Senior Manager of IT

Lightfully Behavioral Health

Sr. Manager of IT overseeing technology strategy and operations at Lightfully Behavioral Health company.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityFirewallsPHP

About the role

Key responsibilities & impact

Responsible for technology strategy and day-to-day operations across multi-site behavioral health platform delivering IOP and PHP programs.
Directly administers and governs Lightfully's core platform – Salesforce, Kipu (EMR), call center technology, and the Microsoft 365 environment.
Oversees the data warehouse, Power BI reporting infrastructure, and internal and contract resources that support analytics, helpdesk, and network operations.
Manage company-wide IT operations across all program locations
Ensure uptime and performance of all critical systems including Salesforce, Kipu, telephony, and collaboration platforms
Own and maintain the organization’s cybersecurity program aligned to the NIST Cybersecurity Framework (CSF)
Own the IT Vendor relationships: serve as primary point of contact, and lead quarterly business reviews (QBRs) with Vendor leadership
Serve as Lightfully's internal Salesforce administrator and primary platform owner
Coordinate IT support for clinical workflows including clinical documentation, medication management, billing integrations, and reporting
Oversee IT helpdesk support across all locations; ensure timely ticket resolution and escalation
Develop scalable IT strategies to support company growth and acquisition activity

Requirements

What you’ll need

Bachelor's degree or equivalent experience, required; Master's degree preferred.
7+ years of experience in a clinical healthcare environment.
At least 3 years IT management experience.
Salesforce administration required: Salesforce Administrator experience strongly preferred; hands-on experience with flows, permission sets, integrations, and data governance in a production org
Microsoft 365 / Entra ID administration required: hands-on experience with M365, Teams, SharePoint, Intune MDM, and Conditional Access and identity governance in Entra ID
Healthcare IT experience required: Applied HIPAA Security Rule experience including conducting or participating in a formal Security Risk Assessment, managing BAA execution, and maintaining documented security policies
Clinical EMR administration required; Kipu experience strongly preferred; experience with another behavioral health EMR acceptable
Experience administering call center technology; familiarity with Salesforce CTI integration preferred
Cybersecurity program experience: working knowledge of NIST CSF and HIPAA Security Rule technical safeguards; familiarity with MDR/XDR platforms, RBAC/PIM, email security, EDR solutions, MFA, data encryption, Firewalls / IPS, and security patch management
Strong troubleshooting, vendor management, and executive communication skills
Able to communicate effectively in English, both verbally and in writing.
Ability to communicate and write clearly and professionally is required.
Ability to maintain confidentiality.
Strong communication skills. Must have the ability to effectively present information and respond to questions from patients, referents, and the public.

Benefits

Comp & perks

Competitive compensation
Medical, dental, and vision insurance
Paid time off
Self-care days
401(k) plan
Continuing education and professional development opportunities
Employee assistance program (EAP)
A supportive, mission-driven culture that values authenticity, connection, and integrity

ATS Keywords

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Hard Skills & Tools

Salesforce administrationMicrosoft 365 administrationKipu EMR administrationCybersecurity program managementData governanceClinical documentation managementMedication managementBilling integrationsTroubleshootingVendor management

Soft Skills

Executive communicationEffective communicationConfidentialityPresentation skillsProblem-solving

Certifications

Bachelor's degreeMaster's degree (preferred)