Senior Advisor – Business Analytics, Customer Engagement

The Cigna Group

Senior Advisor facilitating analytics to enhance customer engagement strategies at Cigna and Evernorth. Responsibilities include translating strategies into measurable outcomes and collaborating across teams.

Posted 7/16/2026full-timeRemote • Connecticut • 🇺🇸 United StatesSenior💰 $112,800 - $188,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in business analytics and customer experience analytics, with a focus on creating and operationalizing analytical frameworks that drive outcome-oriented decision-making. Proficient in translating complex analytical findings into actionable business strategies and insights.

Highest-signal resume keywords

Business AnalyticsCustomer Experience AnalyticsAnalytical FrameworksSQLTableau

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalyticsCustomer Experience AnalyticsAnalytical FrameworksData AnalysisKPI DevelopmentPerformance MetricsSegmentation AnalysisBehavioral AnalysisJourney AnalyticsData-Driven Decision Making

Soft Skills

Excellent CommunicationStorytellingCollaborationStrategic ThinkingBusiness Acumen

Tools & Technologies

SQLPython/RTableauDatabricks

Industry Keywords

Customer EngagementData EnvironmentsPerformance InsightsBusiness StrategyEnterprise Collaboration

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Enable Outcomes-Oriented Customer Engagement Function
Partner with Customer Engagement teams to align analytics and test/learn agendas with strategic priorities for business and enterprise
Translate business strategies into structured measurement approaches, including KPIs, success metrics, and hypotheses for experimentation
Proactively identify opportunities to improve data-driven feedback loop for customer engagement function
Support prioritization of customer engagement capabilities by grounding decisions in data, performance insights, and expected business impact
Evaluate and Optimize Customer Engagement Strategy Performance
Assess the performance and impact of engagement strategies, identifying and enabling opportunities for scaling high-value initiatives
Perform deep dives into performance drivers, including adoption, engagement, friction points, and leakage across journeys
Partner with product and engagement stakeholders to continuously refine experiences based on insights and testing outcomes
Lead Segmentation, Behavioral, and Journey Analytics
Create, operationalize, and evangelize frameworks for segmentation, behavioral, and journey analysis to identify areas of opportunity across the enterprise
Develop and advance analytic solutions and approaches from one-time analyses to repeatable, scalable frameworks and data products
Identify key drivers of customer satisfaction, engagement, and value perception across digital experiences
Influence Decision-Making Through Insight and Storytelling
Translate complex analytical findings into clear, compelling narratives that inform business strategy and enable sustained impact across enterprise
Provide strategic input into prioritization, roadmap decisions, and investment tradeoffs
Anticipate business questions and proactively develop insights to inform decision-making
Enterprise Collaboration
Work across enterprise to incorporate analytics products and insights into enterprise strategic priorities and business growth plans
Serve as a key connector between analytics, customer engagement, and business stakeholders to ensure insights are actionable and adopted
Support a coordinated approach to analytics across fragmented teams and capabilities

Requirements

What you’ll need

Strong experience in business analytics and/or customer experience analytics
Strong business acumen with the ability to connect analytics to financial and strategic outcomes
Demonstrated ability to create and operationalize analytical frameworks to support outcome-oriented decision-making
Experience working in complex, evolving data environments
Excellent communication skills with the ability to translate complex analytics into business and customer implications
Proficiency in analytics tools and platforms (e.g., SQL, Python/R, Tableau, Databricks)

Benefits

Comp & perks

Comprehensive range of benefits
Health-related benefits including medical, vision, dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence