Spiko

Community Manager

• Build and grow Spiko's CFO community: Create a destination that CFOs genuinely want to be part of.
• Plan and execute events: Own the end-to-end production of exclusive lunches, breakfasts, roundtables, and networking events for prospects and clients. Handle logistics, guest curation, speaker selection, and post-event follow-ups.
• Launch and manage Spiko’s newsletter: Create a high-quality, recurring newsletter that delivers genuine value to CFOs, market insights, peer benchmarks, expert perspectives, to keep the community engaged between events.
• Capture customer testimonials: Identify happy clients, produce compelling case studies and testimonials (written and video), and integrate them into our marketing and sales materials.
• Produce content for our social channels and animate online forums: Write, coordinate, and publish content (articles, LinkedIn posts, video snippets, event recaps) that reinforces Spiko's thought leadership among finance decision-makers.
• Develop co-marketing opportunities: Identify and engage relevant partners (accounting firms, CFO networks, industry associations) to amplify community reach.
• Measure and optimize impact: Track community growth, event attendance, engagement metrics, and pipeline contribution. Use data to continuously improve formats, content, and outreach.

Field Marketing Lead

Conversion Rate Optimizer

• Develop a deep understanding of our customers and their journeys, by analyzing user behavior through web analytics tools (GA4), heatmapping tools (Clarity, Hotjar, Contentsquare), and insights from sales calls.
• Own and continuously enrich the experimentation roadmap, by crafting clear hypotheses based on behavioral insights, competitive analysis of leading fintech players, and internal data; prioritize tests using a structured framework and manage technical delivery.
• Build high-impact landing pages in close collaboration with the design team to create compelling variations, and work with local teams to adapt messaging to each market.
• Take ownership of tracking and measurement, by managing the tagging plan and ensuring accurate conversion tracking across the funnel.
• Monitor CRO performance, by analyzing test results and turning them into actionable learnings.

Conversion Rate Optimization Lead

Account Executive

• identify, pursue, and sign new key accounts in the Italian market.
• Build and maintain strong relationships with clients to ensure growth and satisfaction.
• Manage the entire sales process independently, from prospecting to closing.
• Develop and implement effective sales strategies tailored to the Italian market.
• Track performance metrics, provide regular updates to the Head of Sales, and collaborate closely with the founders.
• Gather insights from prospects and clients to inform product and go-to-market decisions.

Operations

• Run daily middle-office and payment operations
• Execute and monitor fund subscriptions and redemptions
• Manage banking flows: SWIFT, SEPA, multi-currency settlements
• Match incoming wires with client orders; identify and resolve mismatches and blocked operations
• Manage liquidity and ensure timely settlement across all flows
• Maintain reconciliations across funds, banks and entities
• Own fund operations and valuation support
• Run the operational cycle of Spiko's five funds, each with distinct technical specifics
• Contribute to NAV and share-value calculation alongside our external fund administration partners
• Monitor and coordinate the portion of fund operations delegated to external partners
• Identify, escalate and resolve operational anomalies in fund mechanics
• Contribute to financial infrastructure and new product development
• Partner with Product and Engineering on infrastructure projects — instant withdrawals, segregation (cantonnement), creation of individual client accounts, routing across products
• Participate in the end-to-end launch of new financial products
• Work with our Legal & Compliance team on new agreements with banks, fund administrators and other partners
• Continuously automate and improve operational processes to scale without breaking
• Contribute to regulatory reporting and risk management
• Participate in regulatory and risk reporting — including prudential reporting to ACPR
• Implement and improve first-line controls on client money flows
• Strengthen the auditability and robustness of operational processes
• Support clients on operational matters
• Track and assist clients with subscriptions, redemptions, transfers and withdrawals
• Resolve operational issues affecting client money movements
• Act as a bridge between operations and our customer-facing teams

Fund Operations Analyst

Financial Planning and Analysis

• Build and grow Spiko's CFO community: Create a destination that CFOs genuinely want to be part of.
• Plan and execute events: Own the end-to-end production of exclusive lunches, breakfasts, roundtables, and networking events for prospects and clients.
• Launch and manage Spiko’s newsletter: Create a high-quality, recurring newsletter that delivers genuine value to CFOs—market insights, peer benchmarks, and expert perspectives—to keep the community engaged between events.
• Capture customer testimonials: Identify satisfied clients and produce compelling case studies and testimonials (written and video), integrating them into our marketing and sales materials.
• Produce content for our social channels and animate online forums: Write, coordinate, and publish content (articles, LinkedIn posts, video snippets, event recaps) that reinforces Spiko's thought leadership among finance decision-makers.
• Develop co-marketing opportunities: Identify and engage relevant partners (accounting firms, CFO networks, industry associations) to amplify community reach.
• Measure and optimize impact: Track community growth, event attendance, engagement metrics, and pipeline contribution. Use data to continuously improve formats, content, and outreach.

CFO – Community & Events Lead

Customer Success Manager

• Respond to and manage inbound support requests across channels, addressing queries from individual, corporate, and institutional investors across several European markets.
• Resolve client issues efficiently while maintaining timely follow-up to build trust and long-term satisfaction.
• Design, train, and continuously improve AI-powered support workflows to handle high-volume, low-complexity requests - freeing up your time for high-value client interactions.
• Triage and prioritize requests, ensuring critical issues are escalated and resolved promptly.
• Collaborate on the creation and maintenance of support documentation (FAQ, help center articles, response templates).
• Proactively monitor client health indicators to identify at-risk accounts or growth opportunities across segments.
• Gather and synthesize client feedback from both segments to inform product roadmap decisions and service improvements.
• Act as the dedicated CSM for our most strategic clients - build deep relationships, run regular business reviews, proactively identify expansion and upsell opportunities, and ensure they get maximum value from Spiko's products.
• Design and execute scalable engagement strategies - automated check-ins, educational content, and in-app nudges - to drive adoption and satisfaction across our growing portfolio of 5,000+ clients without requiring individual touchpoints.
• Identify recurring pain points in the client experience (common support tickets, confusing product flows, documentation gaps) and translate them into concrete improvement proposals.
• Work closely with Product, Engineering, and Ops to prioritize and implement changes that reduce ticket volume and increase client autonomy.
• Build and refine internal playbooks and escalation procedures so the support function scales smoothly as the client base grows.
• Leverage AI tools to automate first-line support, analyze ticket trends, and proactively surface answers to clients before they need to reach out.