Director of IT

Lightfully Behavioral Health

Director of IT responsible for technology strategy and operations for a multi-site behavioral health platform. Managing critical IT systems and cybersecurity compliance.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesLead💰 $130,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityFirewallsPHP

About the role

Key responsibilities & impact

Director of Information Technology (IT) is responsible for technology strategy and day-to-day operations across our PE-backed, multi-site behavioral health platform delivering IOP and PHP programs.
The Director of IT directly administers and governs Lightfully's core platform – Salesforce, Kipu (EMR), call center technology, and the Microsoft 365 environment.
This role also oversees the data warehouse, Power BI reporting infrastructure, and the internal and contract resources that support analytics, helpdesk, and network operations.
Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”).
Manage company-wide IT operations across all program locations.
Manage the full lifecycle of all network and end-user devices — servers, routers, WAPs, laptops, desktops, tablets, and phones — including procurement, patching, and decommissioning.
Manage Microsoft 365 administration and identity and access management.
Ensure uptime and performance of all critical systems including Salesforce, Kipu, telephony, and collaboration platforms.
Develop and maintain IT documentation, SOPs, asset inventories, and disaster recovery plans.
Directly manage or oversee contract and consulting resources across helpdesk, network support, data engineering, and analytics; ensure accountability, quality of output, and alignment to Lightfully's IT roadmap.

Requirements

What you’ll need

Bachelor's degree or equivalent experience, required; Master's degree preferred.
7+ years of IT management experience, with at least 3 years in a clinical healthcare environment.
Salesforce administration required: Salesforce Administrator experience strongly preferred; hands-on experience with flows, permission sets, integrations, and data governance in a production org.
Microsoft 365 / Entra ID administration required: hands-on experience with M365, Teams, SharePoint, Intune MDM, and Conditional Access and identity governance in Entra ID.
Healthcare IT experience required: Applied HIPAA Security Rule experience including conducting or participating in a formal Security Risk Assessment, managing BAA execution, and maintaining documented security policies.
Clinical EMR administration required; Kipu experience strongly preferred; experience with another behavioral health EMR acceptable.
Experience administering call center technology; familiarity with Salesforce CTI integration preferred.
Cybersecurity program experience: working knowledge of NIST CSF and HIPAA Security Rule technical safeguards; familiarity with MDR/XDR platforms, RBAC/PIM, email security, EDR solutions, MFA, data encryption, Firewalls / IPS, and security patch management.
Strong troubleshooting, vendor management, and executive communication skills.
Able to communicate effectively in English, both verbally and in writing.
Ability to communicate and write clearly and professionally is required.
Ability to maintain confidentiality.
Strong communication skills. Must have the ability to effectively present information and respond to questions from patients, referents, and the public.

Benefits

Comp & perks

Competitive compensation
Medical, dental, and vision insurance
Paid time off
Self-care days
401(k) plan
Continuing education and professional development opportunities
Employee assistance program (EAP)
A supportive, mission-driven culture that values authenticity, connection, and integrity

ATS Keywords

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Hard Skills & Tools

IT managementSalesforce administrationMicrosoft 365 administrationKipu administrationcall center technology administrationcybersecurity program managementdata governancenetwork operationsanalyticsdisaster recovery planning

Soft Skills

troubleshootingvendor managementexecutive communicationeffective communicationconfidentialitypresentation skillsinterpersonal skillsorganizational skillsleadershipaccountability

Certifications

Bachelor's degreeMaster's degreeSalesforce Administrator certificationHIPAA Security Rule complianceNIST CSF knowledge