Lightfully Behavioral Health

Manager

• Responsible for technology strategy and day-to-day operations across multi-site behavioral health platform delivering IOP and PHP programs.
• Directly administers and governs Lightfully's core platform – Salesforce, Kipu (EMR), call center technology, and the Microsoft 365 environment.
• Oversees the data warehouse, Power BI reporting infrastructure, and internal and contract resources that support analytics, helpdesk, and network operations.
• Manage company-wide IT operations across all program locations
• Ensure uptime and performance of all critical systems including Salesforce, Kipu, telephony, and collaboration platforms
• Own and maintain the organization’s cybersecurity program aligned to the NIST Cybersecurity Framework (CSF)
• Own the IT Vendor relationships: serve as primary point of contact, and lead quarterly business reviews (QBRs) with Vendor leadership
• Serve as Lightfully's internal Salesforce administrator and primary platform owner
• Coordinate IT support for clinical workflows including clinical documentation, medication management, billing integrations, and reporting
• Oversee IT helpdesk support across all locations; ensure timely ticket resolution and escalation
• Develop scalable IT strategies to support company growth and acquisition activity

Senior Manager of IT

Director

• Director of Information Technology (IT) is responsible for technology strategy and day-to-day operations across our PE-backed, multi-site behavioral health platform delivering IOP and PHP programs.
• The Director of IT directly administers and governs Lightfully's core platform – Salesforce, Kipu (EMR), call center technology, and the Microsoft 365 environment.
• This role also oversees the data warehouse, Power BI reporting infrastructure, and the internal and contract resources that support analytics, helpdesk, and network operations.
• Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”).
• Manage company-wide IT operations across all program locations.
• Manage the full lifecycle of all network and end-user devices — servers, routers, WAPs, laptops, desktops, tablets, and phones — including procurement, patching, and decommissioning.
• Manage Microsoft 365 administration and identity and access management.
• Ensure uptime and performance of all critical systems including Salesforce, Kipu, telephony, and collaboration platforms.
• Develop and maintain IT documentation, SOPs, asset inventories, and disaster recovery plans.
• Directly manage or oversee contract and consulting resources across helpdesk, network support, data engineering, and analytics; ensure accountability, quality of output, and alignment to Lightfully's IT roadmap.

Director of IT

Therapist

• Delivers clinical services to clients with mental health disorders and their families.
• Provides appropriate documentation of services.
• Provides case management and milieu support.
• Conducts treatment planning utilizing Integrated Process Based Therapy (iPBT).
• Participates in weekly treatment team meetings.
• Collaborates with members of the treatment team to provide continuity of care.
• Completes appropriate and thorough documentation within established time frames.

Senior Manager of IT

Director of IT

Primary Therapist – Virtual Outpatient Program