Spiko

Account Executive

• Own the go-to-market strategy and drive end-to-end execution of the full sales cycle, from prospecting to account management for our embedded product (Spiko API)
• Dive deep into product and regulatory nuances to run technically complex sales processes autonomously, without relying on product or engineering support at every step
• Collaborate closely with the product team to translate market and partner feedback into roadmap priorities
• Work closely with the compliance team to navigate the regulatory landscape and deliver solutions that effectively meet customers' needs while fully integrating regulatory requirements
• Represent Spiko at top-tier fintech conferences and events across Europe
• For more senior profiles: as the business scales, you'll help build and mentor the wider sales function.

Senior Account Executive – Embedded, API

Customer Support

• Respond to and manage inbound support requests across channels, addressing queries from individual, corporate, and institutional investors across several European markets.
• Resolve client issues efficiently while maintaining timely follow-up to build trust and long-term satisfaction.
• Design, train, and continuously improve AI-powered support workflows to handle high-volume, low-complexity requests.
• Triage and prioritize requests, ensuring critical issues are escalated and resolved promptly.
• Collaborate on the creation and maintenance of support documentation (FAQ, help center articles, response templates).
• Rely on automated health scores and triggers to flag at-risk or growth accounts at scale, minimizing manual review.
• Gather and synthesize client feedback from both segments to inform product roadmap decisions and service improvements.
• Design and execute scalable engagement strategies to drive adoption and satisfaction across our growing portfolio of 5,000+ clients.
• Identify recurring pain points in the client experience and translate them into concrete improvement proposals.
• Work closely with Product, Engineering, and Ops to prioritize and implement changes that reduce ticket volume and increase client autonomy.
• Build and refine internal playbooks and escalation procedures so the support function scales smoothly as the client base grows.
• Leverage AI tools to automate first-line support, analyze ticket trends, and proactively surface answers to clients.

Customer Care / Customer Support Specialist

Financial Planning and Analysis

• Own Spiko's presence at third-party events and trade shows: Work with the local sales and marketing teams to pick the industry conferences, fintech salons, and CFO summits worth showing up to across Europe. Make each one count: manage booths and sponsorships, secure speaking slots for the team, and turn every appearance into qualified pipeline.
• Plan and execute Spiko's own events: Own the end-to-end production of exclusive lunches, breakfasts, roundtables, and networking events for prospects and clients. Handle logistics, guest curation, speaker selection, and post-event follow-ups.
• Build and grow Spiko's CFO community: Create a community CFOs want to be part of. It's built in the room first, through the lunches, roundtables, and conferences where finance leaders meet their peers and keep coming back.
• Between events, you'll bring them together in one place online, through a dedicated community tool.
• Keep the community warm between events: Alongside the events themselves, run a recurring newsletter (market insights, peer benchmarks, expert takes), share event recaps and highlights on LinkedIn, and keep that space active.
• Develop co-marketing opportunities: Identify and engage relevant partners (accounting firms, CFO networks, industry associations) to amplify community reach.
• Measure and optimize impact: Track community growth, event attendance, engagement metrics, and pipeline contribution. Use data to continuously improve formats, and outreach.

Field Marketing Lead, CFO Community

• Lead Spiko’s licensing initiatives in the UK, including an investment firm application with the FCA, and serve as the primary point of contact with the FCA
• Contribute to building Spiko’s compliance infrastructure, including comprehensive compliance policies, procedures, and systems for Spiko’s UK-regulated entity
• Serve as the Money Laundering Reporting Officer (MLRO) and AML/CFT Compliance Officer for our UK-regulated entity; own Spiko UK’s AML/CFT programs
• Report on compliance matters to the board of the UK entity
• Ensure the timely submission of all mandatory regulatory reporting and reports
• Provide independent oversight of the UK compliance framework, ensuring that program requirements are robust and effectively implemented
• Provide compliance advice on market expansion, new product development, and operational changes
• Manage compliance requirements from counterparties (banks, asset managers, PSPs, digital asset partners), and serve as the primary compliance point of contact for partner-related compliance inquiries and audit
• Stay current on UK and FCA regulatory developments, assess impact on Spiko’s operations and develop and implement expanded compliance policies and procedures as needed

Compliance Officer – MLRO, FCA Investment Services

Senior Account Executive – Embedded Finance

Operations

• Run daily middle office and payment operations
• Execute and monitor fund subscriptions and redemptions
• Manage banking flows: SWIFT, SEPA, multi-currency settlements
• Match incoming wires with client orders; identify and resolve mismatches and blocked operations
• Manage liquidity and ensure timely settlement across all flows
• Maintain reconciliation across funds, banks and entities
• Own fund operations and valuation support
• Run the operational cycle of Spiko's 5 funds, each with distinct technical specifics
• Contribute to NAV and share-value calculation alongside our external fund administration partners
• Monitor and coordinate the portion of fund operations delegated to external partners
• Identify, escalate and resolve operational anomalies in fund mechanics
• Contribute to financial infrastructure and new products
• Partner with Product and Engineering on infrastructure projects - instant withdrawals, segregation (cantonnement), creation of individual client accounts, routing across products
• Participate in the launch of new financial products end-to-end
• Work with our Legal & Compliance team on new agreements with banks, fund administrators and other partners
• Continuously automate and improve operational processes to scale without breaking
• Contribute to regulatory reporting and risk
• Participate in regulatory and risk reporting - including prudential reporting to ACPR
• Implement and improve first-line controls on client money flows
• Strengthen the auditability and robustness of operational processes
• Support clients on operational matters
• Track and accompany clients on subscriptions, redemptions, transfers and withdrawals
• Resolve operational issues affecting client money movements
• Act as a bridge between operations and our customer-facing teams

Fund Operations Analyst

Conversion Rate Optimizer

• Develop a deep understanding of our customers and their journeys , by analyzing user behavior through web analytics tools (GA4), heatmapping tools (Clarity, Hotjar, Contentsquare), and insights from sales calls.
• Own the website roadmap , by prioritizing new pages, redesigns and structural improvements based on business goals, and managing delivery with design and engineering.
• Build high-impact landing pages in close collaboration with the design team to create compelling variations, and work with local teams to adapt messaging to each market.
• Own and continuously enrich the experimentation roadmap, by crafting clear hypotheses based on behavioral insights, competitive analysis of leading fintech players, and internal data; prioritize tests using a structured framework and manage technical delivery.
• Take ownership of tracking and measurement, by managing the tagging plan and ensuring accurate conversion tracking across the funnel.
• Monitor website performance , from traffic and conversion to page speed, and turn results into actionable learnings.

CRO, Website Lead

• Own Spiko's presence at third-party events and trade shows: Work with the local sales and marketing teams to pick the industry conferences, fintech salons, and CFO summits worth showing up to across Europe.
• Make each one count: manage booths and sponsorships, secure speaking slots for the team, and turn every appearance into qualified pipeline.
• Plan and execute Spiko's own events: Own the end-to-end production of exclusive lunches, breakfasts, roundtables, and networking events for prospects and clients.
• Build and grow Spiko's CFO community: Create a community CFOs want to be part of. It's built in the room first, through the lunches, roundtables, and conferences where finance leaders meet their peers and keep coming back.
• Keep the community warm between events: Alongside the events themselves, run a recurring newsletter (market insights, peer benchmarks, expert takes), share event recaps and highlights on LinkedIn, and keep that space active.
• Develop co-marketing opportunities: Identify and engage relevant partners (accounting firms, CFO networks, industry associations) to amplify community reach.
• Measure and optimize impact: Track community growth, event attendance, engagement metrics, and pipeline contribution. Use data to continuously improve formats, and outreach.

Field Marketing Lead – CFO Community

Customer Success Manager

• As Customer Success Manager for Strategic Accounts, you are the dedicated partner for Spiko's most important clients.
• You own the full relationship with our VIP accounts, from deep onboarding through retention and expansion and act as the bridge between these clients and Spiko's Product, Engineering, and Operations teams.
• Your job is not just retention. It ensures that our most strategic clients are actively growing with Spiko: increasing their exposure, adopting more of the platform, and becoming long-term partners.
• You also help design scalable engagement strategies for our broader client base.
• Act as the dedicated CSM for Spiko's most strategic clients - build deep relationships, run regular business reviews, and ensure they get maximum value from Spiko's products
• Proactively identify expansion and upsell opportunities within the existing portfolio and coordinate with the commercial team to act on them
• Monitor account health indicators to identify at-risk accounts early and take action before churn materializes
• Act as the senior escalation point for complex issues from VIP clients - coordinate resolution across Product, Compliance, and Operations
• Design and execute scalable engagement strategies - automated check-ins, educational content, and in-app nudges to drive adoption and satisfaction across our growing portfolio without requiring individual touchpoints
• Gather and synthesize client feedback from all segments to inform product roadmap decisions and service improvements
• Identify recurring pain points in the client experience and translate them into concrete improvement proposals for Product, Engineering, and Ops
• Build and refine internal playbooks, escalation procedures, and success frameworks so the CS function scales smoothly as the client base grows

Customer Success Manager – Strategic Accounts

• Hunting & Closing : identify, pursue, and sign new key accounts in the French market.
• Account Management : Build and maintain strong relationships with clients to ensure growth and satisfaction.
• Full Sales Cycle Ownership : Manage the entire sales process independently, from prospecting to closing.
• Sales Strategy : Develop and implement effective sales strategies tailored to the French market.
• Reporting & Insights : Track performance metrics, provide regular updates to the Head of Sales, and collaborate closely with the founders.
• Market Feedback : Gather insights from prospects and clients to inform product and go-to-market decisions.

Account Executive, French Market

• identify, pursue, and sign new key accounts in the German market
• Build and maintain strong relationships with clients to ensure growth and satisfaction
• Manage the entire sales process independently, from prospecting to closing
• Develop and implement effective sales strategies tailored to the German market
• Track performance metrics, provide regular updates to the Head of Sales, and collaborate closely with the founders
• Gather insights from prospects and clients to inform product and go-to-market decisions

Account Executive, German market

Sales

Embedded & API Sales

• identify, pursue, and sign new key accounts in the German market.
• Build and maintain strong relationships with clients to ensure growth and satisfaction.
• Manage the entire sales process independently, from prospecting to closing.
• Develop and implement effective sales strategies tailored to the German market.
• Track performance metrics, provide regular updates to the Head of Sales, and collaborate closely with the founders.
• Gather insights from prospects and clients to inform product and go-to-market decisions.

Account Executive, German Market

Community Manager

• Build and grow Spiko's CFO community: Create a destination that CFOs genuinely want to be part of.
• Plan and execute events: Own the end-to-end production of exclusive lunches, breakfasts, roundtables, and networking events for prospects and clients. Handle logistics, guest curation, speaker selection, and post-event follow-ups.
• Launch and manage Spiko’s newsletter: Create a high-quality, recurring newsletter that delivers genuine value to CFOs, market insights, peer benchmarks, expert perspectives, to keep the community engaged between events.
• Capture customer testimonials: Identify happy clients, produce compelling case studies and testimonials (written and video), and integrate them into our marketing and sales materials.
• Produce content for our social channels and animate online forums: Write, coordinate, and publish content (articles, LinkedIn posts, video snippets, event recaps) that reinforces Spiko's thought leadership among finance decision-makers.
• Develop co-marketing opportunities: Identify and engage relevant partners (accounting firms, CFO networks, industry associations) to amplify community reach.
• Measure and optimize impact: Track community growth, event attendance, engagement metrics, and pipeline contribution. Use data to continuously improve formats, content, and outreach.