Technical Support Engineer

The Access Group

Technical Support Engineer resolving customer issues and supporting Paytronix users for Access, a business management software provider. Configuring platforms, managing cases, documenting solutions, and improving support outcomes.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing remote technical support, troubleshooting complex issues, and configuring the Paytronix platform. Strong ability to create technical documentation and improve support processes while maintaining high customer service standards.

Highest-signal resume keywords

Customer Service ExperienceTechnical Support ExperiencePaytronix Platform ConfigurationCRM Platforms (Salesforce Service Cloud)Point-of-Sale (POS) Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingTechnical DocumentationProcess ImprovementApplication Programming Interfaces (APIs)Agile MethodologiesArtificial Intelligence ToolsOnline Ordering Platforms

Soft Skills

Strong Communication SkillsCalm Under PressureIndependent WorkCollaboration

Tools & Technologies

Salesforce Service CloudIntercomPaytronix Platform

Industry Keywords

Hospitality IndustryCustomer Relationship ManagementPoint-of-Sale Systems

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide remote technical support to customers, diagnosing and resolving issues while delivering a high standard of service.
Troubleshoot complex technical problems and manage support cases.
Keep customers informed throughout the resolution process.
Configure and support the Paytronix platform.
Provide guidance to help customers get the most value from their solutions.
Create and maintain documentation.
Contribute product feedback.
Work with internal teams to continuously improve support processes and customer outcomes.

Requirements

What you’ll need

3–5 years of Customer Service and Technical Support experience required, preferably in the Hospitality Industry.
Experience with customer relationship management (CRM) platforms such as Salesforce Service Cloud or communication tools such as Intercom.
Experience with point-of-sale (POS) systems, online ordering platforms, application programming interfaces (APIs), or Agile ways of working.
Experience creating technical documentation, improving processes, or using artificial intelligence tools such as Copilot, Claude, or ChatGPT.
Strong communication skills and ability to explain technical concepts simply.
Ability to investigate complex issues and remain calm under pressure.
Ability to work independently, manage competing priorities, and collaborate with wider teams.

Benefits

Comp & perks

22 days paid time off
11 company paid holidays
Medical insurance
Dental insurance
Vision insurance
5% 401(k) company match
Range of other benefits that you can choose from
Employee development and career progression opportunities
Success plan and opportunities to accelerate your career