Stryker

Customer Support

• Process orders for materials or merchandise from sales staff or direct customer contact.
• Maintain customer files with sales contracts and other information.
• Give price quotations, complete order sheets, and check price and quantity of items.
• Distribute order sheets to respective departments and coordinate order status, shipping dates, prices, and product availability.
• Respond professionally to customer inquiries via phone and CRM regarding orders and support.
• Research and resolve order discrepancies using critical thinking.
• Accurately process various order types via phone, email, and EDI.
• Proactively manage open sales orders for timely shipments and communication.
• Collaborate cross-functionally with Sales, Finance, Distribution, and Technical Service.
• Maintain accurate records in CRM and ERP systems.

Bilingual Customer Service Agent

Consultant

• Provide expert clinical support during Trauma procedures
• Educate and train healthcare professionals on innovative portfolio
• Act as a trusted partner in the OR, delivering technical expertise
• Work flexibly across weekdays, weekends, and occasional on-call shifts

Clinical Consultant, Trauma

Robotics

• Be the ‘go-to’ person in complex knee or hip operations by providing technical and clinical specialist expertise to our customers
• Attend surgical procedures and assist surgeons and hospital staff in the effective use of Stryker products
• Provide segmentation and planning of Mako cases by using software to prepare preoperative CT data

Robotics Product Specialist

Outside Sales

• Achieve sales results in line with the annual sales target
• Provide expert clinical support on interventional neurovascular procedures.
• Act as subject matter expert for AIS portfolio: anatomy, imaging, device usage, workflow optimisation, patient pathway improvement.
• Support live cases as required (in-lab, hybrid theatre) to assist with device set-up, optimal technique and operator training.
• Design and deliver education programmes, workshops, simulation training (in hospital / training centre) for cross-functional hospital teams.
• Develop training materials, aid in accreditation & competency programmes.
• Mentor internal staff and external stakeholder groups to enhance knowledge of stroke pathways, neurovascular devices, and workflow best-practice.
• Partner with territory sales and marketing to develop and implement growth plans for key AIS accounts in UK&I.
• Identify and engage key opinion leaders (KOLs), clinical champions, stroke network leads; build strong relationships to shape clinical adoption and practice patterns.
• Monitor competitor landscape, clinical evidence, hospital workflow changes and provide insight to Business Unit & Marketing teams.
• Ensure that all educational, training and device support activities are aligned with delivering better patient outcomes and hospital efficiency.

Territory Sales Manager – Stroke

Account Executive

• Responsible for sales activities in the Zurich and Eastern Switzerland region.
• Identify and develop new customer opportunities.
• Conduct sales and negotiation meetings.
• Provide hands-on support to users in the operating room (OR) and practical, application-oriented consultation.
• Develop tailored concepts and financing plans.
• Actively participate in trade shows, conferences and professional meetings.

Sales Representative – Orthopaedic Instruments

Clinical Research

• Lead the planning and execution of complex clinical studies that advance innovation in stroke care
• Collaborate with cross-functional teams
• Ensure compliance with regulatory standards
• Drive operational excellence to deliver high-quality results
• Define and manage program scope
• Develop and maintain a comprehensive program schedule
• Create and manage program budgets
• Partner with project teams to develop Quality Plans
• Establish and execute a risk management plan
• Develop a Procurement Management Plan

Principal Clinical Study Manager

Field Engineer

• Support a designated service territory along with repairing and delivering Stryker equipment
• Perform all quality control checks and preventative maintenance
• Utilize computer software for documentation and ordering parts
• Maintain excellent customer relationships and support sales efforts
• Work independently and collaborate with teammates on projects

Associate Field Service Technician

• Assume responsibility for sales activities of our innovative products in the Sports Medicine / Arthroscopy product area
• Manage the operational and strategic oversight of your sales territory in Vienna and Lower Austria
• Execute targeted new-customer acquisition and provide customer support for surgical departments in hospitals regarding the use of our innovative products
• Implement targeted sales and marketing strategies and negotiate with chief physicians, hospital administrations, clinical engineers, and purchasing departments
• Advise and train medical and nursing staff on product application in the operating room and through workshops and trial placements
• Prepare needs-based customer orders and develop financing plans
• Actively participate in trade fairs, congresses and professional conferences to expand your network and generate new opportunities

Sales Representative, Sports Medicine – Arthroscopy

• Provide training and support for surgeons and OR staff before and during procedures in the handling of the Mako System in the Greater Soest area.
• Conduct OR briefings and instruction for clinical and technical leadership on the Mako System and its installed applications (hip and knee total joint replacement).
• Explain software workflows to prepare preoperative CT data for compatibility with the Mako System and support the surgeon in preoperative planning.
• Prepare previews of upcoming procedures using the Mako System.
• Plan, organize and deliver training programs and presentations for users from the OR and radiology departments.
• Coordinate newly acquired customers in collaboration with the endoprosthetics sales team.
• Provide sales support for product-specific inquiries at trade shows and congresses.

Associate Product Specialist – Mako Robotics

• Own and grow the Joint Replacement business across the assigned territory
• Drive new business development while managing and expanding existing accounts
• Build strong, trust-based relationships with surgeons, theatre staff, and hospital stakeholders
• Provide expert product support and case coverage in theatre
• Develop and execute structured territory business plans, including pipeline and forecasting
• Position Stryker’s Joint Replacement portfolio through a consultative, value-led sales approach
• Collaborate cross-functionally and act as a role model within the sales team
• Operate with the highest standards of ethics, compliance, and professionalism

Senior Sales Representative, Joint Replacement – West & Southwest Netherlands

Account Manager

• Support the planning, execution and monitoring of sales activities to achieve territory targets in alignment with the manager
• Coordinate and support indirect sales channels (agents and distributors), ensuring engagement, performance and pipeline accuracy
• Act as a key point of contact for customers following product implementation, ensuring high-quality service and long-term partnerships
• Support price negotiations and contract preparation in line with internal guidelines
• Manage and coordinate tender processes, ensuring timely, compliant and effective execution
• Collect competitive intelligence and collaborate with Marketing to support pricing and product offering strategies
• Coordinate logistics and product distribution activities (LTC, STC, demos)
• Build strong relationships with hospital stakeholders, including head nurses and hospital administration
• Support product launches, promotions and educational initiatives in collaboration with cross-functional teams
• Contribute to accurate forecasting and regular business reviews
• Support KOL management and understand individual customer value drivers
• Promote and ensure compliance with company policies, quality standards and ethical guidelines.

Associate Territory Manager, CMF – Central & Southern Italy

Sales

• Maximizes revenues from sales of the organization’s products through a base of reseller partners
• Locates, evaluates, and recruits potential channel partners
• Supports partners throughout the sales process
• Responsible for the quality of service provided to main customers post-implementation
• Formulates and modifies Customer Service Levels Agreements (SLA's)
• Collaborates with other departments to secure customer satisfaction
• Maintains market share and customer satisfaction of existing customers
• Implements strategy at local level in coordination with other managers
• Manages and organizes training for sales force and coordinates agents’ activity
• Regular reporting to Regional Sales Manager

Sales Partner, Visualization, COMMs

• Maximizes revenues from sales of the organization's products and/or services through a base of reseller partners.
• Locates, evaluates and recruits potential channel partners.
• Supports partners throughout the sales process in all sales-oriented activities.
• Responsible for the quality of service provided to main customers after product implementation.
• Works closely with other departments to secure customer satisfaction through ongoing development of work processes.

Sales Partner – Endoscopy

• Become the go-to expert for your product line, trusted by surgeons and hospital staff.
• Grow the territory through a mix of strategic hunting and thoughtful farming.
• Build strong customer relationships in an area where local presence genuinely matters.
• Execute quarterly and annual business plans with full responsibility over your revenue streams.
• Support surgeons and theatre staff before, during, and after cases when required.
• Manage contracts, pricing, quotes and demo resources with precision and ownership.
• Keep our customers up to date on portfolio changes, product innovations and education programs.
• Represent Stryker at exhibits, trade shows and educational labs.
• Uphold industry-leading compliance, quality and regulatory standards.

Sales Representative, Instruments

• Acquisition of new customers
• Planning, executing and monitoring of all measures necessary to guarantee achieving budget
• Supervision, development and engagement of the assigned sales team
• Control all resources and materials in related sales area
• Optimize resources and responsibility for running a profitable business
• Coordination of distribution and logistics of the product
• Customer care for physicians, surgical/theatre staff and hospital administration
• Implement national strategy in terms of referrals program, education, marketing
• Be responsible for the accuracy of the forecast
• Prepare regular business reviews to be shared with manager
• Supervise agents/dealer activity
• Conduct training with PM/BDM where necessary to internal and/or external stakeholders
• Take accountability of the KOLs
• Conduct price negotiations and contractual preparation within in-house guidelines