Process orders for materials or merchandise from sales staff or direct customer contact.
Maintain customer files with sales contracts and other information.
Give price quotations, complete order sheets, and check price and quantity of items.
Distribute order sheets to respective departments and coordinate order status, shipping dates, prices, and product availability.
Respond professionally to customer inquiries via phone and CRM regarding orders and support.
Research and resolve order discrepancies using critical thinking.
Accurately process various order types via phone, email, and EDI.
Proactively manage open sales orders for timely shipments and communication.
Collaborate cross-functionally with Sales, Finance, Distribution, and Technical Service.
Maintain accurate records in CRM and ERP systems.

Requirements

Post-Secondary Education
Two years’ experience working in a call center/customer service environment
Bilingualism (Fluent in both French and English, to include writing and speaking)

Benefits

Health insurance
Bonus eligible

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

order processingprice quotationsorder managementcustomer file maintenanceorder discrepancy resolutioncritical thinkingEDI processingsales order management

Soft skills

professional communicationcustomer servicecollaborationproblem-solvingorganizational skills

Certifications

Post-Secondary Education