The Access Group

Account Executive

• Act as the main point of contact for your customers, building strong relationships that support retention, satisfaction and account growth.
• Identify and develop expansion and upsell opportunities, shaping clear strategies that meet customer needs and business goals.
• Manage the full sales process, from requests for information and proposals through presentations, negotiation and contracting.
• Ensure a smooth handover to our projects team once a sale is complete, staying involved to support a positive customer experience.

Inside Sales Representative – Hospitality, Food and Beverage

Content Marketing Manager

• Manage content projects from brief to publication, keeping timelines clear and removing blockers.
• Work closely with teams across design, digital and product to keep content production smooth and collaborative.
• Create content directly using artificial intelligence tools, taking ownership of output from brief to publication, as well as shaping clear briefs and providing direction to external contributors.
• Review content to make sure it meets our tone of voice, is accurate and supports our content strategy.

Content Operations Manager

Analyst

• Manage user access across our systems, making sure the right people have the right access at the right time using identity governance tools.
• Run access reviews and campaigns, helping us meet security policies and regulatory requirements in a clear and practical way.
• Support joiners, movers and leavers by handling onboarding and offboarding smoothly for employees, contractors and third parties.
• Investigate and resolve identity and access‑related incidents, working closely with security and technology teams when needed.

IAM Analyst

Manager

• Build and shape clear product propositions based on customer needs
• Work closely with product, marketing, and sales teams
• Create simple, helpful content like one-pagers and pitch decks

Propositions Manager

Solutions Engineer

• Solution Design & Demonstration: Translate accommodation business requirements into proposed technology solutions, prepare tailored demo environments with client-specific hospitality workflows, and configure software to demonstrate proof-of-concept solutions
• Client Engagement & Presentations: Deliver compelling product demonstrations and webinars to hospitality clients, support sales meetings with technical expertise, and lead discovery sessions to uncover operational pain points
• Proposal Development & Documentation: Contribute to RFIs and RFPs with detailed, client-tailored responses, assist in creating scope-of-work documentation, and collaborate with onboarding teams to ensure seamless project handovers
• Sales Enablement & Content Creation: Develop video content and digital assets to support sales efforts, create compelling case studies and demonstration materials that showcase solution value across different accommodation types
• Market Intelligence & Product Advocacy: Work with product teams to communicate customer feedback and market trends, educate internal teams on new product enhancements, and maintain expertise in emerging hospitality technology solutions

Solutions Consultant

• Design and deliver tailored product demonstrations
• Create and maintain Salesforce demo environments
• Partner with sales for technical discovery
• Demonstrate AI-powered use cases

Technical Solutions Consultant

Engineering Manager

• Sit as part of the NPE Product Development Leadership Team, taking responsibility for the management of software development and delivery across the division
• Define and communicate a compelling vision and strategy to your engineering teams
• Shape and manage the delivery of solutions across the NPE division
• Make a significant contribution to increasing the profitability of the divisional portfolio

Engineering Director

Sales

• Lead and develop high-performing teams across new business and account management
• Build and deliver a sales strategy for micro, small, and medium business segments
• Put disciplined sales processes in place for teams
• Oversee forecasting, pipeline health, and performance rhythms

Sales Director – ERP, Small Business Division

Customer Success Manager

• Lead a large, global Customer Success organisation (spanning Customer Success and Professional Services) building trusted relationships and driving measurable outcomes such as adoption, engagement and customer value
• Shape the customer journey end‑to‑end by creating simple, scalable approaches that improve product usage and support key regional goals
• Work closely with senior leaders across the business to improve account growth metrics such as expansion and retention, while delivering strong services revenue, margin and utilisation performance
• Play an active role in the Customer Success leadership team, influencing strategy, shaping performance expectations and guiding regional execution
• Champion customer advocacy and experience metrics, including NPS, ensuring continuous improvement across regions

Customer Success Leader

• Design and execute content strategies that guide HR, Finance, and IT stakeholders through the autonomous buying journey
• Create high‑impact content assets—including pillar pages, comparison guides, research reports, ROI tools, landing pages, case studies, and demo-focused assets
• Collaborate closely with Product Marketing, Digital/PPC, Sales Enablement, Creative, ABM, and Demand Generation teams
• Measure and optimise content performance, refresh high‑value pages, repurpose long‑form assets, and respond quickly to market triggers

Content Strategy Lead

Marketing

• partner with Commercial and Customer Success teams to run renewal and commercial campaigns
• develop clear, proactive customer communication strategies
• build self‑service customer experiences by activating campaigns from intelligence platforms
• use customer data to identify risks, opportunities, and campaign triggers
• provide data‑driven insights that guide targeting, segmentation, and customer marketing strategy
• contribute to strategic retention marketing by improving lifecycle frameworks

Divisional Marketing Manager – Customer Self-Service, Retention

Content Manager

• Write web pages, landing pages, and long‑form content
• Turn complex software capabilities into clear value messages for construction buyers
• Create comparison pages, product explainers, and campaign assets
• Work with design to brief and refine visuals that support your content

Digital Content Executive – Construction Software

• Own the full new business sales lifecycle — from prospecting and qualification through negotiation and contract execution — focused exclusively on net-new ERP opportunities.
• Build and advance a healthy pipeline through outbound activity, industry presence, referrals, executive networking, and disciplined territory planning.
• Lead structured discovery conversations across finance and operational stakeholders, translating workflow complexity into compelling value narratives and business cases.
• Navigate multi-functional buying committees and close six- and seven-figure SaaS agreements using a formal sales methodology (e.g., MEDDICC, Challenger, or similar).
• Maintain accurate forecasting and pipeline hygiene in Salesforce while partnering cross-functionally with Solutions Consulting, Professional Services, and leadership to drive successful deal outcomes.

Salesforce Administrator

• Act as the primary system administrator for a Salesforce environment supporting 5,000+ users, ensuring system stability, performance, and data integrity.
• Manage user access, roles, profiles, page layouts, custom fields, reports, and dashboards to support business operations.
• Automate and optimise processes using Salesforce tools such as Flows, validation rules, and approval processes.
• Provide ongoing user support, troubleshoot system issues, and deliver training to enhance adoption across the organisation.

QA Engineer

• Work with your Scrum team to deliver high quality software through a mix of automated and manual testing
• Improve and maintain our test automation frameworks, using artificial intelligence tools where they add value
• Carry out exploratory and structured testing to check functionality, user experience and edge cases
• Use artificial intelligence to support test creation, analyze issues and spot patterns that help guide your testing