The Access Group

QA Engineer

• Work with your Scrum team to deliver high quality software through a mix of automated and manual testing
• Improve and maintain our test automation frameworks, using artificial intelligence tools where they add value
• Carry out exploratory and structured testing to check functionality, user experience and edge cases
• Use artificial intelligence to support test creation, analyze issues and spot patterns that help guide your testing

Quality Engineer

Product Manager

• Own and grow our Customer Success Products portfolio, such as Flight Paths, Premier and Customer Success Plans, so customers see value fast.
• Partner with our Software Companies to design products that make sense for customers across their journey.
• Lead a team of Success Product Managers, helping them use data well, think clearly and build products that lift consolidated margin and support a strong team engagement score.
• Work closely with Sales, Marketing, Professional Services and Product teams so our success products are easy to sell, simple to deliver and support better Flight Path In Time and stronger Total Net Promoter Score.

Success and Services Product Leader

SEO Marketing

• Oversee the full content process, from planning topics to preparing articles for publication.
• Work closely with freelance writers, offering clear briefs, timely feedback and steady support.
• Edit and refine articles so they’re accurate, engaging and aligned with our brand voice.
• Keep our content plans updated and organized so everyone knows what’s coming next.

SEO Operations Specialist

Marketing

• Lead the proposition and product marketing strategy for our legal portfolio, setting clear positioning, messaging and go-to-market plans that support ambitious revenue and growth goals.
• Turn customer and market insight into simple, practical guidance that shapes what we build, how we sell and how we help customers get more value over time
• Define the go to market strategy for each new proposition and product launch based on the commercial goals we seek and you will challenge and shape best practice in each instance
• Partner with senior leaders across Product, Sales and Customer Success to drive commercial decisions, influence roadmaps and champion customer lifetime value
• Lead transformation programmes that lift how we work, from sales enablement to value frameworks, so teams are better equipped to win, retain and grow customers.

Director of Proposition Marketing

• Support integrated marketing campaigns across digital channels, email marketing, and events to generate qualified leads for the business
• Assist with event marketing activities including trade shows, webinars, and industry events, handling everything from planning through to post-event follow-up
• Create and manage marketing content working with the Content Manager to develop email campaigns, social media posts, and landing pages with consistent messaging
• Support lead management processes by helping to qualify and nurture prospects, working closely with sales teams to ensure smooth handoffs

Marketing Programs Manager – Maternity Cover

Financial Planning and Analysis

• Form a close partnership with the General Manager and their leadership team to guide decisions and support the success of the division
• Provide clear, timely financial reporting and insight to help senior colleagues understand performance and spot opportunities
• Lead forecasting, planning and budgeting, making sure our processes are reliable and help the business stay on track
• Review commercial cases and support decisions that contribute to long-term growth

Finance Business Partner

Account Executive

• Build strong relationships with new and existing customers, helping them understand how our products can support their aims
• Work closely with colleagues across Marketing, Product and Customer Success to create interest and identify opportunities for customers to expand how they use Access software
• Lead conversations that explore customer challenges, shaping tailored demonstrations and proposals that clearly show the value of our solutions
• Manage a healthy pipeline of opportunities, keeping accurate records and staying proactive in your follow up so customers always feel supported

Account Manager

• Build and manage your own pipeline
• Understand what your customers need
• Use our sales tools to keep your records accurate
• Work with teams across Sales, Marketing and Product

Account Manager – Local Government

Engineer

• Continuously evolve our ITSM platform (Freshservice) to ensure it remains highly available, robust, and empowering for all users
• Deliver maintenance and break-fix solutions for tooling issues and fulfil BAU requests for system changes
• Manage and administer our enterprise ITSM ecosystem including Freshservice, Device42 CMDB, and the integrations we have with other business solutions
• Develop and maintain integrations between ITSM, CMDB, and enterprise systems using REST APIs

ITSM Tooling Engineer

• own a portfolio of clients
• actively identify upsell and cross-sell opportunities
• collaborate with sales, marketing, and support teams
• ensure customers see real value
• handle issues quickly and strategically
• track performance and market trends
• contribute to account strategies for growth

Regional Account Manager

• Collaborate with the selling team to close complex sales
• Discover opportunities in sales
• Nailing sales and post-sale activities
• Work with clients and account situations

Regional Account Executive

• Identify and target prospective clients in the events and hospitality sector
• Deliver compelling pitches and demos, and negotiate contracts, pricing, and renewals
• Own the commercial relationship for your account portfolio and meet revenue targets
• Proactively identify cross-sell and upsell opportunities
• Partner with Customer Success on quarterly reviews and upsell initiatives
• Support strategic projects, coach junior Account Executives, and contribute to team training

Sales Executive

Human Resources

• Lead acquisition due diligence and integration support
• Drive employee relations and leadership development
• Manage harmonisation and onboarding programmes
• Deliver strategic insights and continuous improvement

HR Acquisitions Adviser

Director

• Aligning Sales, Product, Marketing, CS, Engineering, and Group teams on shared priorities
• Delivering sales and commercial transformation programmes across the division
• Leading structural pricing strategy across the product portfolio
• Aligning OKRs across functions and driving ARR, GRR, NRR, and NPS and leading monthly forecasting, consolidation and performance reporting

Commercial Director

• Drive new business growth in the US Market across 1–50 site hospitality groups in a hunter-led role
• Maintain strategic farming relationships and partner with Front-of-House Account Managers to uncover and close cross-sell opportunities for Operations Solutions
• Develop an in-depth understanding of the Customers’ business & identify upsell & cross opportunities across the Access Solution Portfolio’s (software, services & support)
• Maintain and deepen customer relationships by proactively managing your portfolio, engaging stakeholders at all levels, and uncovering opportunities for account expansion and increased satisfaction
• Achieve a sales target for software licenses and consultancy through new business acquisition and cross-sell opportunities
• Build solution sales capability & become accredited across the relevant Access portfolio
• Build solution knowledge & be responsible for preparing & delivering your own customer proposals with support from pre-sales team remotely
• Manage the end-to-end pipeline building & sales process from RFI, RFP, presentation, negotiation and contracting
• Support marketing and customer engagement – e.g. webinars, events, case study creation, attend exhibitions or attend meetings in support of other salespeople
• Use these assets to self-generate leads & opportunities
• Use the Access toolset to maximize customer engagement and provide regular reporting – Salesforce, Clari, ZoomInfo, Consensus & Customer Success Portal
• Ability to work dynamically and at pace to grow as new products or new acquisitions are added to the portfolio