Customer Success Manager

The Access Group

Customer Success Manager responsible for client relationships and success strategies at Paytronix. Building partnerships based on trust and enabling customer engagement.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success Management, focusing on building strong relationships with customers and driving value through strategic business reviews and effective onboarding. Proficient in cross-functional collaboration and advocating for customer needs to enhance the overall customer experience.

Highest-signal resume keywords

Customer Success ManagementSaaS Product SupportStrategic Business ReviewsCross-Functional CollaborationExecutive Stakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Communication SkillsInterpersonal SkillsListening SkillsEmpathyCuriosity

Tools & Technologies

Salesforce

Industry Keywords

Customer Relationship ManagementOnboardingCustomer EngagementCustomer RetentionProfessional Services

About the role

Key responsibilities & impact

Build strong, trusted relationships with customers while serving as their primary point of contact throughout their Paytronix lifecycle.
Partner with customers to define and measure success outcomes through strategic business reviews (QBRs), providing advice, thought leadership, feature recommendations and best practices that maximize the value of their investment, including Professional Services offerings such as Flexpoints.
Conduct onboarding and kickoff sessions that establish strong customer relationships, define engagement expectations and ensure customers understand the goals and benefits of their Customer Success Plan.
Research account history, onboarding progress, customer data and project details in Salesforce to prepare for customer engagements and coordinate kickoff meetings with the appropriate stakeholders.
Organize and lead ongoing customer engagements to review outcomes, refresh customer objectives, answer questions, and monitor product adoption and engagement while maintaining alignment with evolving customer priorities.
Proactively identify customer risks, coordinate internal action plans, facilitate engagement with subject matter experts as needed, and partner with cross-functional teams to strengthen customer relationships and support long-term retention.
Collaborate closely with Account Managers, Technical Success Managers, Technical Support Engineers, Product and other internal teams to deliver an exceptional customer experience while ensuring the voice of the customer is represented internally.

Requirements

What you’ll need

5+ years of Customer Success, Account Management or other post-sales customer relationship management experience supporting SaaS products.
Proven ability to build credibility and influence with executive stakeholders, including C-level customer contacts.
Strong communication, presentation and interpersonal skills, including experience leading strategic customer business reviews.
Strong listening skills with the ability to ask thoughtful questions, understand customer priorities and anticipate customer needs.
Ability to quickly build rapport, foster trusted relationships and identify opportunities to simplify processes and improve the customer experience.
Empathy, curiosity and a genuine desire to help customers succeed.
Comfort with ambiguity and a creative, solutions-oriented approach to problem solving.
Experience advocating for customers' needs across an organization and driving solutions through cross-functional collaboration.

Benefits

Comp & perks

22 days paid time off
11 company paid holidays
Medical, dental & vision insurance
5% 401(k) company match
A range of other benefits to choose from