunities to improve workflows, readiness, and user experience.

Business Project Advisor

Advisor

• Support the competitive intelligence (CI) function across The Cigna Group
• Manage the collection, organization, and analysis of competitive and market data
• Translate insights into actionable, executive-ready intelligence
• Lead CI research and analysis focused on health system, hospital, and provider-owned organization strategies
• Analyze health system market dynamics and competitive positioning
• Support internal stakeholders with targeted intelligence on health system needs
• Partner cross-functionally with various teams to align intelligence outputs
• Own end-to-end intelligence cycles
• Conduct dissemination, analysis, and ad hoc modeling of competitor and health system financial information
• Leverage AI and Copilot tools for provider-market research

Senior Health Systems Strategy & Insights Advisor

Financial Planning and Analysis

• Support the development, refinement, and stewardship of the enterprise customer experience strategy.
• Perform rigorous strategic analyses using qualitative and quantitative data, research, performance trends, and initiative outcomes.
• Partner collaboratively with multiple Business Units (USE, PBS, and Accredo) to align CX priorities.
• Assess progress against enterprise CX priorities at a strategic level.
• Enable continuous tracking of CX strategy execution by overseeing analysis of metrics.
• Develop clear, concise materials to support senior leader and Board-level discussions.
• Partner with Competitive Intelligence, Marketing, and enterprise stakeholders to inform innovation efforts.

Senior Advisor, Enterprise CX Strategic Planning

Customer Success Manager

• Enable Outcomes-Oriented Customer Engagement Function
• Partner with Customer Engagement teams to align analytics and test/learn agendas with strategic priorities for business and enterprise
• Translate business strategies into structured measurement approaches, including KPIs, success metrics, and hypotheses for experimentation
• Proactively identify opportunities to improve data-driven feedback loop for customer engagement function
• Support prioritization of customer engagement capabilities by grounding decisions in data, performance insights, and expected business impact
• Evaluate and Optimize Customer Engagement Strategy Performance
• Assess the performance and impact of engagement strategies, identifying and enabling opportunities for scaling high-value initiatives
• Perform deep dives into performance drivers, including adoption, engagement, friction points, and leakage across journeys
• Partner with product and engagement stakeholders to continuously refine experiences based on insights and testing outcomes
• Lead Segmentation, Behavioral, and Journey Analytics
• Create, operationalize, and evangelize frameworks for segmentation, behavioral, and journey analysis to identify areas of opportunity across the enterprise
• Develop and advance analytic solutions and approaches from one-time analyses to repeatable, scalable frameworks and data products
• Identify key drivers of customer satisfaction, engagement, and value perception across digital experiences
• Influence Decision-Making Through Insight and Storytelling
• Translate complex analytical findings into clear, compelling narratives that inform business strategy and enable sustained impact across enterprise
• Provide strategic input into prioritization, roadmap decisions, and investment tradeoffs
• Anticipate business questions and proactively develop insights to inform decision-making
• Enterprise Collaboration
• Work across enterprise to incorporate analytics products and insights into enterprise strategic priorities and business growth plans
• Serve as a key connector between analytics, customer engagement, and business stakeholders to ensure insights are actionable and adopted
• Support a coordinated approach to analytics across fragmented teams and capabilities

Senior Advisor – Business Analytics, Customer Engagement

Human Resources

• Define and execute the HR product, agentic solutions, automation, and workflow transformation strategy
• Build and lead a small team of design experts who identify opportunities for transformation through AI, automation, and process redesign
• Partner cross-functionally to build business cases for transformation and align investments to measurable enterprise value
• Partner with functional owners to redesign HR solutions and workflows, ensuring changes are operationally practical and scalable
• Partner with HR Technology and HRIT to identify enabling technology needs and solution architecture requirements
• Partner with People Analytics to measure outcomes, product performance, adoption, and realized business value
• Own the vision, strategy, and roadmap for transforming key HR services and workflows through AI-enabled solutions, automation, and process redesign
• Formally stand up and scale a centralized, dedicated HR product and transformation capability, reducing fragmentation and duplicative efforts across the function
• Translate HR, business, and employee needs into clear product strategies, prioritized backlogs, business cases, and release roadmaps
• Accountable for product value delivery, ensuring investments are aligned to enterprise priorities and measurable outcomes
• Serve as the voice of the customer—employee, manager, and HR—in product and design decisions
• Ensure solutions are embedded into employee and manager workflows, not treated as standalone tools
• Partner with HR Operations to transition solutions into BAU and ensure long-term stability, optimization, and performance
• Build and manage the People AI use-case portfolio, including prioritization of copilots, agents, intelligent workflows, and AI-enabled service experiences.

Managing Director – HR Product, Transformation

Planner

• Support workforce capacity planning for NetOps and Provider Call Quality.
• Partner across the business to forecast demand, assess staffing needs, reduce risk, and help leaders plan for the future with clear, data-driven recommendations.
• Build, maintain, and improve capacity models for multiple back-office functions with diverse work types.
• Develop monthly demand and staffing forecasts that help leaders balance service goals, productivity, and business risk.
• Analyze key performance trends and translate findings into clear recommendations for staffing, hiring, skill conversion, and up-training needs.
• Lead monthly operating reviews with functional leaders and matrix partners, sharing results and explaining the impact to forecast plans.
• Partner in capacity support meetings to review hiring plans, inventory trends, and short-term needs while offering practical recommendations.
• Identify opportunities to improve planning tools, processes, and models so the business can make faster and more effective decisions.
• Influence partners at all levels to consider new approaches, take thoughtful risks, and support continuous improvement.
• Contribute to team meetings, one-on-one discussions, and other projects that support workforce planning goals.

Quality Long Term Planner

• The Competitive Unit Cost Advisor helps review and explain Cigna’s cost position in local markets.
• This role analyzes cost data, verifies internal information for accuracy, and develops tools and reports to improve Cigna’s competitive cost position.
• Work closely with Network Development and Competitive Insights, Contracting, Sales, Network Analytics, Medical Economics, Underwriting, Pricing, and other business partners.
• Help teams better understand cost trends by market, product, and provider.
• Support Local Market Affordability and Total Medical Cost work.
• Review discount data, risk-adjusted cost data, coordination of benefits information, and other internal and external data sources.
• Compare past and future cost trends against plan goals, find reasons for differences, and identify areas for improvement.

Competitive Unit Cost Advisor

Analyst

• Manage complex supplier and customer pricing agreements with a high level of accuracy and accountability
• Review wholesale, supplier and customer agreements to identify required actions and ensure prices and eligibility are loaded correctly
• Analyze supplier bid awards and contract structures to determine the correct system hierarchy and customer access
• Ensure pricing setup and customer membership align with contract terms, supplier requirements and internal standards
• Maintain an assigned portfolio of suppliers and customers, monitor updates and resolve discrepancies quickly and accurately
• Collaborate with teams to support strategic, cross-functional and day-to-day pricing and membership needs
• Assist in reviewing agreement language and provide subject-matter expertise to support business decisions and protect company interests
• Support the timely implementation of new agreements and amendments related to pricing and membership
• Analyze pricing and membership data to identify trends, gaps and issues, then take action or recommend improvements
• Investigate and resolve escalated pricing, membership and billing issues within established timeframes
• Support reporting needs by reviewing team reports, ensuring follow-up actions are completed and collaborating with business intelligence teams to enhance reporting
• Help triage incoming work, support team workflow and contribute to consistent execution across the team
• Train and support new team members, share best practices and help improve team knowledge and performance
• Identify process and system improvement opportunities and contribute to projects that strengthen efficiency, accuracy and service

Contract Senior Analyst

• Lead Business Acceptance Testing for assigned releases, capabilities, and initiatives.
• Use business requirements, process risk, and release goals to define test strategy, coverage priorities, scripts, and expected outcomes.
• Analyze system, asset, configuration, and process changes to identify BAT impacts, risks, and readiness needs.
• Validate pricing information and related business outcomes to confirm accuracy, identify issues, and support strong provider experience.
• Partner with cross-functional teams to resolve defects, remove blockers, and support implementation of new programs.