Intake Care Representative

The Cigna Group

Intake Care Representative managing DME referrals for Evernorth's CarepathRx. Collaborating for efficient patient care and information accuracy, remotely across multiple states.

Posted 7/16/2026full-timeRemote • Florida, Montana, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing DME referrals, ensuring compliance with Medicare guidelines, and maintaining accurate patient accounts. Proficient in coordinating workflows and communicating effectively to support timely order progression.

Highest-signal resume keywords

DME Referral ManagementInsurance VerificationMicrosoft Office ProficiencyAttention to DetailStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryPatient Account ManagementDocumentation ReviewOrder Status TrackingFinancial Responsibility Verification

Soft Skills

MultitaskingTeam Collaboration

Tools & Technologies

Payer PortalsHospital Portals

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Medicare GuidelinesReferral ProcessingIntake WorkflowsClinical Information

About the role

Key responsibilities & impact

Serve as a primary contact for incoming DME referrals, providing clear information on pricing, order status, timelines, and qualification requirements
Advance referrals from intake to readiness by reviewing documentation, identifying gaps, and securing required clinical or insurance information
Verify insurance eligibility and financial responsibility using internal systems, payer portals, and outreach to ensure accurate patient records
Create and maintain complete patient accounts, including demographics, documentation uploads, and authorization details
Coordinate intake workflows across calls, emails, faxes, and hospital portals to support timely order progression
Apply Medicare and same-or-similar guidelines to promote accurate and compliant processing
Monitor referral status within hospital and facility systems and communicate updates or next steps
Post payments accurately and support clean, well-maintained account balances
Partner with teammates to balance workload and support continuous improvement

Requirements

What you’ll need

High School Diploma or GED
Ability to manage multiple workflows while maintaining attention to detail
Strong written and verbal communication skills
Proficiency in Microsoft Office and data entry

Benefits

Comp & perks

Competitive salary
Health insurance
Remote work arrangements
Professional development opportunities
Paid time off
Collaboration with experts