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Associate Consultant – Hospitality
The Access GroupAssociate Consultant in Hospitality providing training on software solutions to hotel users. Collaborating with project managers and teams to ensure successful software implementations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering training on Property Management Systems, particularly Guestline, while providing tailored support to diverse user groups. Proficient in configuring solutions and ensuring successful system implementations through collaboration with various stakeholders.
Highest-signal resume keywords
Guestline PMS ExperienceMicrosoft 365 ProficiencyPowerShell UsageNetworking Concepts KnowledgeCustomer-Focused Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property Management System ConfigurationSystem Testing and ValidationIntegration with EPOS SystemsTraining Session DeliveryCustomer Onboarding Support
Soft Skills
Engaging CommunicationTailored Training ApproachCollaboration with Teams
Tools & Technologies
GuestStayGuestPayGuestVoucherWindows 10Windows 11
Industry Keywords
Hospitality SoftwareTCP/IPActive DirectoryCustomer DemonstrationsAdhoc Training
Tech Stack
Tools & technologiesTCP/IP
About the role
Key responsibilities & impact- Deliver engaging training sessions on the Guestline Property Management System (PMS), predominantly onsite during customer implementations, with occasional remote training.
- Tailor your approach to a wide range of users, including reception, housekeeping, reservations, events, accounts and management teams.
- Configure Guestline solutions, including GuestStay, GuestPay and GuestVoucher, to meet customer requirements and support successful implementations.
- Work closely with customers, project managers, internal teams and third-party providers to test, validate and prepare systems for go-live, including integrations with distribution, electronic point of sale (EPOS) and restaurant booking systems.
- Partake in customer demonstrations and adhoc training session delivery on the system.
- Provide expert guidance, demonstrations and ongoing support to help customers onboard successfully and get the best value from their Access Hospitality solutions.
Requirements
What you’ll need- Experience working with hotel property management systems such as Guestline PMS, OPERA, Mews, Agilysys or similar hospitality software.
- Knowledge of Microsoft operating systems, including Windows 10 and Windows 11.
- Understanding of networking concepts, Transmission Control Protocol/Internet Protocol (TCP/IP) and Active Directory.
- Experience using Microsoft 365 and PowerShell, with strong problem-solving skills and a customer-focused approach.
Benefits
Comp & perks- 25 days leave a year
- Health contribution
- Charity days allocated to support a cause