Customer Success Manager – Strategic Accounts

Spiko

Customer Success Manager managing strategic accounts for Spiko, a Paris-based fintech. Focused on growth, retention, and engagement strategies for VIP clients.

Posted 7/11/2026full-timeParis • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

As Customer Success Manager for Strategic Accounts, you are the dedicated partner for Spiko's most important clients.
You own the full relationship with our VIP accounts, from deep onboarding through retention and expansion and act as the bridge between these clients and Spiko's Product, Engineering, and Operations teams.
Your job is not just retention. It ensures that our most strategic clients are actively growing with Spiko: increasing their exposure, adopting more of the platform, and becoming long-term partners.
You also help design scalable engagement strategies for our broader client base.
Act as the dedicated CSM for Spiko's most strategic clients - build deep relationships, run regular business reviews, and ensure they get maximum value from Spiko's products
Proactively identify expansion and upsell opportunities within the existing portfolio and coordinate with the commercial team to act on them
Monitor account health indicators to identify at-risk accounts early and take action before churn materializes
Act as the senior escalation point for complex issues from VIP clients - coordinate resolution across Product, Compliance, and Operations
Design and execute scalable engagement strategies - automated check-ins, educational content, and in-app nudges to drive adoption and satisfaction across our growing portfolio without requiring individual touchpoints
Gather and synthesize client feedback from all segments to inform product roadmap decisions and service improvements
Identify recurring pain points in the client experience and translate them into concrete improvement proposals for Product, Engineering, and Ops
Build and refine internal playbooks, escalation procedures, and success frameworks so the CS function scales smoothly as the client base grows

Requirements

What you’ll need

3 to 5 years in a customer success or strategic account management role, ideally in a startup, fintech, or B2B SaaS environment.
Experience managing corporate or institutional clients is a strong plus
Excellent communicator - written and verbal.
Comfortable leading business reviews with senior stakeholders (CFOs, Heads of Treasury, C-level) and presenting data-driven recommendations
Comfortable working with clients across multiple European jurisdictions.
Experience in fintech, asset management, or payments is a strong plus
Proactive relationship builder - you spot expansion signals before clients ask, and create structured touchpoints without waiting to be triggered.
Highly organized and self-directed. You manage a book of accounts, not a queue, and take full ownership of outcomes
Fluent in French (native level) with excellent written skills, and professionally proficient in English.
Any additional European language (Spanish, Italian, German…) is a strong plus.

Benefits

Comp & perks

Competitive package depending on experience + Stock Options
Offices: in central Paris
Remote work: up to 2 days per week and one full remote week per month
The best tech for your job: latest-generation laptops and industry-leading software
Health insurance: 100% covered by Spiko
Monthly Budget to cover different perks of choice
Transport: 50% of public transport pass covered or the Forfait Mobilités Durables (FMD)
Referral Bonus
Social life: regular afterworks and biannual offsites

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementData-Driven RecommendationsClient OnboardingBusiness ReviewsClient Feedback Synthesis

Soft Skills

Excellent CommunicationHighly OrganizedSelf-Directed