Senior Operations Analyst

The Cigna Group

Operations Senior Analyst in EviCore managing workflows and collaborating with client services, claims, clinical, and IT organizations. Leading improvements in operational performance with strategic insights.

Posted 7/27/2026full-timeRemote • Colorado • 🇺🇸 United StatesSenior💰 $54,100 - $90,100 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

leads and provides subject matter expertise in collaboration with client services, claims, implementations, clinical, non-clinical, and IT organizations to manage new and existing workflows
Monitors overall operations including review of internal reports and ad-hoc data analysis associated with operational workflows
Identifies ways to improve or enhance operational performance
Has proficient working knowledge of business operations
Has understanding of utilization management, claims operations, IT operations, and call center operations
Develops subject matter expertise in the technical and operational aspects of the company
Collaborates with business and technical partners to gather, evaluate, document, and communicate business and functional requirements
Provides subject matter expertise during the implementation of new clients by integrating workflows into current operations
Assists with functionality and regression testing for program specific enhancements, implementations and code
Provides operational expertise to client services and client operations managers in research and resolution of issues and requests
Researches, designs, develops and maintains new projects and business solutions
Translates business requests into system rules; evaluates existing functionality for operational efficiencies and maintains historical record of system development
Documents and maintains business workflows and requirements, or supports central teams that manage these functions
Coordinates with key leaders and cross-functional stakeholders to execute projects and implementation activities
Assists in preparing internal and external training and direction for clinical and non-clinical staff
Supports the development of key performance metric portfolios as it relates to projects and major company initiatives to include metric development, dashboards, and valuation support.

Requirements

What you’ll need

Bachelor’s Degree (or equivalent) in Business, Health Services, Mathematics, Computer Science or related field of study
1+ years, demonstrated leadership potential and aptitude for working in technology, operations, project management and/or healthcare environments
Experience gathering, documenting, and communicating business and functional requirements
Strong analytical, critical thinking, and problem-solving skills with the ability to evaluate business needs and recommend solutions
Must have proficiency with MS Word, Excel and MS PowerPoint
Basic experience writing and modifying SQL queries for troubleshooting, research, and analysis
Ability to manage multiple priorities independently in a fast-paced environment
Ability to learn new systems and technologies quickly
Strong organization and prioritization skills
Experience identifying process improvement opportunities and documenting workflow enhancements

Benefits

Comp & perks

medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays
leaves of absence