Managing Director, Industrials
Catalant Technologies
Director of Admissions
Lightfully Behavioral Health
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $100,000 per year
Job Level
Lead
About the role
- Provides supervision, support and coaching to employees. Other supervisory activities include (but are not limited to):
- Interviewing, hiring, goal development, onboarding and ensuring continuous training requirements and compliance items are met.
- 1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
- Timely coaching and disciplinary action (delivery and documentation), as needed
- Completing performance reviews for employees within company designated timeframes
- Maintain employees’ timecards in Payroll system, ensuring the correct hours are accounted for, overtime is managed, and paid-time off request are promptly addressed.
- Managing day-to-day operations of the admissions department, ensuring phone lines are attended and potential clients receive top-tier concierge service
- Maintain a deep understanding of real-time admissions performance in relation to daily, weekly, and monthly goals.
- Analyze pacing and trend data; communicate updates, risks, and summaries to executive leadership.
- Collaborate daily with the Admissions Manager to assess team coverage, performance barriers, and urgent issues.
- Provide visibility and strategic support during team huddles and counselor check-ins.
- Participate in census, pipeline, and strategic meetings to align admissions with broader operational priorities.
- Guide staffing strategy and long-range coverage planning based on trends and anticipated volume.
- Serve as the point of contact for high-acuity, high-risk, or emotionally complex family cases.
- Partner with legal, clinical, and leadership stakeholders to resolve sensitive issues.
- Ensure adherence to documentation, call quality, and regulatory standards.
- Audit counselor documentation in conjunction with the Admissions Manager to identify trends, gaps, and coaching opportunities.
- Lead audit readiness efforts and drive quality improvement initiatives.
- Assist clients in understanding full financial picture and applicable benefit information.
- Collaborate with outpatient providers and referents to help support clients into our care.
Requirements
- Bachelor’s degree or related experience.
- 5+ years of admissions or sales experience in the healthcare industry.
- Must be PC literate with proficiency in database software and word processing.
- Experience working in a CRM system, preferably Salesforce, required.
- Strong communication skills. Must have the ability to effectively present information and respond to questions from leadership, staff, patients, referents, and the public.
- Strong customer service skills, attention to detail, and ability to multi-task required.
