The Cigna Group

Chief Marketing Officer

• Identify opportunities for how and when marketing can and should play a role in helping Express Scripts and Evernorth drive growth, market credibility and solution adoption.
• Execute B2B product marketing in support of the strategic direction set by product teams and in alignment with broader Evernorth marketing strategy.
• Lead team responsible for defining and developing business marketing strategies, execute/guide activities supporting product sales and category building: product positioning and launch planning.
• Responsible for marketing talent/team against documented responsibilities.
• People management to include hiring, clarifying new responsibilities, balancing workload, assessing performance, retaining/nurturing talent.
• Partner with key matrix partners: Product, Buyer Enablement, Specialty Marketing, Market Insights, Brand, Marketing Operations, Finalist/RFP, Client/SAM communications, Communications, Public Affairs and Growth Analytics.
• Accountable for the development, ongoing production and associated user-reviews of marketing KPI and campaign reporting processes for product marketing.
• Partner with Product and Growth Analytics to develop mutually agreed upon success metrics and reporting to highlight marketing activities and results, to extent possible with current MarTech (eg Marketo); as applicable, partner on business case to recommend necessary enhancements/ determine ROIs.
• Partner with growth and retention marketing teams and COE’s to align on marketing campaign budgets, programs and timing.
• Contribute to Evernorth integrated marketing plan development, execution, evaluation/measurements, and calibration.

Senior Marketing Director – PBM Solutions, Launch, Expansion, Upsell

Customer Support

• Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches.
• Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy.
• Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service.
• Work with various staff, departments, and prescribers via fax, email, IM, and phone.
• Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask.
• Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion.
• Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules.
• Investigate/research issues and provide resolution.
• Take initiative for problem solving with ability to multitask effectively and use critical thinking.
• Correct and timely entry of data in appropriate systems.

Senior Customer Service Representative, Patient Scheduling

Data Scientist

• Implement and Deploy Decision Modeling by translating business requirements into structured decision frameworks, rule sets and model logic
• Use business requirements to design, develop, and maintain decision models using ADS or similar rule‑based / decision automation tools
• Conduct exploratory analysis to validate rules, identify patterns, and ensure model robustness
• Ensure all models follow best practices for documentation, governance, and version control
• Support user acceptance testing, scenario testing, and validation of deployed logic
• Troubleshoot model performance issues and implement iterative improvements
• Communicate complex modeling concepts in clear, business‑friendly terms
• Create and maintain thorough documentation of rule sets, model assumptions, data inputs, and testing results
• Adhere to organizational standards for compliance, governance, and audit
• Partner with risk, compliance, or quality teams to maintain transparency and explainability of decision logic

Business Analytics Lead Analyst – Chronic Conditions, Qualitative and Quantitative Insight Partners

Product Manager

• Collaborate with product, analytics, and technology stakeholders to support execution of clinical and customer initiatives
• Assist in translating business objectives into structured requirements, dependencies, and execution artifacts
• Support identification and tracking of upstream data needs, source systems, and readiness required for downstream analytic activities
• Coordinate with engineering and data partners to maintain shared understanding of scope, timing, and dependencies
• Maintain organized documentation supporting governance, traceability, and delivery readiness
• Participate in Agile ceremonies and assist with backlog organization, requirement clarification, and execution tracking
• Prepare structured summaries, materials, and internal status updates for stakeholders
• Operate effectively within a complex, matrixed healthcare environment with strong attention to detail and follow-through

Senior Product Management Analyst – Clinical, Customer Data

Analyst

• Ensure invoices from Global Service Partners and third-party suppliers are accurate, compliant, and aligned to contract terms, budgets, and forecasts.
• Perform thorough invoice reviews and audits, identifying trends, variances, and risks that impact financial performance.
• Approve invoices in Ariba to support timely and accurate payment processing.
• Partner with Finance, Procurement, and Accounts Payable teams to resolve discrepancies and improve end-to-end invoice processes.
• Provide clear and consistent updates to business leaders on invoice status, open issues, and payment timelines.
• Maintain detailed audit documentation to ensure traceability, governance, and readiness for review.
• Manage and maintain CRO Term Sheets by validating funding accuracy and ensuring alignment throughout the life of GSP contracts.
• Analyze invoice data to support governance reporting, budget visibility, and operational decision-making.
• Lead and implement best practices that improve invoice review efficiency, accuracy, and stakeholder experience.
• Support CRO initiatives and projects by coordinating with internal teams and scheduling ad hoc meetings with GSPs as needed.

Invoice Review and Audit Lead Analyst – Coverage Review

Underwriter

• Manage a team of underwriters in support of developing retail network pricing strategies for portfolio of clients
• Accountable for managing clients’ end to end retail network financials by serving as the strategic advisor through leveraging market competitive strategies, knowledge of supply chain economics, and conducting complex analyses
• Lead a team of underwriters in the development of pricing strategies and underwrite offers to win and retain clients while also maximizing profitability
• Work with Sales and Account Management to review, strategize and analyze renewal and new sales opportunities for a portfolio of clients
• Responsible for effectively communicating with Senior Leadership, SAM and other business partners in the delivery of ESI opportunities to grow and manage financial results, including the preparation of strategic internal and external directed presentations
• Manage portfolio of clients to Strat Plan and Budget targets by managing client specific rate relief for retail network
• Work with product areas to assist in the development of program pricing for clients
• Provide senior leadership analyses to steer key internal initiatives and projects
• Champion continuous innovation and improvement to existing best practices

Senior Director, Risk & Underwriting, Retail Network

• Manage and support suite of medical network products available to Cigna Healthcare clients and customers.
• Responsible for management of existing medical network products and expert support for sales and operational readiness.
• Work closely with matrix partners across the enterprise—including Sales, Contracting, Marketing, Pricing/Finance, Operations, Analytics, Go-to-Market, Compliance and Legal, and external partners when appropriate.
• Provide high-level support to clients, internal teams, and other partners by resolving product issues, analyzing trends, and continuous improvement initiatives.
• Govern holistic network solution suite maintenance, including sales support, sales readiness, marketing, RFPs, training, reporting, and management of resource libraries on KnowledgeXchange.
• Triage product issues and coordinate with appropriate stakeholders to identify and implement solutions.
• Demonstrate strong analytical skills with the ability to define KPIs, track product performance, and assess ROI.
• Partner closely with Sales to support product positioning, demos, collateral development, and training.
• Support go-to-market strategies, including messaging, value propositions, and segmentation.
• Translate product capabilities into sales-friendly language and customer-facing materials.
• Gather customer and market feedback from Sales teams and convert it into actionable product improvements.
• Align product features and roadmaps with marketing strategies to drive adoption and engagement.
• Collaborate with Marketing to bring insights from local markets into the management of marketing assets to effectively showcase solution benefits.
• Develop and maintain comprehensive documentation, FAQs, and training materials for internal and external use; proactively identify gaps in existing content.
• Drive collaboration across matrixed teams, ensuring clear communication, stakeholder alignment, and successful execution of key product initiatives.
• Support new product and network launches.

Senior Product Management Advisor, Network Solutions

Manager

• Collaborates with customer in creation of care plan and documents plan in medical management system.
• Partners with each customer to establish goals and interventions to meet the customer’s needs.
• Establishes plan of care in conjunction with the customer and provider then document into a medical management system.
• Utilizes motivational interviewing, behavior change, and shared decision making to help customers achieve optimal health and well-being.
• Empowers customers with skills to enhance interaction with their providers.
• Interfaces with the customer, family members/caregivers, providers, and internal partners to coordinate the needs of the customer through telephonic, email, text, and chat interactions.
• Collaborates with nutritionist, pharmacist, behavioral clinician, Medical Director and customer's provider and other Cigna Medical Management programs to provide whole-person health support.
• Tracks daily activities to trend volume and outcomes.
• Follows standard operating procedures.
• Toggles between multiple systems and applications.
• Research relevant topics in health promotion and disease prevention as required for specific customers.
• Prioritizes work to meet commitments aligned with organizational goals.
• Understands and adheres to Case Management performance measures to deliver on key results.
• Completes training within the communicated time limit as required per role.
• Demonstrates evidence of continuing education to maintain clinical expertise and certification as appropriate.

Nurse Case Manager

Strategy

• Understand the goals and initiatives of brokerage/consulting partners to identify and execute on growth opportunities
• Support local market growth by enabling Sales organization through broker engagement strategies
• Act as consultative partner to Market leadership and identify key partner firms
• Serve as a liaison to Market leadership to share updates and competitive intelligence
• Drive opportunities to show up as 'One Cigna' in the Market through stewardship meetings and training
• Develop a multi-year plan to achieve growth and earnings
• Maintain communication with key contacts and sales leaders

Regional Consultant, Strategy Lead

• Support product strategy, readiness, and go-to-market execution for Pathwell Specialty and related medical specialty solutions
• Translate business needs into actionable plans, coordinating across a vast network of cross-functional partners
• Drive product enablement and strengthen operational readiness
• Identify requirements and ensure timely and compliant implementation of new product benefits
• Maintain organized tracking for PBAB responses, exceptions, project progress, risks, and operational dependencies
• Respond to RFP questions as needed and maintain product library content
• Collaborate with internal and external stakeholders to overcome challenges and ensure alignment for successful product delivery

Product Management Advisor – Go To Market

Accounts Receivable

• Manage and resolve open and unresolved claims and accounts receivable issues
• Proactively monitor AR performance, SLAs, and trends; communicate results to account teams
• Conduct root cause analysis and implement corrective action plans
• Partner with internal teams and external National Ancillary partners to improve claims performance and service quality
• Serve as a claims subject matter expert in meetings and presentations
• Support special projects and continuous improvement initiatives

National Ancillary Account Receivable Manager

• Lead strategic collaboration between recovery vendors, providers, and internal network partners
• Drive monthly provider and vendor discussions to review overpayment inventory
• Partner with Network and Contracting teams to address uncooperative providers
• Monitor vendor performance and accuracy, translating findings into corrective action plans
• Serve as a subject matter expert on claim identification and recovery processes
• Support client-driven and third-party audit initiatives by reviewing, analyzing, and reporting on recovery accuracy
• Evaluate provider contract audit language and recommend enhancements
• Analyze trends, exclusions, and provider behaviors to quantify financial impact
• Develop and deliver clear, actionable reporting for leadership, providers, vendors, and external stakeholders
• Enable vendor success through education on systems, procedures, and evolving recovery requirements

Business Project Lead Analyst – Payment Integrity

Full-stack Engineer

• Provide machine learning/AI solutions to business problems by developing and modifying software application programs;
• Create designs and algorithms;
• Code, test, debug, document, and maintain software algorithms;
• Implement unit tests, integration tests, and end-to-end tests to ensure quality;
• Lead initiatives by working directly with business partners to define requirements and meet stated needs;
• Serve as Subject Matter Expert for software as necessary;
• Support senior team members on complex projects and architects in decision making for future strategic direction;
• Conduct quality reviews of peers’ code;
• Identify and implement process enhancement opportunities;
• Deploy machine learning models to OpenShift/AWS/EC2/EKS environments;
• Monitor model performance and implement strategies for model retraining and updates;
• Use industry tools like CloudWatch/Dynatrace/Splunk to monitor the applications;
• Conduct experiments to explore new GenAI applications and validate their effectiveness;
• Develop innovative solutions using GenAI for tasks including but not limited to content generation, data augmentation, and anomaly detection;
• Develop and maintain ETL (Extract, Transform, Load) pipelines using Databricks and Pyspark/Scala.

Software Engineering Lead Analyst

Artificial Intelligence

• Lead the design and development of AI capabilities, including NLP, GenAI, predictive modeling, and agent-based automation
• Build AI-driven workflows that simplify multi-step business processes and reduce manual effort
• Translate business problems into clear technical approaches, including data needs, and workflow design
• Validate assumptions, iterate quickly, and refine solutions based on stakeholder feedback
• Work closely with global Finance teams, analysts, and engineering partners to ensure solutions align with program objectives
• Communicate complex AI concepts in clear business terms for senior leaders and operational teams
• Support change management and user adoption by helping stakeholders understand how AI solutions improve their workflows
• Ensure all AI solutions align with enterprise standards for responsible AI
• Contribute to program workstream planning, milestone delivery, and risk mitigation.

Lead Applied AI Analyst

Account Executive

• Achieve sales objectives across St. Louis, MO through strategic territory planning.
• Interpret prescribing and market data to guide territory strategy and identify growth opportunities.
• Engage oncology offices with high quality educational interactions that promote exceptional patient care.
• Meet productivity expectations for customer engagement, reach, and frequency.
• Manage account planning, sales strategy development, and call documentation in Salesforce.
• Complete all administrative responsibilities accurately and on time.
• Attend internal and industry events to strengthen relationships and represent Accredo.
• Travel overnight as needed (approximately 5–10 nights per month).