Senior Customer Service Representative – Patient Scheduling

The Cigna Group

Customer Service Senior Representative at Cigna managing schedules for home infusion visits. Collaborating with Nursing and Pharmacy departments in a fast-paced environment.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while coordinating nursing referrals and scheduling home infusion visits. Proficient in Excel and Outlook, with a focus on data accuracy and effective communication in a dynamic work environment.

Highest-signal resume keywords

Customer Service ExperienceExcel ProficiencyOutlook ProficiencyProblem SolvingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntrySchedulingNursing ReferralsAppointment MonitoringExcel Manipulation

Soft Skills

Detail OrientedProactive Work EthicMultitaskingCritical ThinkingAdaptability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Home InfusionPatient AppointmentsNurse AssignmentsField Staff CoordinationHealthcare Communication

About the role

Key responsibilities & impact

Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches
Completes all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses
Proactively monitors all patient appointments to confirm accuracy
Works with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service
Works with various staff, departments, and prescribers via fax, email, IM, and phone
Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask
Manipulates multiple Excel documents to determine what needs to be completed and urgency of completion
Responds timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules
Investigate/research issues and provide resolution
Take initiative for problem solving with ability to multitask effectively and use critical thinking
Correct and timely entry of data in appropriate systems

Requirements

What you’ll need

High School education or GED required
5+ years of relevant Customer Service experience
High proficiency and regular use of Excel and Outlook required
A pro-active work ethic with ability to be managed/trained virtually
Be detail oriented
Excellent written and oral professional communication skills
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions

Benefits

Comp & perks

medical benefits
vision benefits
dental benefits
well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays
leaves of absence