Spectrum Association Management

Community Manager

• Serve as the face of the organization and liaison between HOA boards, homeowners, and vendors
• Passionately live the Same Day Response Policy and provide excellent customer service
• Manage daily, weekly, and monthly tasks for a portfolio of associations
• Plan for and facilitate association board meetings and annual meetings
• Vendor relations including bidding, contract negotiations, and project management
• Consult with other departments in support of communities
• Risk management, insurance coordination, and litigation support
• Prepare budgets and manage the finances of associations
• Attend approximately 25-40 evening board meetings annually and be available for after-hours emergencies
• Own tasks and projects end-to-end and coordinate with mentors and peers as needed

Property Manager / Community Manager – HOA Communities

Accounting Manager

• Complete daily tasks related to managing the accounts payable and receivable functions for numerous clients managed by Spectrum AM
• Post incoming homeowner, builder and developer payments and other income to CINC accounts
• Establish new customer accounts and transfers
• Enter and update vendor data in CINC
• Receive and make outbound calls to/from community managers, vendors, developers, and builders to clarify requests, obtain documentation, and resolve issues
• Track accounts to ensure postings are correct and accounts are not billed unnecessarily
• Collaborate with team to ensure time service and quality goals are met
• Develop strong relationships with internal community managers to support client’s bookkeeping needs
• Contribute to team projects and process improvement initiatives
• Perform other duties as assigned by manager or team lead
• Work in a fast-paced, high-volume environment requiring exceptional accuracy

Accounting Clerk, Entry Level

• Act as the liaison between HOA boards of directors, homeowners, and vendors as the face of the organization.
• Passionately live the Same Day Response Policy and provide customer service excellence.
• Engage with board members and homeowners in assigned communities.
• Manage daily, weekly, and monthly tasks for a portfolio of associations.
• Plan for and facilitate association board meetings and annual meetings; attend ~25-40 evening meetings annually.
• Manage vendor relations, including bidding and project management for large projects.
• Consult with other departments in support of communities.
• Provide risk management, insurance, and litigation support.
• Prepare budgets and manage the finances of the associations.
• Be available for after-hour emergencies and perform additional tasks as necessary.

Community Manager, HOA

• Provide direction to Community Managers and guide the department to deliver service meeting or exceeding client expectations
• Manage, lead, and develop a team of Community Managers and other staff; provide ongoing development, training, and coaching
• Become the technical expert on Texas Property Code
• Manage daily activities including determining Community Manager work assignments and reviewing employee activities for completeness, accuracy, and effectiveness
• Develop relationships with Boards of Directors and solve escalated homeowner challenges
• Work closely with the Division Director on staff development, customer portfolio, and division direction
• Handle frequent customer evening board meetings and site drives to learn properties served
• Fiscal management, presentation skills, negotiation, HR requirements, conflict resolution, planning, and legal requirements
• Attend occasional evening meetings (typically 6 p.m. to 8 p.m.) and drive for Spectrum AM as needed
• Report to the Division President for Client Relations and follow company office hours (Mon–Fri 8 a.m.–5 p.m.)

Area Manager – HOA Community Management

• Serve as the face of the organization; liaison between HOA board of directors, homeowners, and vendors
• Take ultimate ownership in completing tasks and projects and be a customer service champion
• Manage vendor relationships and operate a portfolio of associations
• Passionately live the Same Day Response Policy
• Engage with board members and homeowners in your community
• Manage daily, weekly, and monthly tasks for a portfolio of associations
• Plan for and facilitate association board meetings and annual meetings
• Vendor relations, including bidding and project management process
• Consult with other departments in support of your communities
• Risk Management, Insurance, and Litigation Support
• Prepare budgets and manage the finances of the associations
• Attend approximately 25-30 evening board meetings annually and handle after-hours emergencies
• Perform additional tasks as necessary

Property/Community Manager – HOA Communities

• Act as the liaison between HOA boards of directors, homeowners, and vendors.
• Passionately live our Same Day Response Policy.
• Engage with board members and homeowners in your community.
• Manage daily, weekly, and monthly tasks for a portfolio of associations.
• Plan for and facilitate association board meetings and annual meetings.
• Vendor relations, including the bidding and project management process.
• Consult with other departments in support of your communities.
• Risk Management, Insurance, and Litigation Support.
• Prepare budgets and manage the finances of the associations.
• Must be available for after-hour emergencies.
• Perform additional tasks as necessary.

Property / Community Manager – HOA Communities

• Act as the face of the organization and liaison between HOA boards, homeowners, and vendors
• Passionately live Same Day Response Policy and be a customer service champion
• Engage with board members and homeowners in your community
• Manage daily, weekly, and monthly tasks for a portfolio of associations
• Plan for and facilitate association board meetings and annual meetings
• Vendor relations, including bidding and project management
• Consult with other departments in support of your communities
• Risk management, insurance, and litigation support
• Prepare budgets and manage the finances of the associations
• Be available for after-hour emergencies
• Complete tasks and projects with ownership and positive attitude

Property/Community Manager, HOA Communities

Bookkeeper

• Oversee the consistent, accurate delivery of accounting services for customers (balance sheets, income statements, bank reconciliations, general ledger reports, cash disbursements, cash flow statements) for over 500 customers.
• Manage, lead, and develop a team of bookkeepers and other staff to ensure consistent service product delivery.
• Provide staff with ongoing development, positive motivation, training, and coaching.
• Develop and maintain positive relationships with banking partners, vendors, internal staff, and external customers.
• Autonomous, proactive leadership of the department and service delivery.
• Manage daily activities of staff, review employee activities for completeness, accuracy, and effectiveness.
• Support and lead fraud prevention efforts both internally and on behalf of customers.
• Banking, client set up, deposits, reporting, and tax preparation responsibilities.
• Be an always-positive opinion-maker in the leadership team and believe in the good in people.
• Must commute to San Antonio office daily for team collaboration, onsite functions, staff development, and leadership meetings.

Bookkeeping Manager, Financial Services

Client Services Representative

• Inspect homes for compliance by driving through neighborhoods Spectrum serves in Midland and Odessa (approximately 2 days per week) and note compliance issues
• Use personal vehicle for community drives (mileage reimbursed)
• De-escalate and resolve conflicts with difficult or upset homeowners; provide customer service and conflict resolution
• Perform administrative duties in the office when not driving neighborhoods
• Work with homeowners regarding compliance issues, improvement requests, and resolution of those issues and requests
• Receive Homeowner payments, answer billing questions, order office supplies, and follow up on outstanding issues
• Respond to customer inquiries by understanding the inquiry, reviewing previous similar inquiries and responses, researching information, assembling and forwarding information to the customer, and verifying customer understanding
• Continually increase job knowledge by participating in educational opportunities and reading/understanding governing documents of each homeowner’s association
• Attend board meetings when necessary
• Answer internal and external emails and phone calls; contribute to a positive team environment

Client Relations Representative, Administrative, Community Support

• Oversee business operations and sales in our Austin, Waco, and Temple Markets
• Manage approximately 15 work-family members with ambitions to double team size
• Manage and support the deadline-driven needs of local property associations and maintain high standards for work culture
• Approximately 40% of time building client relationships and supporting sales and growth of the division
• Approximately 40% of time on staff and team development, including monthly one-on-one meetings, development plans, and accountability conversations
• Approximately 20% of time on projects, change management implementation, learning and development and company activities
• Develop and maintain strong relationships with a large portfolio of customers
• Ensure optimized and consistent operations of a complex service product
• Uphold the company-wide commitment to provide amazing same-day customer service
• Report to the Vice President of Spectrum AM and perform other duties as assigned by the executive team
• Attend evening board meetings and drive occasionally for Spectrum AM business

Division President – HOA Community Management

• Oversee business operations and sales in Austin, Waco, and Temple markets
• Manage approximately 15 team members with ambitions to double team size and support deadline-driven needs of local property associations
• Maintain high standards for a fantastic work culture for the team
• Report to the Vice President of Spectrum AM and perform with high autonomy and proactivity
• Allocate ~40% time to relationship building and client relations to support sales and division growth
• Allocate ~40% time to staff and team development, including monthly one-on-ones, development plans, and accountability conversations
• Allocate ~20% time to projects, change management implementation, learning and development, and company activities
• Develop and maintain strong relationships with a large portfolio of customers
• Ensure optimized and consistent operations of a complex service product
• Uphold company-wide commitment to provide amazing same-day customer service
• Perform other duties as assigned by the executive team