The Cigna Group

Product Manager

• The Director of Product Strategy is responsible for shaping, developing, and managing a portfolio of pharmacy products across the full product lifecycle.
• Lead and develop a team responsible for the design, launch, and ongoing management of pharmacy products.
• Own portfolio performance, ensuring alignment with pharmacy product objectives and broader enterprise goals.
• Monitor in-market product performance and guide the development of reporting and insights for sales, clients, and leadership.
• Define and evolve product positioning, launch strategies, and communication plans to support adoption and sustainable growth.
• Identify, evaluate, and prioritize new product development opportunities and portfolio enhancements.
• Oversee evaluation and decision-making for pharmacy non-standard client exceptions.
• Serve as a primary subject matter expert for pharmacy products, supporting executive-level understanding and engagement.
• Build and maintain strong cross-functional relationships through clear, consistent communication.

Director of Product Strategy

Data Analyst

• Leverage data to answer business questions by identifying data needs, extracting data from relevant sources, and performing detailed analysis
• Use technical expertise (e.g., SQL, Python, PySpark) and analytical tools to explore operational data, identify trends, drivers, and outliers, and explain performance outcomes
• Design, build, and maintain standardized reports and dashboards that support C&CE operational reviews and decision-making
• Enable self-service analytics by creating clear, well-structured reporting solutions using business intelligence tools including novel AI technologies
• Ensure data accuracy, consistency, and reliability through validation, reconciliation, and quality checks
• Partner closely with cross-functional stakeholder groups to align analytics outputs with business needs
• Communicate insights clearly through written summaries, visuals, and verbal explanations tailored to operational audiences

Data Analytics Advisor, C&CE

Analyst

• Manage assigned proposal projects to include: analysis, research, writing/editing responses to RFI/RFP questionnaires
• Negotiate requirements in any RFP questionnaires with appropriate cross-functional SMEs
• Create proposal documents and other exhibits to support the defined sales strategy and strengths of company’s product and service offerings
• Manage and facilitate requirements to ensure they are in line with the corporate position
• Work cross-functionally to execute proposal projects, including cross-functional team communications, timelines, and follow-up
• Generate proposal and sales documents while adhering to corporate marketing standards
• Coordinate production and shipping to ensure accurate and on-time delivery
• Resolve issues and conflict with appropriate escalation
• Serve as Subject Matter Expert for assigned benefit advisor
• Collaborate with Strategic Relations Director (SRD) to develop/demonstrate/share expert knowledge of the BA relationship
• Contribute to culture of continuous improvements and shares ownership of process improvement efforts
• Provide training, coaching, and mentoring of new team members

Proposal Support Lead Analyst

Attorney

• Design, implement, and maintain a Human‑in‑the‑Loop Oversight Program to support responsible and compliant use of AI across enterprise initiatives.
• Serve as a primary liaison across the Office of Privacy and Innovation Governance and with key partners, including Privacy and Innovation, Enterprise Model Governance, the AI Center of Enablement, Compliance AI Stewards, and business teams deploying AI solutions.
• Act as a project manager for AI compliance initiatives, including defining scope, timelines, deliverables, stakeholder engagement, and execution of compliance milestones.
• Track emerging laws, regulations, and regulatory guidance related to AI, machine learning, and generative AI.
• Develop, manage, and maintain a centralized database of AI‑related legal and regulatory requirements, compliance obligations, and implementation status.
• Engage legal counsel to support interpretation of AI‑related laws and regulations, documenting guidance and outcomes.
• Monitor regulatory trends and assess their potential impact on enterprise AI strategy, governance, and operations.

Legal Compliance Advisor, Artificial Intelligence Governance

Operations

• Owns end‑to‑end pre‑payment vendor operations, contracting partnerships, and lifecycle management for prepay vendor programs.
• Ensures alignment of vendor capabilities with reimbursement methodologies, business goals, and regulatory expectations while minimizing financial, legal, and operational risk.
• Lead vendor intake, evaluation, onboarding, contracting, performance oversight, and lifecycle management for pre‑pay programs.
• Serve as the primary business partner to Legal for vendor agreements, risk terms, compliance provisions, and governance controls.
• Apply deep Payment Integrity domain expertise to assess vendor edit models, analytics capabilities, and operational fit.
• Leverage reimbursement methodology and claims knowledge to guide vendor selection and use‑case alignment.
• Define, document, and maintain standardized vendor option sets by edit type and business need.
• Partner with Product, Analytics, Operations, Finance, Compliance, and IT to support vendor strategy decisions.
• Provide thought leadership on vendor risk, scalability, and long‑term sustainability aligned to the Integrity Select roadmap.

Pre-Payment Vendor Operations Lead

• Responsible for collaboration with internal BPO team members along with key business and technology partners
• Lead and support a team of clinical Business Product Owners
• Drive new and enhanced software development for clinical, formulary and drug coverage platforms
• Manage staff training and development, coaching, and growing the team
• Provide regular updates to Director and key cross-functional stakeholders
• Drive improved automation and ensure AI adoption across the team
• Hold the team accountable to meet all department expectations

Senior Agile Product Owner

Account Executive

• Lead and expand critical health system partnerships.
• Serve as Verity’s executive ambassador, shaping long-term strategy.
• Ensure operational and contractual excellence.
• Position Verity as a trusted advisor to Covered Entity leadership.
• Build and sustain high-trust executive relationships with health system leaders.
• Serve as the primary executive owner of the Verity relationship.
• Communicate strategy, performance, and outcomes with clarity and confidence.
• Lead executive business reviews that demonstrate partnership value, operational performance, risk mitigation, and growth opportunities.
• Develop and execute comprehensive, multi-year account strategies.

Strategic Account Executive

Manager

• Develops and implements sales strategies for targeted key accounts in a plan, a territory, or a specified geographic area.
• Obtain new accounts through direct or brokerage channels for sales.
• Meet or exceed annual business plan as measured by new firms, revenue, membership and profitability objectives.
• Maintain prescribed weekly activity levels.
• Manage the sales process for Medical, Dental, Pharmacy, Behavioral products.
• Review and respond to RFP's, manage internal strategy and present quotations.
• Manage database of prospects and assigned producers.

Senior New Business Manager

General Counsel

• Provides legal services on the most complex projects or cases and rapidly identifies key issues.
• Routinely looks for creative interpretations or application of law.
• Accurately analyzes risks and recommends alternative approaches.
• Works with public affairs area to manage external and internal reactions.
• Resolves legal issues presented efficiently and without guidance.
• Manages relationships with business division partners.
• Provide counsel related to advanced and cutting-edge data use and acquisition.
• Negotiate privacy and data use provisions, consistent with the company’s strategy and goals.
• Collaborate with attorneys as a subject matter expert.
• Stay abreast of changes to privacy and data protection laws and regulations.

Senior Associate Privacy Counsel

Program Manager

• Lead Evernorth readiness and governance programs supporting monthly and annual go-lives.
• Coordinate across cross-functional workstreams to manage dependencies, risks, and implementation readiness.
• Identify and mitigate client, vendor, and internal operational risks impacting delivery timelines and member experience.
• Lead through Team Leads by setting expectations, coaching and developing leads/SMEs, aligning priorities and capacity across pillars, and ensuring coverage for critical events (OE, go-lives, launches).
• Own the Client Services operating model, including scope, tiered support approach, roles/responsibilities, and service standards across intake, support, and readiness workstreams.
• Drive client issue and risk leadership for high-impact/Tier 1 items, including rapid triage, executive communication, service recovery coordination, and post-incident root cause actions.
• Partner cross-functionally with Contact Center leadership, Account Teams, Implementation, WFM, Product, and Analytics to align priorities, resolve blockers, and improve end-to-end client outcomes.
• Connect readiness insights across operations, benefits, testing, communications, pharmacy and contact center teams.
• Represent Evernorth in enterprise governance forums with Cigna; report status, risks, and issues and drive resolution.
• Lead cross-functional response efforts for major incidents and situational events.
• Deliver clear, executive-level reporting and communication.
• Manage continuous improvement initiatives to reduce rework and reactive volume, streamline handoffs, automate where possible, and improve client and PCA experience.

Program Management Director

• supports the sales process by preparing, responding, and providing consultation to RFP questionnaires and other response documents
• owns the end-to-end questionnaire response for integrated Pharmacy products
• manages matrix partner relationships, sets timetables and deadlines
• ensures the final product is of high quality, depicts Cigna's value proposition, and resonates with the audience
• thinks critically about complex questions and new/unfamiliar topics
• drives improvement to the RFP process and content
• creates unique responses that clearly highlight sales strategy
• manages outsourcing of all response documents
• coordinates closely with medical and other specialty teams for integrated bids
• supports follow-ups, finalist questionnaires, ad-hoc requests, and other client response documents as needed

RFP Strategy & Operations – Pharmacy/EAP Q&A Consultant

Chief of Staff

• Operates as a trusted advisor, integrator, and execution partner to the President and Allegiance Executive Leadership Team (ELT).
• Design and implement management operating system including annual planning, goal-setting, KPIs, and performance management.
• Partner with Finance, HR, and other functions to ensure alignment between strategy and performance outcomes.
• Facilitate cross-functional problem solving and resolve any friction.
• Represent the President and Allegiance in select enterprise forums and initiatives.

Operations Principal – Chief of Staff

QA Engineer

• Lead onboarding and ongoing development of COBRA Specialists through structured training, progress tracking, and readiness validation
• Conduct regular quality audits, identify trends, and partner with leadership to drive continuous improvement
• Translate regulatory and procedural updates into clear documentation and targeted training sessions
• Maintain and enhance the COBRA procedure platform to ensure accuracy and usability
• Prepare and distribute audit insights and monthly quality reports to support coaching and workflow decisions
• Collaborate closely with the Senior COBRA Trainer/QA Coordinator and Team Leader to meet training and quality goals
• Support special projects and, as needed, manage a limited block of COBRA accounts
• Contribute reliably to daily workflow with professionalism and accountability

Trainer, Quality Assurance Coordinator

Account Manager

• Own and elevate relationships with a portfolio of strategic accounts
• Guide clients in optimizing split‑billing and contract pharmacy programs
• Develop and execute account‑specific strategies
• Analyze program results and deliver clear insights and recommendations
• Proactively identify, escalate, and resolve data anomalies
• Lead structured business reviews and ongoing communications
• Serve as the program training expert
• Document client activity, projects, and outcomes using Salesforce
• Support special initiatives and strategic projects

340B Account Manager

• Independently develop, lead, and execute all facets of litigation management and strategy for their portfolio
• Manage their litigation portfolio by working collaboratively with colleagues in Legal, Compliance, Government Affairs and Communications, as well as business stakeholders
• Effectively direct, manage, and develop outside counsel
• Provide proactive, solution-oriented advice and counseling to support and protect business goals and objectives, including litigation mitigation and avoidance
• Employ highly polished and effective communication, listening, and writing skills, with a focus on interaction with and reporting to senior managers and executive leadership
• Demonstrate business acumen and understanding of the Cigna enterprise
• Participate in and contribute positively within Cigna's legal community