Quality Long Term Planner

The Cigna Group

Quality Long Term Planner supporting workforce capacity planning for NetOps and Provider Call Quality at The Cigna Group. Partnering across the business to forecast demand and assess staffing needs.

Posted 7/15/2026full-timeChattanooga • Arizona, Colorado, Connecticut, Montana, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $93,200 - $155,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce capacity planning, data analysis, and forecasting to support operational efficiency and decision-making. Proficient in building and improving capacity models while effectively communicating insights and recommendations to stakeholders.

Highest-signal resume keywords

Workforce ManagementCapacity PlanningAdvanced Microsoft ExcelAnalytical SkillsData Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Capacity PlanningForecastingData AnalysisStaffing ForecastsPerformance Trend Analysis

Soft Skills

CollaborationInfluencing DecisionsAttention to DetailClear CommunicationBuilding Partnerships

Tools & Technologies

IEXAspectVerint

Industry Keywords

Workforce ManagementSupply ChainHealth Care OperationsFinancial PlanningBudget Planning

About the role

Key responsibilities & impact

Support workforce capacity planning for NetOps and Provider Call Quality.
Partner across the business to forecast demand, assess staffing needs, reduce risk, and help leaders plan for the future with clear, data-driven recommendations.
Build, maintain, and improve capacity models for multiple back-office functions with diverse work types.
Develop monthly demand and staffing forecasts that help leaders balance service goals, productivity, and business risk.
Analyze key performance trends and translate findings into clear recommendations for staffing, hiring, skill conversion, and up-training needs.
Lead monthly operating reviews with functional leaders and matrix partners, sharing results and explaining the impact to forecast plans.
Partner in capacity support meetings to review hiring plans, inventory trends, and short-term needs while offering practical recommendations.
Identify opportunities to improve planning tools, processes, and models so the business can make faster and more effective decisions.
Influence partners at all levels to consider new approaches, take thoughtful risks, and support continuous improvement.
Contribute to team meetings, one-on-one discussions, and other projects that support workforce planning goals.

Requirements

What you’ll need

High school diploma or G.E.D.
5+ years of relevant experience in financial or budget planning, supply chain, workforce management, health care service operations, or a related field.
Advanced Microsoft Excel skills, including the ability to work with large data sets and present insights clearly.
Strong analytical skills with close attention to detail and accuracy.
Ability to communicate data, risks, and recommendations in a clear, concise, and collaborative way.
Ability to build trusted partnerships and influence decisions across teams and levels.
Bachelor’s degree in business, finance, analytics, supply chain, health care administration, or a related field (preferred).
Experience with workforce management applications such as IEX, Aspect, or Verint (preferred).
Capacity planning or supply chain planning experience (preferred).

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence