Customer Support

• Assist and guide customers to the right answers
• Solve customer concerns
• Help customers understand and optimize the use of clients' products or services
• Provide customer support by phone for top-tier brands and clients
• Work scheduled project hours: Monday–Friday, 7am–12am PST; Saturday–Sunday, 2pm–12am PST

Bilingual English/Spanish phone support specialist serving ModSquad’s global brand clients

Customer Support Specialist – English/Spanish Bilingual

Bilingual English/Spanish phone support specialist assisting customers for ModSquad’s global brand clients. Remote, flexible part-time work with scheduled Pacific-time project hours.

• Brindar atención y solución a consultas de clientes Win.
• Gestionar crosseling durante la atención

Asesores remotos de atención al cliente y cross-selling para telecomunicaciones Win

Teleoperador de Atención al Cliente, Turno Tarde

Asesores remotos atendiendo consultas de clientes Win y gestionando cross-selling. NetCall Perú ofrece servicios de telecomunicaciones y ventas directas e indirectas.

• Atender a clientes como asesor(a) de atención al cliente
• Trabajar desde casa en modalidad 100% remota
• Cumplir turnos de lunes a domingo con descanso rotativo
• Participar en capacitaciones en turno tarde
• Gestionar llamadas o atención durante jornadas full time, semi full o part time

Asesor(a) remoto de atención al cliente para Partner Service, empresa de telecomunicaciones

Atención al Cliente, Turno Tarde, Semi Full Time, Part Time

Asesor(a) remoto de atención al cliente para Partner Service, empresa de telecomunicaciones. Gestión de clientes en turnos full time, semi full o part time.

• Gestionar las consultas y resolver problemas de los clientes
• Coordinar con otros departamentos para ofrecer soluciones integrales
• Analizar las necesidades de los clientes para mejorar los servicios
• Colaborar en la creación de estrategias de mejora continua
• Trabajar de lunes a domingo con descanso rotativo
• Horarios full time: 7:00 am a 3:15 pm o 10:00 am a 6:15 pm
• Horarios semi full: 8:00 am a 2:00 pm o 9:00 am a 3:00 pm
• Horarios part time: 9:00 am a 1:00 pm o 10:00 am a 2:00 pm

Customer service advisor serving Claro telecommunications customers for Partner Service in Peru

Asesor de Atención al Cliente

Customer service advisor resolving Claro telecommunications customer inquiries for Partner Service. Remote role with rotating schedules and customer-focused service improvement.

• Brindar atención al cliente respecto a consultas sobre sus servicios de internet hogar
• Atender consultas sobre telefonía fija
• Gestionar cambios de plan
• Gestionar instalaciones de servicios
• Participar en capacitación remota de 21 días

Asesor remoto de atención al cliente para servicios de telecomunicaciones de Claro en Lima

Atención al Cliente

Asesor remoto atendiendo consultas de internet hogar y telefonía fija de Claro. Gestionando cambios de plan e instalaciones sin realizar ventas.

• Provide customer support via email, chat, and phone (inbound and outbound)
• Respond to customer inquiries in a professional and timely manner
• Assist customers with questions, troubleshooting, and issue resolution
• Escalate complex issues to the appropriate team when necessary
• Maintain accurate records in customer support systems
• Contribute to improving overall customer experience
• Support assignments may vary from 10–20 hours per week to up to 40 hours per week for larger projects
• Participate in short pilot periods with possible extended collaboration depending on client needs

Multilingual customer support agent helping European businesses deliver AI-enhanced customer experiences

Customer Support Agent

Multilingual customer support agent assisting European businesses via email, chat, and phone. Supporting AI-enhanced customer experience teams across international projects.

• Enter critical and sensitive information into state, local, and national databases
• Interpret and apply guidelines, references, procedures, laws, and court orders
• Process and maintain confidential physical and digital records
• Examine, verify, code, analyze, update, delete, and route law-enforcement data and case files
• Transmit, originate, receive, and route teletype messages
• Coordinate prisoner transports into the county, other states, and nationally
• Operate standard office equipment and video/audio software for review
• Provide customer service by phone, in person, and through other communication methods
• Support internal units, external departments, law-enforcement agencies, and community members
• Respond to public-records requests in accordance with disclosure laws
• Process high-level priority requests
• Collaboratively transition in-progress work to the next shift

Clark County law-enforcement records specialist managing criminal justice data and public requests

Sheriff's Support Specialist II

Sheriff’s Support Specialist II managing criminal justice records, databases, and court-order information for Clark County. Providing public service and operational support across 24/7 law-enforcement functions.

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions.
• Clarify confusion and ensure first-contact resolution.
• Follow up effectively with service partners and internal departments to ensure case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure high customer satisfaction.
• Build sustainable customer relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support continual improvement of TDCX’s Quality Management System.

Customer Service Representative supporting customers for TDCX, a global BPO and CX solutions provider

Customer Service Representative

Customer Service Representative supporting customers across communication channels for TDCX, a global BPO and CX solutions provider. Resolving issues, ensuring first-contact resolution, and improving customer experience.

• Support customers of a global streaming media and entertainment company
• Build rapport with callers while assisting with movies, TV shows and animated stories
• Provide customer service and technical support
• Troubleshoot streaming services on phones, smart TVs and other devices
• Use multiple applications simultaneously
• Work remotely from home using employer-provided equipment

Customer Support Representatives assisting users of a global streaming media and entertainment service

Customer Support Representative, Streaming Services

Customer Support Representatives assisting users of a global streaming media and entertainment service. Troubleshooting streaming issues and providing customer and technical support remotely.

• Deliver the highest level of customer service experience
• Answer customer calls and online chat inquiries
• Reset passwords and assist with creating accounts
• Upload documents and answer general questions
• Help customers manage their accounts
• Verify eligibility for coverages and review healthcare options
• Find creative solutions to consumer problems
• Diagnose, assess, and resolve problems or issues in a timely manner
• Maintain expertise on the company, product, and policies
• Complete self-study, training, testing, and required certifications
• Follow regulated communication guidelines, procedures, and policies
• Input customer information into a database
• Perform various administrative duties as assigned

Remote customer service representative supporting healthcare and insurance customers for TEKsystems

Remote customer service representative supporting healthcare and insurance customers for TEKsystems. Handling calls, chats, account assistance, eligibility verification, and issue resolution.

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Customer Support Specialist – English/Spanish Bilingual

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Atención al Cliente, Turno Tarde, Semi Full Time, Part Time

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Atención al Cliente

Customer Support Agent

Sheriff's Support Specialist II

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Customer Support Representative, Streaming Services

Customer Service Representative