Managing Director – HR Product, Transformation

The Cigna Group

HR Product Managing Director at The Cigna Group leading HR transformation initiatives and product strategies. Overseeing AI integration, automation, and workflow redesign across HR functions in a hybrid work environment.

Posted 7/15/2026full-timePhiladelphia • Connecticut, Montana, New Jersey, Pennsylvania • 🇺🇸 United StatesLead💰 $206,500 - $344,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR product management, transformation strategy, and AI-enabled solutions, with a strong focus on delivering measurable business outcomes and optimizing workflows. Proven ability to lead cross-functional teams and manage stakeholder relationships in complex organizational environments.

Highest-signal resume keywords

HR Product ManagementEnterprise-Scale TransformationAI-Enabled SolutionsStakeholder ManagementWorkflow Redesign

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transformation StrategyProcess RedesignData-Driven Decision MakingBusiness Case DevelopmentPerformance MeasurementOutcome ManagementAI Governance FrameworksService TransformationDigital Self-Service SolutionsCentralized Capability Building

Soft Skills

Exceptional Stakeholder ManagementInfluence Skills

Tools & Technologies

WorkdayServiceNowEmployee Experience PlatformsAI PlatformsVirtual Agent Tools

Industry Keywords

HR TechnologyAutomationDesign-Led Delivery ModelsPeople Technology EcosystemsWorkforce Data Governance

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Define and execute the HR product, agentic solutions, automation, and workflow transformation strategy
Build and lead a small team of design experts who identify opportunities for transformation through AI, automation, and process redesign
Partner cross-functionally to build business cases for transformation and align investments to measurable enterprise value
Partner with functional owners to redesign HR solutions and workflows, ensuring changes are operationally practical and scalable
Partner with HR Technology and HRIT to identify enabling technology needs and solution architecture requirements
Partner with People Analytics to measure outcomes, product performance, adoption, and realized business value
Own the vision, strategy, and roadmap for transforming key HR services and workflows through AI-enabled solutions, automation, and process redesign
Formally stand up and scale a centralized, dedicated HR product and transformation capability, reducing fragmentation and duplicative efforts across the function
Translate HR, business, and employee needs into clear product strategies, prioritized backlogs, business cases, and release roadmaps
Accountable for product value delivery, ensuring investments are aligned to enterprise priorities and measurable outcomes
Serve as the voice of the customer—employee, manager, and HR—in product and design decisions
Ensure solutions are embedded into employee and manager workflows, not treated as standalone tools
Partner with HR Operations to transition solutions into BAU and ensure long-term stability, optimization, and performance
Build and manage the People AI use-case portfolio, including prioritization of copilots, agents, intelligent workflows, and AI-enabled service experiences.

Requirements

What you’ll need

12+ years in HR, product management, HR technology, transformation, service design, or operating model roles
Proven experience building or scaling centralized capabilities, product teams, transformation offices, or design-led delivery models
Demonstrated success delivering enterprise-scale transformation, automation, AI, workflow redesign, or digital self-service solutions
Strong ability to translate business needs into scalable technology, process, data, and workflow solutions
Experience working across HR systems and digital platforms such as Workday, ServiceNow, and employee experience platforms
Strong data-driven decision making, business case development, performance measurement, and outcome management capability
Exceptional stakeholder management and influence skills in a complex, matrixed organization
Experience with People technology ecosystems that include Workday, ServiceNow, enterprise data and AI platforms, and virtual agent/orchestration tools
Experience designing or governing AI use cases in sensitive or regulated business environments
Experience leading service transformation or shared services enablement programs
Experience establishing AI governance frameworks, human-in-the-loop designs, or model risk controls
Familiarity with workforce data governance, semantic stewardship, and the role of trusted business logic in AI-enabled solutions.

Benefits

Comp & perks

medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays
leaves of absence