Lightfully Behavioral Health

Counselor

• Provide timely, empathetic responses to inquiries from phone, live chat, web forms, and other channels in accordance with service-level targets.
• Build rapport, set clear expectations, and keep clients, families, and referral partners informed.
• Explain program options, levels of care, and next steps in plain language.
• Complete and update all required efforts in CRM (Salesforce) in real time.
• Schedule clients for clinical assessments (or obtain necessary records for an abbreviated assessment or records review, as appropriate)
• Align program availability and fit; support census management and admissions preparations.
• Partner with Clinical, Finance, and Outreach to resolve barriers to admissions.
• Maintain excellent CRM hygiene; log calls, emails, tasks, next steps, and decisions.

Admissions Counselor

Manager

• Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”).
• Communicate effectively with both internal and external professionals
• Manage and grow a regional portfolio of referral partners
• Create a strategic plan for maximizing brand reach and relational capital within their territory.
• Prioritize key states/cities within the region for targeting outreach efforts.
• Travel to key areas within the region to cultivate new relationships and nurture existing relationships.
• Manage territory budget appropriately
• Effectively plan and execute regional events
• Host and attend regional marketing events, dinners, and gatherings
• Support referral partners during the client’s admissions process
• Maintain data on outreach efforts and manage reports in Salesforce to demonstrate performance levels against key performance indicators
• Collaborate with the admissions team to capture referral data and complete urgent and consistent follow-up with referral partner during the admissions process
• Performs other duties, as assigned.

Regional Outreach Manager

Account Manager

• Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”).
• Develop and execute a targeted strategy to establish and grow partnerships with hospitals, health systems, large outpatient practices, and other strategic referral sources.
• Identify and cultivate new business opportunities by developing partnerships with key referral sources to expand brand presence and increase referral volume.
• Utilize data-driven insights to assess business development efforts, optimize partnership strategies, and track referral trends to inform decision-making.
• Work closely with admissions, marketing, alumni, and account management teams to develop and execute ongoing growth strategies, ensuring a seamless client experience and consistency in messaging.
• Serve as an ambassador for the organization, representing the company at conferences, industry events, and networking opportunities.
• Develop and implement strategies to penetrate new markets and build relationships with potential partners, ensuring alignment with business objectives.
• Manage territory budget appropriately.
• Maintain data on outreach efforts and manage reports in Salesforce to demonstrate performance against key performance indicators.
• Performs other duties, as assigned.

Admissions Counselor

Regional Outreach Manager

Director of Regional Partnerships