Lightfully Behavioral Health

Director of Admissions

Lightfully Behavioral Health

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $75,000 - $100,000 per year

Job Level

Lead

About the role

  • Provides supervision, support and coaching to employees. Other supervisory activities include (but are not limited to):
  • Interviewing, hiring, goal development, onboarding and ensuring continuous training requirements and compliance items are met.
  • 1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
  • Timely coaching and disciplinary action (delivery and documentation), as needed
  • Completing performance reviews for employees within company designated timeframes
  • Maintain employees’ timecards in Payroll system, ensuring the correct hours are accounted for, overtime is managed, and paid-time off request are promptly addressed.
  • Managing day-to-day operations of the admissions department, ensuring phone lines are attended and potential clients receive top-tier concierge service
  • Maintain a deep understanding of real-time admissions performance in relation to daily, weekly, and monthly goals.
  • Analyze pacing and trend data; communicate updates, risks, and summaries to executive leadership.
  • Collaborate daily with the Admissions Manager to assess team coverage, performance barriers, and urgent issues.
  • Provide visibility and strategic support during team huddles and counselor check-ins.
  • Participate in census, pipeline, and strategic meetings to align admissions with broader operational priorities.
  • Guide staffing strategy and long-range coverage planning based on trends and anticipated volume.
  • Serve as the point of contact for high-acuity, high-risk, or emotionally complex family cases.
  • Partner with legal, clinical, and leadership stakeholders to resolve sensitive issues.
  • Ensure adherence to documentation, call quality, and regulatory standards.
  • Audit counselor documentation in conjunction with the Admissions Manager to identify trends, gaps, and coaching opportunities.
  • Lead audit readiness efforts and drive quality improvement initiatives.
  • Assist clients in understanding full financial picture and applicable benefit information.
  • Collaborate with outpatient providers and referents to help support clients into our care.

Requirements

  • Bachelor’s degree or related experience.
  • 5+ years of admissions or sales experience in the healthcare industry.
  • Must be PC literate with proficiency in database software and word processing.
  • Experience working in a CRM system, preferably Salesforce, required.
  • Strong communication skills. Must have the ability to effectively present information and respond to questions from leadership, staff, patients, referents, and the public.
  • Strong customer service skills, attention to detail, and ability to multi-task required.