The Access Group

Account Executive

• Sell Access solutions to new customers across the hospitality sector
• Identify and engage new business opportunities through outreach, networking and referrals
• Understand customer challenges and qualify opportunities
• Guide prospects through the sales process
• Build and manage a strong sales pipeline
• Work closely with marketing and product teams to support growth
• Build strong customer relationships and demonstrate how software can help customers achieve more

• Sell Access solutions to new customers across the hospitality sector
• Identify and engage new business opportunities through outreach, networking and referrals
• Understand customer challenges and qualify opportunities
• Guide prospects through the sales process
• Build and manage a strong sales pipeline
• Work closely with marketing and product teams to support growth
• Build strong customer relationships
• Show customers how software can help them achieve more

Project Manager

• Own end-to-end delivery of multiple large-scale projects, including ERP implementations, software development initiatives, and bespoke integrations
• Drive planning, resource management, financial tracking, and overall project governance to achieve delivery targets and customer satisfaction goals
• Lead weekly project and customer meetings, ensuring clear communication on progress, risks, and financials
• Chair steering committee meetings and provide regular executive-level reporting
• Partner with technical, development, and Professional Services teams to ensure seamless execution
• Collaborate with the PMO/Program Management on timelines, resourcing, and issue resolution
• Ensure project documentation, milestones, and sign-offs are completed in line with established methodology
• Identify and communicate opportunities for process improvements, upsell, or cross-sell during project delivery
• Act as a mentor and role model to junior Project Managers, supporting team development and best practice sharing

Customer Success Manager

• Own and be accountable for the success of a portfolio of valued customers
• Ensure adherence to contractual obligations while identifying risks and opportunities
• Lead continuous improvement initiatives
• Build relationships with key stakeholders, including C-suite executives
• Drive customer adoption of Access solutions and realisation of ROI and business outcomes
• Boost retention, renewals, and advocacy while preventing churn
• Influence internal teams to deliver exceptional customer experiences
• Handle issues across product, support, and billing teams
• Create service improvement plans to drive customer satisfaction
• Generate upsell opportunities and revenue growth
• Monitor product adoption and guide customers through best practices and product roadmaps
• Coordinate and conduct in-person, multi-product Quarterly Business Reviews and periodic reviews
• Provide regular progress reports and demonstrate the value of Access solutions
• Attend company meetings in London and Loughborough

Chief Marketing Officer

• Set the brand direction across the Small Business Division product portfolio
• Shape positioning, messaging, tone of voice and visual identity for each product brand
• Ensure alignment with the wider Access Group brand
• Lead brand integration for newly acquired products
• Create a clear and repeatable framework for integrating new brands into Access
• Own the social media strategy
• Guide messaging, channels and engagement with small business audiences
• Collaborate with content and product teams to maintain a consistent, clear and compelling brand story across every channel

Head of Brand Marketing – SBD

Support Engineer

• Provide remote technical support to customers, diagnosing and resolving issues while delivering a high standard of service.
• Troubleshoot complex technical problems and manage support cases.
• Keep customers informed throughout the resolution process.
• Configure and support the Paytronix platform.
• Provide guidance to help customers get the most value from their solutions.
• Create and maintain documentation.
• Contribute product feedback.
• Work with internal teams to continuously improve support processes and customer outcomes.

Technical Support Engineer

Consultant

• Deliver engaging training sessions on the Guestline Property Management System (PMS), predominantly onsite during customer implementations, with occasional remote training.
• Tailor your approach to a wide range of users, including reception, housekeeping, reservations, events, accounts and management teams.
• Configure Guestline solutions, including GuestStay, GuestPay and GuestVoucher, to meet customer requirements and support successful implementations.
• Work closely with customers, project managers, internal teams and third-party providers to test, validate and prepare systems for go-live, including integrations with distribution, electronic point of sale (EPOS) and restaurant booking systems.
• Partake in customer demonstrations and adhoc training session delivery on the system.
• Provide expert guidance, demonstrations and ongoing support to help customers onboard successfully and get the best value from their Access Hospitality solutions.

Associate Consultant – Hospitality

Account Manager

• Define and develop the partnerships strategy for the Accommodation division
• Build and manage relationships with technology partners
• Lead partnership onboarding and enablement
• Collaborate with Sales, Marketing, and Support teams

Senior Partnership Manager

Sales

• Leading a team of direct salespeople to exceed sales quota goals
• Setting sales strategy to win new business
• Identifying opportunities to expand adoption of products and services
• Managing and executing a sales pipeline/forecast
• Conducting customer facing presentations utilizing effective selling methods
• Working closely with multiple departments within Paytronix
• Identifying “at risk” customers and coordinating resources to resolve issues
• Driving the sales team on weekly, monthly and quarterly sales goals

Sales Manager, Convenience Stores

• Build strong, trusted relationships with customers while serving as their primary point of contact throughout their Paytronix lifecycle.
• Partner with customers to define and measure success outcomes through strategic business reviews (QBRs), providing advice, thought leadership, feature recommendations and best practices that maximize the value of their investment, including Professional Services offerings such as Flexpoints.
• Conduct onboarding and kickoff sessions that establish strong customer relationships, define engagement expectations and ensure customers understand the goals and benefits of their Customer Success Plan.
• Research account history, onboarding progress, customer data and project details in Salesforce to prepare for customer engagements and coordinate kickoff meetings with the appropriate stakeholders.
• Organize and lead ongoing customer engagements to review outcomes, refresh customer objectives, answer questions, and monitor product adoption and engagement while maintaining alignment with evolving customer priorities.
• Proactively identify customer risks, coordinate internal action plans, facilitate engagement with subject matter experts as needed, and partner with cross-functional teams to strengthen customer relationships and support long-term retention.
• Collaborate closely with Account Managers, Technical Success Managers, Technical Support Engineers, Product and other internal teams to deliver an exceptional customer experience while ensuring the voice of the customer is represented internally.

Product Manager

• Own product strategy and direction for your area
• Run discovery work — speaking to customers
• Work closely with engineering to keep delivery moving
• Partner with sales, marketing, and customer teams to bring products to market

Senior Product Manager

• Lead strategic renewal conversations for high-value customer accounts
• Build clear, practical business cases focusing on outcomes
• Shape negotiation strategies around pricing and contract terms
• Support the wider team by acting as an escalation point

Principal Renewal Account Manager

Engineering Manager

• Lead, coach and develop a high-performing engineering team
• Partner with Product, Design and other stakeholders to deliver customer-focused solutions
• Drive engineering excellence through modern cloud-based development practices

Engineering Manager – Hospitality F&B

Implementation Specialist

• Lead end-to-end software implementation projects, creating and managing project plans, tracking risks and issues, and keeping customers informed and engaged throughout.
• Run customer workshops to capture requirements, map processes and confirm outcomes, setting and managing realistic expectations at every stage.
• Deliver confident presentations and training sessions — both remotely and on-site — tailored to different audiences and levels of system knowledge.
• Work closely with internal teams and third parties to coordinate dependencies, manage scope and change control, and ensure projects are delivered on time and within budget.

Implementation Manager

• Deliver marketing campaigns across channels like email, social media, events and digital platforms, making sure everything is accurate and on schedule.
• Work closely with design, content and digital teams to coordinate assets and get campaigns ready to launch.
• Support marketing events such as webinars, including setup, communications and follow-up to ensure a smooth experience.
• Maintain campaign data and produce performance reports, spotting trends and raising any issues early.

Account Executive

Account Executive

Project Manager

Customer Success Manager

Head of Brand Marketing – SBD

Technical Support Engineer

Associate Consultant – Hospitality

Senior Partnership Manager

Sales Manager, Convenience Stores

Customer Success Manager

Senior Product Manager

Principal Renewal Account Manager

Engineering Manager – Hospitality F&B

Implementation Manager

Marketing Executive