Act as the liaison between HOA boards of directors, homeowners, and vendors as the face of the organization.
Passionately live the Same Day Response Policy and provide customer service excellence.
Engage with board members and homeowners in assigned communities.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan for and facilitate association board meetings and annual meetings; attend ~25-40 evening meetings annually.
Manage vendor relations, including bidding and project management for large projects.
Consult with other departments in support of communities.
Provide risk management, insurance, and litigation support.
Prepare budgets and manage the finances of the associations.
Be available for after-hour emergencies and perform additional tasks as necessary.
Requirements
Approximately ten (8+) years of solid work experience.
Ability to attend or run evening meetings (usually 30-40 per year).
High-level organizational skills in fast fast-paced environment.
Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.).
Ability to catch on to other business computer systems.
Strong customer-friendly and informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfortable with public speaking in small and large meetings.
Great conflict management skills in sometimes stressful situations.
Experience with gathering bids for large projects and management of those projects.
Must be available for after-hour emergencies.
Must be able to commute to local office daily for the first year (initial training period).
Valid auto insurance meeting minimum state requirements with policy limits of at least $100,000.00 per accident and $50,000.00 per person; proof required at time of hire.