Senior Advisor, Enterprise CX Strategic Planning

The Cigna Group

Enterprise CX Strategic Planning Senior Advisor at Cigna developing customer experience strategy. Collaborating across business units to inform governance, planning, and prioritizing initiatives.

Posted 7/16/2026full-timeRemote • Connecticut • 🇺🇸 United StatesSenior💰 $119,600 - $199,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer experience strategy development and execution, utilizing data-driven insights to inform decision-making and prioritize initiatives across multiple business units. Strong project management and communication skills are essential for engaging with senior leadership and navigating complex organizational structures.

Highest-signal resume keywords

Customer Experience StrategyData-Driven InsightsProject ManagementCollaborative SkillsExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic AnalysisQualitative Data SynthesisQuantitative Data AnalysisPerformance Trend AnalysisMetrics Tracking

Soft Skills

Collaborative SkillsInfluencing SkillsResilienceAdaptabilityProblem-Solving

Certifications & Qualifications

MBAAdvanced Degree

Industry Keywords

HealthcareFinancial ServicesCustomer-Oriented IndustriesEnterprise RolesMatrixed Organizations

About the role

Key responsibilities & impact

Support the development, refinement, and stewardship of the enterprise customer experience strategy.
Perform rigorous strategic analyses using qualitative and quantitative data, research, performance trends, and initiative outcomes.
Partner collaboratively with multiple Business Units (USE, PBS, and Accredo) to align CX priorities.
Assess progress against enterprise CX priorities at a strategic level.
Enable continuous tracking of CX strategy execution by overseeing analysis of metrics.
Develop clear, concise materials to support senior leader and Board-level discussions.
Partner with Competitive Intelligence, Marketing, and enterprise stakeholders to inform innovation efforts.

Requirements

What you’ll need

Minimum 8 years of experience in customer experience, strategy, transformation, consulting, product, or related enterprise roles.
Proven experience using data, insights, and evidence to inform strategy and deliver data-driven insights that guide prioritization and decision-making.
Strong ability to synthesize qualitative and quantitative inputs into clear, prioritized, decision-ready perspectives for leadership.
Strong collaborative and influencing skills, with experience working effectively in highly matrixed organizations without formal authority.
Proven ability to drive for results, translating strategic direction into concrete actions, execution, and follow-through.
Demonstrated ability to operate at an enterprise level, working across multiple business units rather than within a single line of business.
Demonstrated comfort managing ambiguity and complexity, bringing structure and clarity to evolving or ill-defined problem spaces.
Demonstrated project and initiative management skills, with the ability to manage work across multiple stakeholders, prioritize effectively, and coordinate progress in a matrixed environment.
Excellent written and verbal communication skills, including experience supporting senior or executive-level discussions.
Resilient, adaptable leader who navigates change with optimism and confidence.
Experience in healthcare, financial services, or similarly complex, customer-oriented industries preferred.
MBA or advanced degree preferred.

Benefits

Comp & perks

medical
vision
dental
well-being programs
behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
minimum of 18 days of paid time off per year
paid holidays
leaves of absence